National Account Director - Northeast Overhead Job at Aramark (Philadelphia)

Job Description

The National Account Director is responsible for the day-to-day responsibilities of the entire account coordinated with the National client.

Job Responsibility

Acts as the national-level, single point of contact and provides strategic program oversight for a portfolio of National Account client(s)
Oversee the day-to-day activities of the account to ensure all service level objectives are achieved
Establish, measure and ensure improvement against the client’s KPIs
Meet and exceed fiscal year planned portfolio objectives including overall revenue growth, base business growth, gross profit margin, profitability and client retention
Manage client contract(s) according to requirements and execute on extensions in alignment with fiscal year retention plan
Execute on portfolio price increase plans in alignment with client contractual terms
Support Billing & Collections team through completion of monthly pricing audits, and as required to ensure attainment of AR objectives for client portfolio
Execute on monthly, quarterly and semi-annual client meetings and business reviews as required – includes preparation of presentation materials and relevant data reporting, as well as travel and delivery of in-person client presentations
Support the National Account Sales team in rollout/implementation activities for newly sold clients who will be added to the assigned managed portfolio
Responsible for implementation of client program upgrades
Lead RFP retention efforts for clients within managed portfolio in partnership with the National Account Sales team
Partner with Aramark XLOB leaders to support account management, growth and retention efforts for clients in portfolio who utilize multiple Aramark service lines
Actively coordinate introductions and meetings between Aramark leadership and client leadership within managed portfolio to facilitate deeper, long-term partnerships

Requirements

Bachelor’s Degree required
Minimum of 8 years successful B2B sales and/or account management experience
Superior business acumen and the ability to manage high-profile, strategic accounts
Major (National) Account management experience required
Ability to lead and collaborate with Account Manager(s) assigned to support account relationships in your portfolio for which you are the primary owner
Thorough understanding of financial information relating to profit & loss, sales, capital expenses and other operating issues
Track record of plan attainment required
Ability to balance client needs and goals with internal objectives
Diverse skillset and ability to manage multiple initiatives concurrently with precision and efficiency
Understanding of a matrix organization and how to work cross-functionally to achieve objectives
Experience in analyzing markets and customer needs to develop innovative strategies leading to increased sales
Problem solver – proven ability to identify and resolve operational issues
Thorough knowledge of company’s entire product line
Strong written and verbal communication skills
Strong presentation development and delivery skills

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National Account Director - Northeast Overhead

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