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Functions as the primary strategic business leader of a full-service property and responsible for the leadership and management of a designated cluster of properties. As General Manager of the properties, responsible for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Leads the leadership teams in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. In addition, the General Manager builds relationships with key customers through personal involvement in the sales process. The position ensures sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Position serves as the principal interface with property ownership and establishes relationship as a business partnership. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. Responsible for the overall performance of a designated cluster of managed properties and oversees all activities associated with the pre-opening processes for new build units. In addition, the position is responsible for sales and revenue generation for all units within the cluster.
Job Responsibility
Sets goals and expectations for direct reports using the performance review process
Identifies leadership management on the property
Inspires and motivates team to achieve operational excellence
Creates a synergistic leadership team and business environment that consistently delivers positive results and continuously strives to improve these results
Develops deployment strategies to market property in order to continue to grow market share
Supports the sales strategy by encouraging leadership team to develop effective revenue management strategies
Ensures focus is on proactive selling as well as reactive selling
Reviews the STAR report, competitive shopping reports and using other resources to maintain an awareness of the property’s market position
Assists with building and maintaining the owner relationship as a business partnership while maintaining the General Manager’s position as the point person for the owner
Manages an effective balance between the owner's interests and the company’s interests
Understands the owners' perspective and ROI expectations
Identifies key drivers of business success and keeping the team focused on the critical few to achieve results
Reviews sales goals and strategies to ensure alignment with the brand business strategy and proper pricing and positioning of the properties in the market
Champions change in order to insure property is profitable
Supports the property General Manager(s) in executing the sales and revenue management activities to maximize performance
Ensures above property sales and revenue engines are leveraged to drive RevPAR improvement year over year
Oversees the alignment of revenue strategies amongst the area properties
Ensures capital expenditure funds are being used to address the priorities outlined in the brand business strategy
Holds staff accountable for successful performance
Utilizes an “open door” policy
Communicates a clear and consistent message regarding property goals to produce desired results
Fosters employee commitment to providing excellent service
Conducts annual performance appraisals with direct reports according to Standard Operating Procedures
Hires executive committee team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation
Creates appropriate development plans based on individual strengths, development needs, career aspirations and abilities.
Requirements
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
8 years’ experience in the management operations, sales and marketing, or related professional area
OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
6 years’ experience in the management operations, sales and marketing, or related professional area.