CrawlJobs Logo

MVNO Operations Lead

ao.com Logo

AO

Location Icon

Location:
United Kingdom , Bolton

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We’re on an exciting journey as we launch and grow our MVNO (Mobile Virtual Network Operator) proposition and we’re looking for someone brilliant to lead the way. As our MVNO Operations Lead, you’ll take ownership of the end‑to‑end operational delivery of our mobile services. You’ll make sure everything runs smoothly, from launch through to scale, driving great customer experiences and operational excellence at every step. Working closely with our Tech, Commercial, Customer service teams and external network partners, you’ll build and run the operational foundations that will help us deliver a mobile experience our customers love.

Job Responsibility:

  • Oversee day‑to‑day MVNO operations including provisioning, billing, SIM logistics, and service assurance
  • Work with internal teams to quickly understand and resolve operational issues
  • Build strong relationships with network providers, platform vendors, and key third‑party partners
  • Make sure we’re compliant with all relevant industry standards and regulations (such as Ofcom and GDPR)
  • Own the operational workstreams for the MVNO launch and ongoing improvements
  • Partner with product, IT and commercial teams to deliver on time and to plan
  • Set and track SLAs, KPIs, and operational performance metrics
  • Support our customer service teams so they can deliver great experiences for MVNO customers
  • Put processes in place to manage escalations, resolve issues, and maintain service continuity
  • Look for opportunities to improve customer satisfaction and streamline operations
  • Support commercial teams with pricing, margin analysis, and cost optimisation
  • Manage operational budgets and vendor contracts
  • Provide clear, regular reporting and insights to senior stakeholders
  • Maintain strong risk management across MVNO operations
  • Own business continuity and disaster recovery planning for the MVNO environment
  • Stay across telecom regulations to ensure we remain fully compliant

Requirements:

  • Experience in MVNO or telecom operations, ideally within a consumer‑facing environment
  • Strong understanding of mobile network infrastructure, provisioning, and billing systems
  • Confident in managing third‑party vendors and network partners
  • Excellent project management skills and a collaborative approach
  • Analytical, curious, and always looking for ways to improve
  • Knowledge of regulatory frameworks such as Ofcom and GDPR is a bonus
What we offer:
  • Holidays
  • 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
  • Flexible benefits
  • Including 9% employer pension contribution, car allowance and private healthcare
  • Opportunity to participate in the AO incentive programme
  • Be a VIP at the AO Arena
  • we have loads of opportunities to win free tickets and pre-sale access!
  • Health & wellbeing
  • discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more
  • Discounts
  • exclusive discounts across our product range
  • Family leave
  • Enhanced Maternity, Paternity and Adoption leave
  • Making a difference
  • 2 fully paid days a year to donate your time to any charity of your choice
  • On site perks
  • start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised in house coffee shop!

Additional Information:

Job Posted:
March 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
AO - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for MVNO Operations Lead

New

Wholesale Solutions Manager

As a Wholesale Solutions Architect, you will: Own end to end technical design fo...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience designing end to end solutions across IT and Core Network environments
  • Experience leading solution design for small to medium initiatives, or as part of larger programmes
  • Ability to communicate complex technical concepts clearly to technical and non technical stakeholders
  • Broad understanding of network technology roadmaps, wholesale billing and service enablement
  • Proven ability to influence across organisational and company boundaries
  • Degree (or equivalent experience) in a relevant discipline
  • Strong background working with MVNO and/or wholesale partner models
  • Strong integration and SOA experience, with knowledge of CRM, Order Management and ERP
  • Understanding of industry architecture standards
  • Experience supporting MVNO device behaviour across 2G/4G/5G, including VoLTE/IMS and eSIM
Job Responsibility
Job Responsibility
  • Own end to end technical design for MVNO partners across Vodafone Ireland
  • Act as the trusted technical authority for new and existing wholesale relationships
  • Translate complex network and IT capabilities into scalable, commercial solutions
  • Lead virtual, cross functional teams from concept through delivery
  • Play a visible role in winning, onboarding and growing new wholesale business
  • Lead end to end solution design for new and enhanced wholesale products and capabilities
  • Act as a key decision maker and design authority within agreed governance
  • Assess business and operational impacts of technology designs and guide stakeholders accordingly
  • Coordinate programmes of work across Vodafone and partner organisations
  • Build strong relationships with internal teams and third party vendors to ensure efficient, cost effective delivery
What we offer
What we offer
  • Competitive Salary
  • Flexible working (times and location)
  • Generous Employer Pension contribution
  • Free Phone Bill
  • mobile phone purchasing discounts
  • Learning and Development
  • Vodafone University
  • Exclusive Family and Friends Discounts
  • 23 days annual leave
  • 3 charity days off
  • Fulltime
Read More
Arrow Right

