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National Account Director - Northeast Overhead

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Aramark

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Location:
United States , Philadelphia

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Category:
Sales

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Contract Type:
Not provided

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Salary:

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Job Description:

The National Account Director is responsible for the day-to-day responsibilities of the entire account coordinated with the National client.

Job Responsibility:

  • Acts as the national-level, single point of contact and provides strategic program oversight for a portfolio of National Account client(s)
  • Oversee the day-to-day activities of the account to ensure all service level objectives are achieved
  • Establish, measure and ensure improvement against the client’s KPIs
  • Meet and exceed fiscal year planned portfolio objectives including overall revenue growth, base business growth, gross profit margin, profitability and client retention
  • Manage client contract(s) according to requirements and execute on extensions in alignment with fiscal year retention plan
  • Execute on portfolio price increase plans in alignment with client contractual terms
  • Support Billing & Collections team through completion of monthly pricing audits, and as required to ensure attainment of AR objectives for client portfolio
  • Execute on monthly, quarterly and semi-annual client meetings and business reviews as required – includes preparation of presentation materials and relevant data reporting, as well as travel and delivery of in-person client presentations
  • Support the National Account Sales team in rollout/implementation activities for newly sold clients who will be added to the assigned managed portfolio
  • Responsible for implementation of client program upgrades
  • Lead RFP retention efforts for clients within managed portfolio in partnership with the National Account Sales team
  • Partner with Aramark XLOB leaders to support account management, growth and retention efforts for clients in portfolio who utilize multiple Aramark service lines
  • Actively coordinate introductions and meetings between Aramark leadership and client leadership within managed portfolio to facilitate deeper, long-term partnerships

Requirements:

  • Bachelor’s Degree required
  • Minimum of 8 years successful B2B sales and/or account management experience
  • Superior business acumen and the ability to manage high-profile, strategic accounts
  • Major (National) Account management experience required
  • Ability to lead and collaborate with Account Manager(s) assigned to support account relationships in your portfolio for which you are the primary owner
  • Thorough understanding of financial information relating to profit & loss, sales, capital expenses and other operating issues
  • Track record of plan attainment required
  • Ability to balance client needs and goals with internal objectives
  • Diverse skillset and ability to manage multiple initiatives concurrently with precision and efficiency
  • Understanding of a matrix organization and how to work cross-functionally to achieve objectives
  • Experience in analyzing markets and customer needs to develop innovative strategies leading to increased sales
  • Problem solver – proven ability to identify and resolve operational issues
  • Thorough knowledge of company’s entire product line
  • Strong written and verbal communication skills
  • Strong presentation development and delivery skills

Additional Information:

Job Posted:
January 29, 2026

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