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Safe Software and Integrated Solutions Pvt. Ltd. Logo Safe Software and Integrated Solutions Pvt. Ltd. · IT - Software Development

MySQL Software Support Engineer

India, Calicut · Job Posted February 20, 2026
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Job Description

We are seeking a talented and proactive MySQL Software Support Engineer to join our technical support team. The ideal candidate will have a strong background in MySQL database administration, query optimization, and technical troubleshooting. As a MySQL Software Support Engineer, you will play a crucial role in assisting our clients with technical issues related to MySQL database systems and ensuring their smooth operation.

Job Responsibility

  • Provide technical support to customers, assisting them in troubleshooting and resolving MySQL database-related issues
  • Collaborate with customers to optimize database performance, diagnose performance bottlenecks, and fine-tune SQL queries
  • Assist customers with the installation, configuration, and upgrade of MySQL database systems
  • Guide customers through data migration processes to MySQL from other database systems
  • Address security concerns by advising customers on best practices for securing MySQL databases
  • Document technical solutions, create knowledge base articles, and contribute to the team’s technical resources
  • Work closely with cross-functional teams, including developers and QA engineers, to resolve complex issues
  • Conduct training sessions or workshops for customers to enhance their MySQL knowledge and skills

Requirements

  • Bachelor’s degree in computer science, information technology, or a related field (or equivalent experience)
  • Proficiency in MySQL database administration, including installation, configuration, and troubleshooting
  • Strong understanding of SQL, query optimization, and relational database concepts
  • Experience with Linux/Unix environments, as MySQL typically runs on these platforms
  • Knowledge of backup and recovery strategies for MySQL databases
  • Excellent problem-solving and debugging skills to diagnose technical issues effectively
  • Strong communication skills to interact with customers professionally and articulate technical solutions clearly
  • Ability to work independently and within a collaborative team environment

Nice to have

  • Familiarity with scripting languages like Python, Bash, or Perl is a plus
  • Previous experience in customer support or technical support roles is advantageous
  • MySQL certification (e.g., MySQL Database Administrator) is a plus
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