Telecom Key Account Manager

Our client is a fast-growing tech start-up transforming how travelers stay conne...
Location
Location
Poland , Warsaw
Salary
Salary:
Not provided
seteuropa.com Logo
SET Europa
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in account management, business development, or carrier relations within the telecommunications industry
  • Proven negotiation and contract management experience with international mobile operators
  • Solid understanding of MNO, MVNO, and MVNE business models
  • Experience with performance analytics and strategic decision-making
  • Fluency in English (C1 level or higher)
  • Background in fast-paced, multicultural, global environments
  • Strong analytical and results-oriented mindset
Job Responsibility
Job Responsibility
  • Carrier Relationship Management & Negotiation: Build and maintain strong relationships with global mobile carriers
  • lead negotiations to secure competitive terms
  • Contract Management: Drive and manage contract execution to optimize pricing, features, and technology integrations
  • Operational Implementation: Coordinate with internal teams to efficiently launch and maintain carrier agreements
  • Performance & Market Analysis: Evaluate carrier performance, monitor market trends, and identify opportunities for strategic improvement
  • Process Optimization: Ensure smooth end-to-end management of carrier partnerships, from onboarding to contract renewal, minimizing operational inefficiencies
What we offer
What we offer
  • Competitive salary and annual performance bonus
  • 20 days of paid vacation
  • Annual training budget for professional development
  • Flexible working options (hybrid or remote)
  • Join a global team in a high-growth tech environment
  • Career advancement opportunities in an international and innovative setting
  • Fulltime
Read More
Arrow Right

Mvno Engineer

The MVNO Team provide reactive support to all our MVNO customers, with future ca...
Location
Location
United Kingdom , Home Based
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Eligibility to obtain SC (Security Check) Clearance (requires 5 years of continuous UK residency)
  • Understanding of Networking, spanning Voice and Data Mobile networks including RAN
  • Ability to build and maintain strong working relationships
  • Be self-driven, leading your own development
  • Able to work in a fast-paced environment
  • Excellent written and vocal communication skills
  • SC Clearance or eligible to apply for it
  • Ability to work independently and take responsibility
  • Experience of using fault & performance management, ticketing and reporting tools such as Touchpoint, mycom, Netcool, Remedy
  • Experience and record of accomplishment of working in a customer operations environment
Job Responsibility
Job Responsibility
  • Troubleshoot faults raised by the MVNO estate
  • Monitor Remedy queue and ensure all customer faults are being progressed
  • Capture and correlate multiple RAN/CORE/ COMPLEX reported issues and drive root cause
  • Provide timely response to the failure of a service
  • Adhering to the Remedy and Matrix priority document work done in accordance with agreed procedures
  • Communicate effectively with Team, customers, and stakeholders
  • Build strong working relationships with all areas within Network Operations and Networks to improve efficiency
  • Manage adhoc solutions when put in place
  • Support in covering holiday shifts where required- which may include Nights or Weekends
  • Reviewing and Maintaining Support Documentation
What we offer
What we offer
  • Yearly bonus: 5%
  • Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
  • Charity days: 5 days/year
  • Maternity leave: 52 weeks: the first 13 weeks are fully paid, followed by 26 weeks of half pay
  • Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%
  • Access to: private medical, private dental, free health assessments, share save scheme
  • Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan
  • Fulltime
Read More
Arrow Right

