CrawlJobs Logo

MVNO Operations Lead

ao.com Logo

AO

Location Icon

Location:
United Kingdom , Bolton

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We’re on an exciting journey as we launch and grow our MVNO (Mobile Virtual Network Operator) proposition and we’re looking for someone brilliant to lead the way. As our MVNO Operations Lead, you’ll take ownership of the end‑to‑end operational delivery of our mobile services. You’ll make sure everything runs smoothly, from launch through to scale, driving great customer experiences and operational excellence at every step. Working closely with our Tech, Commercial, Customer service teams and external network partners, you’ll build and run the operational foundations that will help us deliver a mobile experience our customers love.

Job Responsibility:

  • Oversee day‑to‑day MVNO operations including provisioning, billing, SIM logistics, and service assurance
  • Work with internal teams to quickly understand and resolve operational issues
  • Build strong relationships with network providers, platform vendors, and key third‑party partners
  • Make sure we’re compliant with all relevant industry standards and regulations (such as Ofcom and GDPR)
  • Own the operational workstreams for the MVNO launch and ongoing improvements
  • Partner with product, IT and commercial teams to deliver on time and to plan
  • Set and track SLAs, KPIs, and operational performance metrics
  • Support our customer service teams so they can deliver great experiences for MVNO customers
  • Put processes in place to manage escalations, resolve issues, and maintain service continuity
  • Look for opportunities to improve customer satisfaction and streamline operations
  • Support commercial teams with pricing, margin analysis, and cost optimisation
  • Manage operational budgets and vendor contracts
  • Provide clear, regular reporting and insights to senior stakeholders
  • Maintain strong risk management across MVNO operations
  • Own business continuity and disaster recovery planning for the MVNO environment
  • Stay across telecom regulations to ensure we remain fully compliant

Requirements:

  • Experience in MVNO or telecom operations, ideally within a consumer‑facing environment
  • Strong understanding of mobile network infrastructure, provisioning, and billing systems
  • Confident in managing third‑party vendors and network partners
  • Excellent project management skills and a collaborative approach
  • Analytical, curious, and always looking for ways to improve
  • Knowledge of regulatory frameworks such as Ofcom and GDPR is a bonus
What we offer:
  • Holidays
  • 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
  • Flexible benefits
  • Including 9% employer pension contribution, car allowance and private healthcare
  • Opportunity to participate in the AO incentive programme
  • Be a VIP at the AO Arena
  • we have loads of opportunities to win free tickets and pre-sale access!
  • Health & wellbeing
  • discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more
  • Discounts
  • exclusive discounts across our product range
  • Family leave
  • Enhanced Maternity, Paternity and Adoption leave
  • Making a difference
  • 2 fully paid days a year to donate your time to any charity of your choice
  • On site perks
  • start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised in house coffee shop!

Additional Information:

Job Posted:
March 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
AO - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for MVNO Operations Lead

Wholesale Solutions Manager

As a Wholesale Solutions Architect, you will: Own end to end technical design fo...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience designing end to end solutions across IT and Core Network environments
  • Experience leading solution design for small to medium initiatives, or as part of larger programmes
  • Ability to communicate complex technical concepts clearly to technical and non technical stakeholders
  • Broad understanding of network technology roadmaps, wholesale billing and service enablement
  • Proven ability to influence across organisational and company boundaries
  • Degree (or equivalent experience) in a relevant discipline
  • Strong background working with MVNO and/or wholesale partner models
  • Strong integration and SOA experience, with knowledge of CRM, Order Management and ERP
  • Understanding of industry architecture standards
  • Experience supporting MVNO device behaviour across 2G/4G/5G, including VoLTE/IMS and eSIM
Job Responsibility
Job Responsibility
  • Own end to end technical design for MVNO partners across Vodafone Ireland
  • Act as the trusted technical authority for new and existing wholesale relationships
  • Translate complex network and IT capabilities into scalable, commercial solutions
  • Lead virtual, cross functional teams from concept through delivery
  • Play a visible role in winning, onboarding and growing new wholesale business
  • Lead end to end solution design for new and enhanced wholesale products and capabilities
  • Act as a key decision maker and design authority within agreed governance
  • Assess business and operational impacts of technology designs and guide stakeholders accordingly
  • Coordinate programmes of work across Vodafone and partner organisations
  • Build strong relationships with internal teams and third party vendors to ensure efficient, cost effective delivery
What we offer
What we offer
  • Competitive Salary
  • Flexible working (times and location)
  • Generous Employer Pension contribution
  • Free Phone Bill
  • mobile phone purchasing discounts
  • Learning and Development
  • Vodafone University
  • Exclusive Family and Friends Discounts
  • 23 days annual leave
  • 3 charity days off
  • Fulltime
Read More
Arrow Right

