CrawlJobs Logo

MVNO Operations Lead

ao.com Logo

AO

Location Icon

Location:
United Kingdom , Bolton

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We’re on an exciting journey as we launch and grow our MVNO (Mobile Virtual Network Operator) proposition and we’re looking for someone brilliant to lead the way. As our MVNO Operations Lead, you’ll take ownership of the end‑to‑end operational delivery of our mobile services. You’ll make sure everything runs smoothly, from launch through to scale, driving great customer experiences and operational excellence at every step. Working closely with our Tech, Commercial, Customer service teams and external network partners, you’ll build and run the operational foundations that will help us deliver a mobile experience our customers love.

Job Responsibility:

  • Oversee day‑to‑day MVNO operations including provisioning, billing, SIM logistics, and service assurance
  • Work with internal teams to quickly understand and resolve operational issues
  • Build strong relationships with network providers, platform vendors, and key third‑party partners
  • Make sure we’re compliant with all relevant industry standards and regulations (such as Ofcom and GDPR)
  • Own the operational workstreams for the MVNO launch and ongoing improvements
  • Partner with product, IT and commercial teams to deliver on time and to plan
  • Set and track SLAs, KPIs, and operational performance metrics
  • Support our customer service teams so they can deliver great experiences for MVNO customers
  • Put processes in place to manage escalations, resolve issues, and maintain service continuity
  • Look for opportunities to improve customer satisfaction and streamline operations
  • Support commercial teams with pricing, margin analysis, and cost optimisation
  • Manage operational budgets and vendor contracts
  • Provide clear, regular reporting and insights to senior stakeholders
  • Maintain strong risk management across MVNO operations
  • Own business continuity and disaster recovery planning for the MVNO environment
  • Stay across telecom regulations to ensure we remain fully compliant

Requirements:

  • Experience in MVNO or telecom operations, ideally within a consumer‑facing environment
  • Strong understanding of mobile network infrastructure, provisioning, and billing systems
  • Confident in managing third‑party vendors and network partners
  • Excellent project management skills and a collaborative approach
  • Analytical, curious, and always looking for ways to improve
  • Knowledge of regulatory frameworks such as Ofcom and GDPR is a bonus
What we offer:
  • Holidays
  • 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
  • Flexible benefits
  • Including 9% employer pension contribution, car allowance and private healthcare
  • Opportunity to participate in the AO incentive programme
  • Be a VIP at the AO Arena
  • we have loads of opportunities to win free tickets and pre-sale access!
  • Health & wellbeing
  • discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more
  • Discounts
  • exclusive discounts across our product range
  • Family leave
  • Enhanced Maternity, Paternity and Adoption leave
  • Making a difference
  • 2 fully paid days a year to donate your time to any charity of your choice
  • On site perks
  • start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised in house coffee shop!

Additional Information:

Job Posted:
March 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
AO - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for MVNO Operations Lead

Wholesale Solutions Manager

As a Wholesale Solutions Architect, you will: Own end to end technical design fo...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience designing end to end solutions across IT and Core Network environments
  • Experience leading solution design for small to medium initiatives, or as part of larger programmes
  • Ability to communicate complex technical concepts clearly to technical and non technical stakeholders
  • Broad understanding of network technology roadmaps, wholesale billing and service enablement
  • Proven ability to influence across organisational and company boundaries
  • Degree (or equivalent experience) in a relevant discipline
  • Strong background working with MVNO and/or wholesale partner models
  • Strong integration and SOA experience, with knowledge of CRM, Order Management and ERP
  • Understanding of industry architecture standards
  • Experience supporting MVNO device behaviour across 2G/4G/5G, including VoLTE/IMS and eSIM
Job Responsibility
Job Responsibility
  • Own end to end technical design for MVNO partners across Vodafone Ireland
  • Act as the trusted technical authority for new and existing wholesale relationships
  • Translate complex network and IT capabilities into scalable, commercial solutions
  • Lead virtual, cross functional teams from concept through delivery
  • Play a visible role in winning, onboarding and growing new wholesale business
  • Lead end to end solution design for new and enhanced wholesale products and capabilities
  • Act as a key decision maker and design authority within agreed governance
  • Assess business and operational impacts of technology designs and guide stakeholders accordingly
  • Coordinate programmes of work across Vodafone and partner organisations
  • Build strong relationships with internal teams and third party vendors to ensure efficient, cost effective delivery
What we offer
What we offer
  • Competitive Salary
  • Flexible working (times and location)
  • Generous Employer Pension contribution
  • Free Phone Bill
  • mobile phone purchasing discounts
  • Learning and Development
  • Vodafone University
  • Exclusive Family and Friends Discounts
  • 23 days annual leave
  • 3 charity days off
  • Fulltime
Read More
Arrow Right

