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At Viking Engineering & Development, this isn't a typical sales role. Every team member plays a direct role in our success-and this position is key to building and maintaining strong relationships with our customers while driving growth in our nails product line. In this role, you'll work at the intersection of sales, customer service, and logistics. You'll have the opportunity to connect directly with customers, manage orders from start to finish, and collaborate with internal teams and external partners to ensure a seamless experience. Your organization, communication, and problem-solving skills will have a real impact on both customer satisfaction and operational success. If you enjoy building relationships, staying organized in a fast-paced environment, and being part of a team that values ownership and accountability, this is a role where you can thrive.
Job Responsibility
Develop new business opportunities through outbound calls and follow-up communication
Build and maintain strong relationships with existing customers
Prepare quotes, sales orders, and supporting documentation accurately and efficiently
Maintain accurate and up-to-date customer records in company systems
Proactively communicate with customers regarding pricing, order status, shipping updates, quality concerns, and collections
Manage order processing, including order entry, purchase orders, receiving, and packing slip verification
Generate and review sales and inventory reports to support decision-making
Identify and escalate product or quality concerns in accordance with company procedures
Coordinate product transportation from suppliers and warehouses
Monitor shipping schedules and ensure timely delivery
Manage inventory levels and maintain strong relationships with warehouse partners
Track inbound and outbound shipments, including direct customer deliveries
Work with transportation providers to secure competitive freight pricing
Maintain strong working relationships with logistics partners
Requirements
High school diploma or GED required
3+ years of customer service or sales experience preferred
Experience working in a fast-paced, multi-tasking environment
Strong organizational skills with exceptional attention to detail
Excellent communication and interpersonal skills
Ability to manage multiple priorities and deadlines
Customer-focused mindset with strong problem-solving ability
Comfortable communicating regularly by phone and email