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Museum and Visitor Services Assistant

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Portsmouth City Council

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Location:
United Kingdom , Portsmouth

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Category:
Art and Entertainment

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Contract Type:
Not provided

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Salary:

24796.00 GBP / Year
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Job Description:

Seasonal Museum and Visitor Services Assistant - fixed term. Portsmouth Museums & Visitor Services are responsible for the care of the city’s archives and museum collections and for making them accessible to both residents and visitors. The service operates 6 museum sites – The D-Day Story, Southsea Castle, Charles Dickens’ Birthplace, Cumberland House Natural History Museum, Portsmouth Museum and Art Gallery & Eastney Beam Engine House. In addition, the service also operates the Visitor Information Service for the destination with stand-alone points at the Hard and within The D-Day Story and Portsmouth Museum and Art Gallery.

Job Responsibility:

  • Deliver high standards of customer care
  • Provide a safe and inviting environment for all visitors
  • Provide a great welcome for visitors
  • Provide information and promote current and future programmes and the city’s wider cultural offer
  • Ensure public areas, including toilets, are clean, tidy and in good order
  • Maintain a secure environment for collections through implementing current security procedures including security patrols, invigilation of galleries and regular inventory checks
  • Reception and welcoming visitors
  • General Visitor Information tasks
  • Retail
  • Taking messages and bookings
  • Recording visitor numbers
  • Assisting with events and activities
  • Installation of exhibitions, previews and evening meetings
  • Working at events and functions, which will include some lifting and carrying of tables and chairs etc. and outdoor work
  • Working and serving in the Portsmouth Museum café, preparing food and drinks and taking orders and serving customers

Requirements:

  • Excellent customer care skills
  • Ability to answer customer queries face to face or via telephone
  • Excellent communication skills
  • Good levels of literacy, numeracy and IT
  • Flexibility
  • Passion for the destination of Portsmouth
  • Enthusiasm for museums, history, art or natural history

Nice to have:

  • Conversational skills in a foreign language – French preferred
  • Experience of cash handling and selling services and goods

Additional Information:

Job Posted:
February 18, 2026

Expiration:
March 03, 2026

Employment Type:
Parttime
Work Type:
On-site work
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