MyVoice Programme Lead Job at 360 Resourcing Solutions (Knottingley)

Job Description

We’re creating a brand-new role in our team, and we’re looking for someone who is curious, organised, genuinely interested in people, and has the passion to not only drive change but to develop and grow this role over time. You’ll be a team player who values working collaboratively and understands that the best outcomes come from working together. This role sits at the heart of our My Voice initiative. Your job is to help us listen better, understand what we hear, and turn that insight into real improvements for the people we support, their families, and our employees. You will help shape how we gather feedback, how we learn from it, and how it influences what we do next. If you enjoy research, spotting patterns, working with people from all walks of life, and helping drive meaningful change, this could be a great fit.

Job Responsibility

Designing and carrying out research to understand experiences, feedback, and outcomes
Analysing qualitative and quantitative data and turning it into clear, practical recommendations
Working directly with people we support and their families to gather feedback in accessible and respectful ways
Working with employees across services to capture insight and lived experience
Reviewing the feedback with the relevant key stakeholders
Working closely with Operations, HR, and external stakeholders to help drive forward what matters most
Coordinating and organising conferences, forums, and engagement events linked to the My Voice initiative
Attending services as required to support engagement and insight gathering
Managing the MyVoice working group, including coordinating meetings, setting agendas, and ensuring actions are followed through
Identifying positive impact stories and working with the marketing team to share these for PR and communications
Producing clear, well-written reports and presentations for internal audiences
Helping shape, develop, and grow the My Voice initiative and this role as it evolves

Requirements

Experience of carrying out research or insight-gathering activities, formal or informal
Ability to analyse information and clearly present findings and recommendations
Strong communication skills, with the ability to engage sensitively with people of varying abilities and backgrounds
Well organised, with the ability to manage multiple tasks and deadlines
Confident producing written reports and presentations
Willing and able to travel regularly to services across the UK
Able to work on a hybrid basis, with three days office based
Able to easily access both the Knottingley and Glasgow offices

Nice to have

Experience working in health, social care, education, or the voluntary sector
Experience of co-production or involving people with lived experience in service improvement
Experience of organising events, conferences, or engagement sessions
Familiarity with surveys, focus groups, or other feedback tools
Experience of turning insight into service improvement or change
An interest in storytelling and sharing positive impact in a respectful and authentic way

What we offer

A minimum of 33-days paid holiday a year, including bank holidays (pro-rata for part time staff)
An employer contributory pension scheme
Accredited training giving you the knowledge and skills to deliver a first rate job - develop professionally through training, mentoring, and a strong support network
Health Cash Plan (for full/part time contracted hours)
£10,000 Life cover
A free Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information)
A reward gateway with access to discounted goods and services
Cycle to Work Scheme
A financial wellbeing scheme

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MyVoice Programme Lead

Job Description

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