Telecom Key Account Manager

Our client is a fast-growing tech start-up transforming how travelers stay conne...
Location
Location
Poland , Warsaw
Salary
Salary:
Not provided
seteuropa.com Logo
SET Europa
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in account management, business development, or carrier relations within the telecommunications industry
  • Proven negotiation and contract management experience with international mobile operators
  • Solid understanding of MNO, MVNO, and MVNE business models
  • Experience with performance analytics and strategic decision-making
  • Fluency in English (C1 level or higher)
  • Background in fast-paced, multicultural, global environments
  • Strong analytical and results-oriented mindset
Job Responsibility
Job Responsibility
  • Carrier Relationship Management & Negotiation: Build and maintain strong relationships with global mobile carriers
  • lead negotiations to secure competitive terms
  • Contract Management: Drive and manage contract execution to optimize pricing, features, and technology integrations
  • Operational Implementation: Coordinate with internal teams to efficiently launch and maintain carrier agreements
  • Performance & Market Analysis: Evaluate carrier performance, monitor market trends, and identify opportunities for strategic improvement
  • Process Optimization: Ensure smooth end-to-end management of carrier partnerships, from onboarding to contract renewal, minimizing operational inefficiencies
What we offer
What we offer
  • Competitive salary and annual performance bonus
  • 20 days of paid vacation
  • Annual training budget for professional development
  • Flexible working options (hybrid or remote)
  • Join a global team in a high-growth tech environment
  • Career advancement opportunities in an international and innovative setting
  • Fulltime
Read More
Arrow Right

Mvno Engineer

The MVNO Team provide reactive support to all our MVNO customers, with future ca...
Location
Location
United Kingdom , Home Based
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Eligibility to obtain SC (Security Check) Clearance (requires 5 years of continuous UK residency)
  • Understanding of Networking, spanning Voice and Data Mobile networks including RAN
  • Ability to build and maintain strong working relationships
  • Be self-driven, leading your own development
  • Able to work in a fast-paced environment
  • Excellent written and vocal communication skills
  • SC Clearance or eligible to apply for it
  • Ability to work independently and take responsibility
  • Experience of using fault & performance management, ticketing and reporting tools such as Touchpoint, mycom, Netcool, Remedy
  • Experience and record of accomplishment of working in a customer operations environment
Job Responsibility
Job Responsibility
  • Troubleshoot faults raised by the MVNO estate
  • Monitor Remedy queue and ensure all customer faults are being progressed
  • Capture and correlate multiple RAN/CORE/ COMPLEX reported issues and drive root cause
  • Provide timely response to the failure of a service
  • Adhering to the Remedy and Matrix priority document work done in accordance with agreed procedures
  • Communicate effectively with Team, customers, and stakeholders
  • Build strong working relationships with all areas within Network Operations and Networks to improve efficiency
  • Manage adhoc solutions when put in place
  • Support in covering holiday shifts where required- which may include Nights or Weekends
  • Reviewing and Maintaining Support Documentation
What we offer
What we offer
  • Yearly bonus: 5%
  • Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
  • Charity days: 5 days/year
  • Maternity leave: 52 weeks: the first 13 weeks are fully paid, followed by 26 weeks of half pay
  • Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%
  • Access to: private medical, private dental, free health assessments, share save scheme
  • Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan
  • Fulltime
Read More
Arrow Right