Telecom Key Account Manager

Our client is a fast-growing tech start-up transforming how travelers stay conne...
Location
Location
Poland , Warsaw
Salary
Salary:
Not provided
seteuropa.com Logo
SET Europa
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in account management, business development, or carrier relations within the telecommunications industry
  • Proven negotiation and contract management experience with international mobile operators
  • Solid understanding of MNO, MVNO, and MVNE business models
  • Experience with performance analytics and strategic decision-making
  • Fluency in English (C1 level or higher)
  • Background in fast-paced, multicultural, global environments
  • Strong analytical and results-oriented mindset
Job Responsibility
Job Responsibility
  • Carrier Relationship Management & Negotiation: Build and maintain strong relationships with global mobile carriers
  • lead negotiations to secure competitive terms
  • Contract Management: Drive and manage contract execution to optimize pricing, features, and technology integrations
  • Operational Implementation: Coordinate with internal teams to efficiently launch and maintain carrier agreements
  • Performance & Market Analysis: Evaluate carrier performance, monitor market trends, and identify opportunities for strategic improvement
  • Process Optimization: Ensure smooth end-to-end management of carrier partnerships, from onboarding to contract renewal, minimizing operational inefficiencies
What we offer
What we offer
  • Competitive salary and annual performance bonus
  • 20 days of paid vacation
  • Annual training budget for professional development
  • Flexible working options (hybrid or remote)
  • Join a global team in a high-growth tech environment
  • Career advancement opportunities in an international and innovative setting
  • Fulltime
Read More
Arrow Right

Mvno Engineer

The MVNO Team provide reactive support to all our MVNO customers, with future ca...
Location
Location
United Kingdom , Home Based
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Eligibility to obtain SC (Security Check) Clearance (requires 5 years of continuous UK residency)
  • Understanding of Networking, spanning Voice and Data Mobile networks including RAN
  • Ability to build and maintain strong working relationships
  • Be self-driven, leading your own development
  • Able to work in a fast-paced environment
  • Excellent written and vocal communication skills
  • SC Clearance or eligible to apply for it
  • Ability to work independently and take responsibility
  • Experience of using fault & performance management, ticketing and reporting tools such as Touchpoint, mycom, Netcool, Remedy
  • Experience and record of accomplishment of working in a customer operations environment
Job Responsibility
Job Responsibility
  • Troubleshoot faults raised by the MVNO estate
  • Monitor Remedy queue and ensure all customer faults are being progressed
  • Capture and correlate multiple RAN/CORE/ COMPLEX reported issues and drive root cause
  • Provide timely response to the failure of a service
  • Adhering to the Remedy and Matrix priority document work done in accordance with agreed procedures
  • Communicate effectively with Team, customers, and stakeholders
  • Build strong working relationships with all areas within Network Operations and Networks to improve efficiency
  • Manage adhoc solutions when put in place
  • Support in covering holiday shifts where required- which may include Nights or Weekends
  • Reviewing and Maintaining Support Documentation
What we offer
What we offer
  • Yearly bonus: 5%
  • Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
  • Charity days: 5 days/year
  • Maternity leave: 52 weeks: the first 13 weeks are fully paid, followed by 26 weeks of half pay
  • Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%
  • Access to: private medical, private dental, free health assessments, share save scheme
  • Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan
  • Fulltime
Read More
Arrow Right

Senior Core Network Engineer

Location
Location
Spain; United Kingdom
Salary
Salary:
Not provided
airalo.com Logo
Airalo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 3 years in a hands-on engineering or architectural capacity in one of the following environments: Tier 1 Carrier / Mobile Network Operator (MNO)
  • Major Network Equipment Provider (NEP)
  • MVNO / MVNE
  • Primary responsibility for High-Level Design (HLD) or Low-Level Design (LLD) in one or more of: DNS Hierarchy: Designing S-NAPTR records for MME/SGSN node discovery (PGW/SGW/UPF)
  • IP Strategy: Managing ASN (Autonomous System Numbers) and BGP peering for internet/roaming connectivity
  • Subscriber Mapping: Defining HSS/UDM profiles, including QoS, AMBR, and APN subscriptions
  • Capacity Planning: Dimensioning EPC/5GC nodes to handle specific data growth projections
  • Roaming Architecture: Designing IPX/GRX connectivity and bi-lateral roaming agreements
  • Comfortable working in a remote environment
  • Based in Spain or UK
Job Responsibility
Job Responsibility
  • Leading the design and expansion of our Packet Core
  • Fulltime
Read More
Arrow Right
New

