CrawlJobs Logo

Multilingual Customer Service Specialist

Germany, Hamburg · Job Posted May 27, 2026
Apply Position
Job Link Share

Job Description

Black Swans Exist is supporting a growing international medtech company in the search for a Multilingual Customer Service Specialist to join its Northern European customer service function. This is an opportunity to become part of a newly established and growing European organization with a strong commercial foundation, international ownership, and an ambitious plan for further development. The company combines the stability of an established business with the energy and influence of a scale-up environment. You will join a small, collaborative team and play an important role in delivering high-quality customer support across Germany, the Netherlands, and Scandinavia. The role is office-based in Hamburg and will be central to the company’s daily operations, customer experience, and commercial support activities.

Job Responsibility

  • Acting as a primary contact for customers, partners, users/patients, and field representatives across Northern Europe
  • Handling customer inquiries by phone and email in a professional, empathetic, and service-oriented manner
  • Supporting customers with routine and more complex questions related to products, orders, deliveries, repairs, claims, and service processes
  • Managing inbound orders from receipt to correct processing and release
  • Handling invoices, administrative documentation, and related coordination with internal stakeholders
  • Supporting returns, warranty matters, repairs, rental equipment, loss and damage claims, and other service-related processes
  • Providing first-line technical support after relevant training
  • Working closely with country sales managers and field-based colleagues to support customers and commercial activities
  • Maintaining and updating customer records, pricing information, warranty registrations, and relevant customer data
  • Supporting outbound activities, mailings, product updates, and renewal-related initiatives in collaboration with sales
  • Collecting customer feedback and ensuring relevant input is shared internally
  • Contributing to a strong, structured, and customer-focused customer service function
  • Supporting colleagues across Hamburg and Gothenburg as part of a small international team

Requirements

  • Fluency in German and English is required
  • Fluency in one or more additional Northern European languages is highly attractive, particularly Dutch, Danish, Swedish, or Norwegian
  • Previous experience from customer service, order handling, sales support, administration, or a similar customer-facing role
  • Strong verbal and written communication skills
  • Good general IT skills, including Microsoft Outlook, Word, Excel, browsers, and Windows-based systems
  • Experience with ERP and/or CRM systems is an advantage
  • Ability to work from the Hamburg area
  • Availability for standard office hours, with flexibility when business needs require it

Nice to have

  • Experience from medtech, healthcare, audiology, hearing care, or another regulated technical product environment
  • Experience supporting customers, patients/users, clinics, distributors, or field sales teams
  • Understanding of invoicing, bookkeeping, order processing, or finance-related administrative workflows
  • Experience with Business Central or similar ERP systems
  • Experience working across borders with international teams

What we offer

  • German benefits package including pension contribution, local transport contribution, JobRad/bike leasing support, and access to corporate benefit discounts
  • Possibility of occasional home office after onboarding and training

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Multilingual Customer Service Specialist