Senior Core Network Engineer

Location
Location
Spain; United Kingdom
Salary
Salary:
Not provided
airalo.com Logo
Airalo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 3 years in a hands-on engineering or architectural capacity in one of the following environments: Tier 1 Carrier / Mobile Network Operator (MNO)
  • Major Network Equipment Provider (NEP)
  • MVNO / MVNE
  • Primary responsibility for High-Level Design (HLD) or Low-Level Design (LLD) in one or more of: DNS Hierarchy: Designing S-NAPTR records for MME/SGSN node discovery (PGW/SGW/UPF)
  • IP Strategy: Managing ASN (Autonomous System Numbers) and BGP peering for internet/roaming connectivity
  • Subscriber Mapping: Defining HSS/UDM profiles, including QoS, AMBR, and APN subscriptions
  • Capacity Planning: Dimensioning EPC/5GC nodes to handle specific data growth projections
  • Roaming Architecture: Designing IPX/GRX connectivity and bi-lateral roaming agreements
  • Comfortable working in a remote environment
  • Based in Spain or UK
Job Responsibility
Job Responsibility
  • Leading the design and expansion of our Packet Core
  • Fulltime
Read More
Arrow Right
New

Project Controls Manager - Civils

Are you looking for a career which is rewarding, at the cutting edge of project ...
Location
Location
United Kingdom , Leiston
Salary
Salary:
Not provided
rullion.co.uk Logo
Rullion
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree or equivalent qualification in business analysis, accounting, finance, construction, engineering or project management, or related technical field
  • A track record of working as a Project Controls Director on large and complex infrastructure projects
  • Experience of working within multiple Project Controls Functions of: cost control, estimating, scheduling, change management and risk management
  • Detailed understanding of earned value analysis
  • Experience of successfully managing a team in a matrix structure on a project
  • Experience with increasing responsibility showing an ability to manage senior stakeholders
  • Deliverables focused and an accomplished problem solver, rising to meet any challenge
  • Excellent presentation, influencing and facilitation skills
  • Exceptional interpersonal and communication skills
Job Responsibility
Job Responsibility
  • Leadership and management of the sub-programme Project Controls Team of Schedule, Risk, Cost, Change & Reporting & Insights within the CWP and, collaboration and assurance of the CWA programme controls activities in relation to the sub-programmes
  • Support the Head of Civils Works PMO in delivering exemplar Project Controls that is referenced by industry bodies and other major programmes as world class
  • The Project Controls Manager within the CWP will be responsible for the functional ownership for all Project Controls across one or multiple multi-billion-pound sub-programmes within the CWP
  • Implement best practice principles to provide integrated project controls, including Schedule Management, Cost Management, Risk Management, Baseline and Change Management and Reporting & Insights
  • Support the functional Project Controls leads in the development, implementation, and maintenance of Integrated Project Controls processes
  • Support with tasks directed by the Head of Civils Works PMO, and the ability to deputise at key project meetings
  • Assist the Head of Civils Works PMO with the establishment, implementation and maintenance of Project Controls arrangements, systems, tools, and work instructions for use on the SZC project and the flow down of SZC Project Controls requirements as appropriate
  • Support the Head of Civils Works PMO with the planning & co-ordination of PMO lead activities such as, annual budget planning, estimate completion updates, schedule deep-dives etc
  • Support the functional Project Controls Leads with progress reporting including schedule updates, forecast to complete, variance identification and opportunities for improvement
  • Responsible for liaising with the supply chain and the assurance of their Project Controls information
  • Fulltime
Read More
Arrow Right
New

