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MVNO Operations Lead

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AO

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Location:
United Kingdom , Bolton

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We’re on an exciting journey as we launch and grow our MVNO (Mobile Virtual Network Operator) proposition and we’re looking for someone brilliant to lead the way. As our MVNO Operations Lead, you’ll take ownership of the end‑to‑end operational delivery of our mobile services. You’ll make sure everything runs smoothly, from launch through to scale, driving great customer experiences and operational excellence at every step. Working closely with our Tech, Commercial, Customer service teams and external network partners, you’ll build and run the operational foundations that will help us deliver a mobile experience our customers love.

Job Responsibility:

  • Oversee day‑to‑day MVNO operations including provisioning, billing, SIM logistics, and service assurance
  • Work with internal teams to quickly understand and resolve operational issues
  • Build strong relationships with network providers, platform vendors, and key third‑party partners
  • Make sure we’re compliant with all relevant industry standards and regulations (such as Ofcom and GDPR)
  • Own the operational workstreams for the MVNO launch and ongoing improvements
  • Partner with product, IT and commercial teams to deliver on time and to plan
  • Set and track SLAs, KPIs, and operational performance metrics
  • Support our customer service teams so they can deliver great experiences for MVNO customers
  • Put processes in place to manage escalations, resolve issues, and maintain service continuity
  • Look for opportunities to improve customer satisfaction and streamline operations
  • Support commercial teams with pricing, margin analysis, and cost optimisation
  • Manage operational budgets and vendor contracts
  • Provide clear, regular reporting and insights to senior stakeholders
  • Maintain strong risk management across MVNO operations
  • Own business continuity and disaster recovery planning for the MVNO environment
  • Stay across telecom regulations to ensure we remain fully compliant

Requirements:

  • Experience in MVNO or telecom operations, ideally within a consumer‑facing environment
  • Strong understanding of mobile network infrastructure, provisioning, and billing systems
  • Confident in managing third‑party vendors and network partners
  • Excellent project management skills and a collaborative approach
  • Analytical, curious, and always looking for ways to improve
  • Knowledge of regulatory frameworks such as Ofcom and GDPR is a bonus
What we offer:
  • Holidays
  • 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
  • Flexible benefits
  • Including 9% employer pension contribution, car allowance and private healthcare
  • Opportunity to participate in the AO incentive programme
  • Be a VIP at the AO Arena
  • we have loads of opportunities to win free tickets and pre-sale access!
  • Health & wellbeing
  • discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more
  • Discounts
  • exclusive discounts across our product range
  • Family leave
  • Enhanced Maternity, Paternity and Adoption leave
  • Making a difference
  • 2 fully paid days a year to donate your time to any charity of your choice
  • On site perks
  • start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised in house coffee shop!

Additional Information:

Job Posted:
March 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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