8 matching positions

Customer Experience Specialist - German

Are you a customer experience builder who enjoys simplifying complex solutions? ...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
activecampaign.com Logo
ActiveCampaign
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluent English, Spanish, and German (speaking, reading comprehension, and writing skills)
  • Strong analytical, organizational, written, and verbal communication skills with the ability to relate to others under pressure
  • A solutions-oriented mindset with the ability to explain technical problems succinctly and clearly
  • The ability to efficiently respond to a significant number of emails, live chats, and phone calls per day while maintaining high quality and composure
  • A natural problem solver who is a tech geek and/or marketing novice with an entrepreneurial spirit
  • A self-motivated, curious learner and proactive team player with innovative ideas to inspire customer adoption
  • The ability to work night shifts and weekends
Job Responsibility
Job Responsibility
  • Advise and Accelerate: Develop a deep and technical understanding of the platform and customer use cases to successfully advise customers on how to achieve their goals using ActiveCampaign
  • Technical Guidance: Utilize technical skills to guide a high velocity of customers across multiple industries and levels of sophistication through screen sharing, chat, and email
  • Problem Solving: Handle inquiries ranging from account issues and diagnosing complex software problems to providing basic marketing and sales strategy advice
  • Issue Ownership: Own the resolution of customer issues from initial contact to completion by monitoring and responding to user-reported issues and infrastructure alerts
  • Collaborate: Partner with development teams to drive stability, produce knowledge base articles, and foster a customer-centric culture
  • Strategize: Formulate alternative or unique solutions based on best practices for technical scenarios to help clients succeed
  • Identify Growth: Identify opportunities for potential growth of a customer's services and collaborate with the appropriate teams
  • Product Improvement: Identify improvements to the product, isolate and reproduce bugs, and determine high-impact opportunities to enhance the customer experience
What we offer
What we offer
  • Comprehensive Health & Wellness: Top-tier benefits package that includes medical and dental benefits paid 100% by ActiveCampaign for you and your dependents, complimentary access to telehealth services, and a free subscription to Calm
  • Growth & Development: Access to LinkedIn Learning, professional development programs, and career growth opportunities in a fast-growing organization
  • Generous Paid Time Off: Recharge and take the time you need to maintain work-life balance
  • Total Rewards: In-office meal and transportation perks, home office stipend to cover at-home workspace expenses, and a four-week paid sabbatical with bonus after five years
  • Collaborative Culture: Work alongside brilliant, passionate colleagues in an environment that values innovation, teamwork, and mutual support
Read More
Arrow Right

Customer Care Specialist

We are seeking professional, service-oriented customer care specialists to join ...
Location
Location
Italy , Adriatic coast, between the Venetian lagoon and Venice
Salary
Salary:
1350.00 EUR / Month
applyfortourism.com Logo
Applyfortourism
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Service-oriented with a genuine interest for nature, culture, history and the outdoors
  • Can communicate well in English and another language, preferably German, Dutch or Italian
  • Hold a European Passport or nationality
  • Detail-oriented, organized, and proactive in their approach
  • Adaptable, reliable, and maintain a professional demeanour
  • Available to work 2 months in July and August
Job Responsibility
Job Responsibility
  • Providing detailed information about the campsite, excursions, and activities
  • Providing information about the historic and natural significance of the area
  • Representing the campsite with positive attitude and professionalism
  • Addressing guest inquiries
  • Supporting administrative tasks and maintaining clear and organized records
What we offer
What we offer
  • Accommodation and meals included
  • A supportive, structured, and professional work environment
  • Flexibility to enjoy the surroundings on your days off
  • Training and study material on Venice and the Venetian lagoon
  • Fulltime
Read More
Arrow Right

Multilingual Education Specialist

The Multilingual Education Specialist plays a central role to support the school...
Location
Location
United States , Austin
Salary
Salary:
50000.00 - 70000.00 USD / Year
edtechjobs.io Logo
EdTech Jobs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree
  • Texas teacher license with ESL or Bilingual Education endorsement
  • At least two years teaching Multilingual Learners
  • At least two years of experience as an LPAC member
  • Specialized training in Second Language Acquisition
  • Strong record of advancing multilingual students’ content and language skills
  • Unwavering commitment to the KIPP Texas mission
  • Strong project and time management skills
  • Experience with managing and entering data
  • Sense of humility, customer service mindset
Job Responsibility
Job Responsibility
  • Coaching teachers in sheltered instruction
  • Managing language proficiency assessments
  • Teaching ELD courses to newcomers
  • Engaging with families through community events
  • Use campus data to identify and prioritize courses and teachers to improve EB academic achievement
  • Lead ML professional learning for teachers and school staff
  • Monitor progress of teachers' use of content-based language instruction strategies
  • Highlight best linguistic practices across grade levels
  • Enhance ML program hiring practices and support ESL paraprofessionals and Bilingual/ESL teacher retention
  • Responsible for completing BOY, MOY, and EOY LPACs and related activities
What we offer
What we offer
  • Comprehensive medical, dental, and vision plans with coverage options for employees and their families
  • Competitive vacation and flexible paid time off (PTO) policies
  • Paid family leave
  • Flexible spending account or high-yield HSA
  • Employee assistance programs
  • Employee-paid benefits: legal plans, LifeLock identity protection, life insurance and disability insurance
  • Fulltime
Read More
Arrow Right