Kitchen Team Member

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venue...
Location
Location
United Kingdom , Blackpool
Salary
Salary:
12.81 GBP / Hour
slugandlettuce.co.uk Logo
Slug And Lettuce
Expiration Date
June 03, 2026
Flip Icon
Requirements
Requirements
  • A passion for Hospitality
  • A willingness to learn new skills everyday
  • A keen eye for detail
  • The ability to assist the Head Chef with orders, stock taking, food hygiene at Slug And Lettuce
  • The experience to maintain kitchen equipment
Job Responsibility
Job Responsibility
  • Assisting with food preparation
  • Produce high-quality dishes consistently to specification for our guests
  • Ensure the kitchen is in an excellent, clean and hygienic condition at all times
  • Overseeing deliveries
  • Offer suggestions and creative ideas that can improve the kitchen’s performance
  • Work with the team to achieve company targets
What we offer
What we offer
  • Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Estate
  • Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers
  • VIP entry to our Pubs and Bars
  • Stonegate Hotel Discounts
  • Flexible working
  • Corporate Discounted Rates at David Lloyd and PureGym
  • Discounted Dental Insurance
  • Stream – Early access to your earned wages
  • Parttime
Read More
Arrow Right
New

Support Worker

Ty Camlas is committed to supporting people towards leading as fulfilled a life ...
Location
Location
United Kingdom , Ystradgynlais
Salary
Salary:
13.45 - 14.05 GBP / Hour
accomplish-group.co.uk Logo
Accomplish
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Available for both shifts (8:30am - 9:00pm & 9:00pm - 8:30am)
  • over the age of 18
Job Responsibility
Job Responsibility
  • Day-to-day support and routine of the people we support
  • Prompting independence whilst helping them live a fulfilling life
  • Supporting & encouraging the development of personal skills through hobbies and interests
  • Maintaining and helping with health care needs, including accompanying the people we support to routine appointments or administrating medication
  • Teaching life skills such as budgeting, paying bills & shopping
  • Assisting with personal care as required
  • Assisting with domestic tasks including cleaning & cooking
  • Providing guidance & encouragement through physical & emotional support
What we offer
What we offer
  • 5.6 weeks of annual leave inclusive of 8 public holidays
  • Paid Enhanced DBS check
  • QCF qualifications and career development
  • Circle wellbeing and discounts hub
  • Blue Light discount card
  • NEST Pension Scheme with matched contribution of up to 3%
  • Real Living Wage employer with enhanced pay scales
  • £500 Referral Bonus
  • Paid full induction and introductory programme
  • Fulltime
Read More
Arrow Right
New

Artwork Process - Technology Specialist

This role brings together technology powered expertise and solutions to the over...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
unilever.com Logo
Unilever
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience with technology-driven POCs and delivery using AI, (Generative and Agentic), automation or workflow optimisation.
  • Hands-on experience with leading LLMs, multi-modal AI and prompt engineering.
  • Experience in AI and automation delivery with 3rd party platforms.
  • 5 years in process management, packaging artwork, design-to-print, marketing operations, DAM or related fields.
  • A solid and demonstratable understanding of managing projects across multiple markets/agencies.
  • Experience working with artwork management systems, Digital Asset Management platforms and creative production tools.
Job Responsibility
Job Responsibility
  • Identify key technology solutions in Market to design and run experiments/POCs to drive efficiency improvements in the e2e Artwork Process (2D + 3D)
  • Collaborate with key internal stakeholders to identify bottlenecks/ pain points and opportunities in the current and emerging Artwork Process to feed into the automation pipeline for both 2D and 3D (CGI) asset creation.
  • Data driven analytics within the Artwork Process (2D and 3D) to identify bottlenecks/ resource intensive tasks and opportunities for automation.
  • Work with various vendors, IT business partners, Digital Asset Management teams to prototype valid automated and/or AI solutions to address bottlenecks/ resource intensive activities.
  • Ensure solutions defined can be scaled globally.
  • Build evaluation criteria and measure speed, cost, quality and compliance improvements.
  • Document results, risks, and business value.
  • Ensure compliance with Unilever Security policies when defining and embedding automation solutions.
  • Improve integration between external vendors, artwork tools, Digital Asset Management, Functional Source systems, Power BI etc, by defining requirements for API-driven system integration and orchestration.
  • Hand over and training of BAU solution to identified stakeholders/vendors
  • Fulltime
Read More
Arrow Right