Senior Core Network Engineer

Location
Location
Spain; United Kingdom
Salary
Salary:
Not provided
airalo.com Logo
Airalo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 3 years in a hands-on engineering or architectural capacity in one of the following environments: Tier 1 Carrier / Mobile Network Operator (MNO)
  • Major Network Equipment Provider (NEP)
  • MVNO / MVNE
  • Primary responsibility for High-Level Design (HLD) or Low-Level Design (LLD) in one or more of: DNS Hierarchy: Designing S-NAPTR records for MME/SGSN node discovery (PGW/SGW/UPF)
  • IP Strategy: Managing ASN (Autonomous System Numbers) and BGP peering for internet/roaming connectivity
  • Subscriber Mapping: Defining HSS/UDM profiles, including QoS, AMBR, and APN subscriptions
  • Capacity Planning: Dimensioning EPC/5GC nodes to handle specific data growth projections
  • Roaming Architecture: Designing IPX/GRX connectivity and bi-lateral roaming agreements
  • Comfortable working in a remote environment
  • Based in Spain or UK
Job Responsibility
Job Responsibility
  • Leading the design and expansion of our Packet Core
  • Fulltime
Read More
Arrow Right
New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Woodruff
Salary
Salary:
16.00 - 24.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
June 20, 2026
Flip Icon
Requirements
Requirements
  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
  • State-level licensure and national certification requirements vary by state, click here to learn more
  • Regular and predictable attendance, including nights and weekends
  • Ability to complete required training within designated timeframe
  • Attention and Focus
  • Ability to concentrate on a task over a period of time
  • Ability to pivot quickly from one task to another to meet patient and business needs
  • Ability to confirm prescription information and label accuracy, ensuring patient safety
Job Responsibility
Job Responsibility
  • Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
  • Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
  • keeping patients healthy by offering immunizations and other services at the register and over the phone
  • and demonstrating compassionate care by solving or escalating patient problems
  • Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
  • actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
  • voluntarily traveling to stores in the market to work shifts as needed by the business
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • other programs
  • Parttime
Read More
Arrow Right
New

Chef

As a Chef, your passion for all things food, and the desire to make the perfect ...
Location
Location
United Kingdom , Daybrook
Salary
Salary:
12.75 GBP / Hour
ferryboatinnessex.com Logo
Ferry Boat Inn
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to work under pressure in a busy kitchen and pull together as a team when needed
  • A passion for delivering tasty and well-presented meals to customers each and every time
  • Willingness to get stuck in, learn new skills and help out in different areas of the kitchen when needed.
Job Responsibility
Job Responsibility
  • Prepare, cook, and present food that meets specs and customer expectations
  • Maintain hygiene levels and safety regulations in the kitchen to help guarantee the safety of your entire team and visitors
  • Communicate clearly with your team in order to provide high-quality meals to customers on time
  • Keep up to date with new products, menus, and promotions.
What we offer
What we offer
  • Competitive salary
  • Pension contribution
  • The chance to further your career across our well-known brands
  • Discount of 33% for you and 15% for your loved ones on all of our brands
  • Free employee assistance program
  • Enhanced, family-friendly maternity and paternity policies
  • Menopause Friendly Employer
  • Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels
  • Refer a friend – you could earn up to £1,500 for referring them
  • Wagestream – access your wage before payday
  • Parttime
Read More
Arrow Right
New

Remote Support Specialist

We are hiring a Customer Relations Specialist to support clients with travel pla...
Location
Location
United States , Reno
Salary
Salary:
Not provided
travelingwithtasha.com Logo
Traveling with Tasha
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Detail-oriented
  • self-motivated
  • comfortable using online systems and digital tools
  • strong communication, organization, and time management skills
  • ability to work independently while managing multiple clients
Job Responsibility
Job Responsibility
  • Responding to client inquiries
  • researching travel options
  • coordinating and confirming reservations
  • maintaining consistent follow-up communication
  • helping ensure accuracy in booking details
  • providing support throughout the planning process
What we offer
What we offer
  • Flexible remote work
Read More
Arrow Right
New

Fullstack Developer

Global-e ReturnGO is a post-purchase solution that enables merchants to efficien...
Location
Location
Romania , Bucharest
Salary
Salary:
Not provided
global-e.com Logo
Global-e
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hands-on experience with AI developer tools such as Cursor, Claude Code, MCP, and Skills.
  • 7+ years of full-stack web development experience with React, and backend frameworks (NestJS, Laravel).
  • Strong database design and optimization skills (e.g., MySQL, query performance, indexing, data modeling).
  • Strong understanding of software design, architecture, and engineering principles.
  • High coding standards and strong communication skills.
Job Responsibility
Job Responsibility
  • Own end-to-end feature delivery and infrastructure improvements.
  • Drive technical decisions across frontend and backend, ~70% React, ~30% PHP, 10% NestJS,
  • Build production features using an AI-first development (Cursor, Claude Code, MCPs, etc.).
  • Write and maintain high-quality unit, integration, and end-to-end tests.
  • Promote engineering best practices, code quality, and scalable architecture.
  • After a while, become a topic leader of some topics you own (similar to guilds).
  • Fulltime
Read More
Arrow Right