Dealer Support Specialist

Hunter Douglas is the world’s leading manufacturer of window coverings and a maj...
Location
Location
United States , Bradenton
Salary
Salary:
19.00 - 23.00 USD / Hour
hunterdouglas.com Logo
Hunter Douglas
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-2 years of customer service and data entry experience, ideally in a manufacturing or wholesale industry
  • Familiar with CRM or ERP software and proficient in computer utilization
  • Excel at managing multiple tasks, staying organized, and meeting deadlines
  • Excellent communication skills, proper phone etiquette, and a team-oriented mindset
  • Skilled in time management and can prioritize tasks effectively
  • Bilingual or multilingual abilities are a plus, enhancing your ability to connect with a diverse dealer network
Job Responsibility
Job Responsibility
  • Utilize phone systems to promptly answer or return calls, texts, and voice messages in a professional and efficient manner
  • Achieve proficiency in navigating ERP systems to provide top-tier dealer support
  • Assist with general clerical tasks to ensure smooth day-to-day operations
  • Take on additional responsibilities as assigned to support the team's overall success
  • All other duties as assigned
What we offer
What we offer
  • Medical, dental, vision, life, disability insurance
  • A company culture that prioritizes internal development and professional growth
  • Time off with pay
  • 401(k) plan with a degree of employer matching
  • Paid parental leave
  • Wellness programs and product discounts
  • Fulltime
Read More
Arrow Right

Danish specialist – food & logistics sector

Atlean World is an HR SaaS Consultant dedicated to fostering multicultural envir...
Location
Location
Portugal , Lisbon
Salary
Salary:
Not provided
atleanworld.com Logo
Atlean World
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Danish C2 level
  • English B2 level
  • Excellent communication and interpersonal skills and team spirit
  • High School Diploma
  • EU passport/ID or a portuguese resident card
Job Responsibility
Job Responsibility
  • Being the point of contact for customers across the assigned market(s)
  • Conducting reactivation outbound calls to former subscribers to understand their needs and encourage them to return
  • Clarifying questions related to meal-kit plans, delivery schedules, subscription flexibility, and recipe options
  • Ensuring smooth customer experiences through accurate information sharing and effective problem resolution
  • Supporting quality service delivery aligned with the client’s mission of simple, enjoyable home-cooking
  • Contributing to the achievement of the client’s operational objectives
What we offer
What we offer
  • Private Health Insurance from day one
  • Free portuguese lessons
  • Great opportunity to grow quickly within the company
  • Excellent work opportunity in a dynamic leading multinational company
  • Stable work and career progression
  • Investment in training (ongoing training) and personal development
  • Fulltime
Read More
Arrow Right

Guest Experience Specialist

The Guest Experience Specialist is responsible for welcoming and registering hot...
Location
Location
China , Taipa, Macao
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of a High School or equivalent education
  • Reading, writing, and oral proficiency in Chinese and English
  • Ability to communicate in Chinese is preferred
  • Pleasant and caring attitude toward the guest
  • Able to work flexible hours
Job Responsibility
Job Responsibility
  • Welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures
  • check guests out of the hotel in accordance with procedures
  • make change, cash checks, exchange foreign currency, and post charges to guest accounts
  • Handle guest problems or complaints
  • Utilize the computer system in running daily reports and in blocking special requests
  • Perform tasks and projects as delegated by the Assistant Manager, Guest Experience Manager or Director of Rooms
What we offer
What we offer
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Fulltime
Read More
Arrow Right

