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Mystery Shopper - Apartment Rental Experience Evaluator

Canada, Victoria 25.00 CAD / Hour · Job Posted July 08, 2026
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Job Description

Work with our client, a premier real estate investment firm, as a Part-Time Apartment Rental Experience Evaluator in Victoria, BC! We are seeking detail-oriented individuals to conduct professional mystery shopping assignments across various residential properties. In this role, you will evaluate the end-to-end rental experience—from the initial digital inquiry to the final in-person tour. This is a flexible, independent position perfect for those looking to earn extra income while providing valuable consumer insights. You will act as a prospective tenant to assess property maintenance, staff professionalism, and sales efficacy.

Job Responsibility

  • Initiate contact via online web forms, follow up with professional telephone inquiries, and conduct scheduled in-person property tours
  • Accurately portray a prospective renter looking for occupancy for the following month
  • Document every interaction, including call timestamps, staff names, and specific observations regarding property upkeep and sales presentations
  • Compose clear, objective, and thorough reports detailing your experience and the 'customer journey.'

Requirements

  • Must have excellent written and verbal English skills for reporting and professional interactions
  • Ability to begin assignments immediately upon confirmation and meet strict 24-hour follow-up windows
  • A keen eye for detail regarding building maintenance and customer engagement
  • Must have a reliable computer/smartphone for submitting online inquiries and recording narrative reports
  • Must have a vehicle to travel to various residential property locations throughout Victoria, BC

What we offer

  • Work between 2 to 6 hours per week based on your availability
  • $25/hour (each assignment is capped at a 2-hour maximum)
  • Manage your own assignments and timelines within the project scope
  • Your detailed feedback directly influences the customer service standards of major Canadian real estate properties.
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