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Named Technical Support Engineer

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Roboflow

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Named Technical Support Engineer dedicated to a single strategic enterprise customer account. You will become deeply embedded in their workflows, edge infrastructure, data pipelines, and operational rhythms, building long-term trusted relationships and acting as the local regional representative of Roboflow’s platform.

Job Responsibility:

  • Become the technical continuity for the customer’s computer vision deployment across your region
  • Build deep contextual understanding of their infrastructure, data sources, workflows, and constraints
  • Serve as the regional representative of Roboflow inside the customer’s environment—trusted advisor, technical guide, and escalation point
  • Lead bitesize enablement sessions (e.g., best practices in data, annotation, workflow, deployment)
  • Maintain and evolve a shared customer knowledge base: runbooks, FAQs, architecture notes, and patterns
  • Diagnose complex issues spanning edge devices, networking, cloud pipelines, and inference performance
  • Partner closely with Product, Field Engineering, and Account Executives to relay customer insights
  • Identify latch‑lifter opportunities that expand adoption of Roboflow technologies
  • Ensure high-quality communication and expectation setting with customer stakeholders
  • Participate in Support’s on-call rotation as needed

Requirements:

  • 7+ years of experience with Linux and networking fundamentals (VPN, SSH, firewalls)
  • Strong scripting skills in Bash and Python
  • Ability to diagnose issues across the full CV/ML pipeline: data → training → workflow → edge inference
  • Hands-on experience with Nvidia Jetson, Raspberry Pi, webcams, industrial cameras, or other edge devices
  • Comfortable interpreting logs, profiling inference bottlenecks, and navigating cloud infrastructure
  • Contextual Problem Solving: Strong questioning and listening to understand customer environments
  • Relationship Building: Able to form trust quickly and operate as a long-term technical partner
  • Translating Complexity: Skilled at making technical topics understandable to non-technical stakeholders
  • Managing Sensitive Issues: Calm under pressure, structured in updates, disciplined in follow‑through
  • Opportunity Identification: Recognizes when workflows or tooling can improve and articulates why
  • Proactive Knowledge Sharing: Creates content, updates runbooks, and contributes to internal/external KBs
  • Enablement Mindset: Enjoys teaching customers and building their maturity in using the platform
  • Process & Tooling Evolution: Surfaces patterns, proposes improvements, and supports RCA processes

Nice to have:

  • Experience with the Roboflow platform
  • Prior named-account support or Technical Account Manager / DSE experience
  • Pre-sales, solutions architecture, or consulting background
  • Ability to articulate technical value as business outcomes
What we offer:
  • $4000/yr Travel Stipend to travel anywhere anytime to work alongside other Roboflowers
  • $350/mo Productivity stipend to spend on things that make your work environment more productive, like high-speed internet at home or a co-working space
  • Cover up to 100% of your health insurance costs for you and your partner or family
  • Equity in the company so we are all invested in the future of computer vision

Additional Information:

Job Posted:
January 08, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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