Music Operations Job at Meta (New York, NY +1 location)

Job Description

The Music Operations role is responsible for managing end-to-end operational processes for the Meta Music pillar within Creative Audio, ensuring that music and audio assets are accurately processed, compliant, and available across Meta platforms. This role partners closely with Product, Legal, Partnerships, Engineering, Data, and Operations teams to support seamless music experiences for businesses and creators while meeting Meta’s business, reporting, and compliance needs. The role will lead music metadata, rights management, and operational workflows, building scalable processes that support a growing catalog and expanding product surface areas.

Job Responsibility

Manage the intake, processing, and administration of music and audio assets to enable availability across Meta surfaces
Maintain operational service level agreements (SLAs), runbooks, and escalation paths for ingestion, availability, and catalog integrity issues
triage day-to-day issues to resolution
Manage music metadata quality and standards (e.g., DDEX/Digital Data Exchange) to ensure assets are accurately represented, discoverable, and reportable
Maintain internal asset management systems and drive remediation for metadata issues (e.g., missing/incorrect fields, duplicates, conflicts, catalog corrections)
Partner with internal teams including Product, Legal, Partnerships, Engineering, Data, and Operations to align on music availability, rights management, tooling requirements, and reporting needs
Translate operational requirements into scalable process and tooling improvements
identify root causes and drive durable fixes with cross-functional stakeholders
Lead ongoing management of music and audio suppliers, artists, and partners, including contract drafting support, sourcing support, and delivery tracking
Coordinate with internal teams to ensure vendor setup and operational readiness
Support operational reporting needs, including data reconciliation and tracking of content status, deliveries, and issues
Identify operational bottlenecks and propose scalable improvements to reduce manual work and improve turnaround times

Requirements

5+ years of experience in music operations, music publishing, rights management, label/publisher operations, or a related field
Experience managing music metadata standards and workflows (e.g., DDEX), including ensuring data quality at scale
Experience with licensing processes, contracts administration, and/or operational compliance requirements
Experience operating in cross-functional environments (e.g. Product, Legal, Engineering, Partnerships, Data) and managing multiple concurrent workstreams
Demonstrated experience communicating with stakeholders with differing priorities and perspectives, problem-solving and project management skills, and driving alignment and execution amid ambiguity and competing priorities

Nice to have

Experience using data analysis and reporting tools (e.g., SQL, Tableau) to drive operational decisions and measure workflow performance
Experience building scalable operational processes and supporting tooling/automation efforts
Demonstrated experience thinking creatively, adapt quickly, and drive clarity through ambiguity

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