Application Engineer

Application Engineer 12 Month Contract – 37 hours per week Based: Christchurch ...
Location
Location
United Kingdom , Christchurch
Salary
Salary:
44.74 - 57.84 GBP / Hour
outsource-uk.co.uk Logo
Outsource UK
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong proficiency in C# and Visual Studio
  • Experience with Windows Forms and .NET Framework
  • Understanding of CI/CD pipelines
  • Knowledge of the full Software Development Lifecycle
  • Experience with configuration management and version control
  • Experience deploying software in virtual environments
  • Knowledge of Windows 10/11 and Windows Server 2019/2022 configuration
Job Responsibility
Job Responsibility
  • Designing, coding, and testing bespoke software applications
  • Troubleshooting and resolving issues within live production environments
  • Following established software engineering best practices
  • Producing high-quality technical documentation
  • Collaborating with multidisciplinary engineering teams
  • Conducting peer reviews and sharing technical knowledge
  • Reporting progress and contributing to technical discussions
  • Supporting deployment and testing activities at customer sites when required
  • Fulltime
Read More
Arrow Right
New

Mobile Associate Store In Store

Mobile Associates, Store-in-Store are an integral part of the Retail Team respon...
Location
Location
United States , Kansas City
Salary
Salary:
18.00 USD / Hour
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred
  • Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required)
  • Team Building Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)
  • Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States
Job Responsibility
Job Responsibility
  • Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
  • As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction.
  • Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times. You will continuously learn and improve your skills to provide the best possible experience for our customers. Partner with nearby store locations to properly/fully on-board customers. Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures. As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
  • Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations. You will proactively reach out to potential customers to further drive sales activity in your location. You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail.
  • Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.
What we offer
What we offer
  • Medical, dental and vision insurance
  • flexible spending account
  • 401(k)
  • employee stock grants
  • employee stock purchase plan
  • paid time off and up to 12 paid holidays which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • Parttime
Read More
Arrow Right
New

Sales Lead

As a Sales Lead, you're a key team member who supports and role models excellent...
Location
Location
United States , Madison
Salary
Salary:
Not provided
anntaylor.com Logo
Ann Taylor
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6-months of retail sales experience (preferred)
  • Management experience (preferred)
  • Technology proficient and ability to operate a point-of-sale system
  • Enjoys communicating and coaching
  • Flexible availability – including evenings, weekends, and holidays
  • Takes initiative in making thoughtful decisions
  • Ability to organize, delegate, and prioritize assignments to stay on top of deadlines
Job Responsibility
Job Responsibility
  • Be a representative of the brand and model personalized customer experience behaviors
  • Assist store leaders with onboarding and developing an effective, highly engaged team
  • Support an inclusive store environment for associates where everyone feels welcome and engaged
  • Uphold the highest visual and operational standards while keeping the focus on the customer
  • Use tools to drive a customer-focused team environment and profitable business
  • Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions
  • Build productive relationships by sharing ideas and supporting the team
  • Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools
  • Seamlessly step into the role of manager when needed
What we offer
What we offer
  • 401(k) plan
  • Merchandise discounts plus eligibility for discounts at our sister brands
  • Professional development and opportunities for advancement across our brands
  • Community impact through our philanthropic partnerships
  • Parttime
Read More
Arrow Right
New

Store Associate

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Northville
Salary
Salary:
15.00 - 19.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 11, 2026
Flip Icon
Requirements
Requirements
  • At least 16 years of age
Job Responsibility
Job Responsibility
  • Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues
  • Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed
  • Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
  • Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
  • Supporting opening and closing store activities, when needed
  • Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
  • Assisting pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development
  • Embracing and advocating for new CVS services and loyalty programs that support our purpose of helping people on their path to better health
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • other programs
  • Parttime
Read More
Arrow Right