Guest Experience Specialist

GuestReady is a leading short-term rental and hospitality management company, op...
Location
Location
Portugal , Porto
Salary
Salary:
Not provided
guestready.com Logo
GuestReady
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluency in French and English (written and spoken) is mandatory
  • Spanish is a strong plus
  • Previous experience in customer service, hospitality, or related fields
  • Strong problem-solving skills and ability to think on your feet
  • Comfortable using technology and learning new systems
  • Ability to multitask and prioritize effectively
  • Flexible availability, including evenings, weekends, and holidays when required
  • Ability to thrive in a fast-paced environment while maintaining a positive attitude
Job Responsibility
Job Responsibility
  • Provide professional and friendly support to guests via chat, phone, and email, ensuring inquiries are handled promptly and accurately
  • Act as the first point of contact for guests experiencing check-in, cleaning, maintenance, or check-out issues, taking full ownership and delivering fast, effective solutions
  • Perform basic troubleshooting for common requests (e.g., Wi-Fi resets or minor technical issues)
  • Maintain a high level of quality and professionalism in all interactions, ensuring guests feel heard and valued
  • Proactively identify and resolve potential issues to guarantee guest satisfaction
  • Develop and maintain a strong understanding of GuestReady’s tools, systems, and processes
  • Accurately document all guest interactions in our internal systems
  • Take initiative in finding creative solutions that exceed guest expectations
What we offer
What we offer
  • Hybrid Work – 1–2 days per week from our Porto office
  • Fast-Growing Industry – Be part of an exciting and expanding sector
  • International Environment – Join a supportive, multicultural team
  • Flat Hierarchy – Your ideas matter
  • Learning Budget – We invest in your professional development
  • Health Insurance – Comprehensive coverage
  • Wellbeing Initiatives – Activities that support your overall wellbeing
  • Career Growth – Real opportunities for progression
  • Pet-Friendly Office – Bring your furry friend to work
Read More
Arrow Right

Workforce Specialist

As a Workforce Specialist you will work together with the rest of Operations tea...
Location
Location
Spain , Barcelona
Salary
Salary:
Not provided
leadtech.com Logo
Leadtech Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree in technical fields or equivalent relevant work experience
  • 3-4 years of progressive experience in the field of workforce management, real-time analysis within a Customer Service team
  • Experience in managing staff forecasts and scheduling, in a multilingual and multi-skilled environment across different lines of business
  • Spanish: Professional fluency
  • English: Professional fluency
  • 3-4 years of progressive experience in the field of workforce management, sales/staff forecasting or logistics planning, particularly with multilingual/multi-skilled staff
  • Previous experience with scheduling tools (Genesys Workforce, Asana, Playvox...)
  • In-depth understanding of key productivity indicators in the Customer Service field (SLA, occupancy, AHT, FCR, etc.)
  • Proficiency in Word, Excel, PowerPoint, and G Suite applications
  • Intermediate to advanced knowledge in data analysis, Qliksense, Qlikview or other data visualisation tools
Job Responsibility
Job Responsibility
  • Analyze current and past inflow and outflow volumes, backlog accumulation, productivity and other relevant metrics impacting the results of the project operations
  • Defining new KPIs linked to staffing, agent productivity and occupancy
  • Working with Business Intelligence teams to ensure that current data visualization tools are reliable
  • Define different scheduling processes to guarantee that every line of business is fully covered in terms of Customer Service staff
  • Liaise with the training and operations teams to properly communicate service needs in terms of staff and skills
  • Create analytical skills and the ability to understand and organize complex Customer Service inflow scenarios
  • A great focus on attention to detail with the ability to multitask in a target-driven and fast-paced organization
  • Understanding of different Customer Service indicators linked to productivity and the ability to design new KPIs to ensure improvement
  • Excellent oral and written communication skills and the ability to effectively communicate with a diverse audience at every level of the organization, both in English and Spanish
  • Able to thrive in a fast-paced working environment: you can think on your feet while reacting to a wide range of issues, and maintain recurrent reports aiming to give visibility to different stakeholders of the recruitment, scheduling and productivity performance of the Customer Service team
What we offer
What we offer
  • Flexible career path with personalized internal training and an annual budget for external learning opportunities
  • Flexible schedule with flextime (7 - 9:30 a.m. start, 3:30 - 6 p.m. end)
  • Option of working full remote or from our Barcelona office
  • Free Friday afternoons with a 7-hour workday
  • 35-hour workweek in July and August
  • Competitive salary
  • Full-time permanent contract
  • Top-tier private health insurance (including dental and psychological services)
  • 25 days of vacation plus your birthday off
  • Flexible vacation options—no blackout days
  • Fulltime
Read More
Arrow Right