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Black Swans Exist is supporting a growing international medtech company in the search for a Multilingual Customer Service Specialist to join its Northern European customer service function. This is an opportunity to become part of a newly established and growing European organization with a strong commercial foundation, international ownership, and an ambitious plan for further development. The company combines the stability of an established business with the energy and influence of a scale-up environment. You will join a small, collaborative team and play an important role in delivering high-quality customer support across Germany, the Netherlands, and Scandinavia. The role is office-based in Hamburg and will be central to the company’s daily operations, customer experience, and commercial support activities.
Job Responsibility
Acting as a primary contact for customers, partners, users/patients, and field representatives across Northern Europe
Handling customer inquiries by phone and email in a professional, empathetic, and service-oriented manner
Supporting customers with routine and more complex questions related to products, orders, deliveries, repairs, claims, and service processes
Managing inbound orders from receipt to correct processing and release
Handling invoices, administrative documentation, and related coordination with internal stakeholders
Supporting returns, warranty matters, repairs, rental equipment, loss and damage claims, and other service-related processes
Providing first-line technical support after relevant training
Working closely with country sales managers and field-based colleagues to support customers and commercial activities
Maintaining and updating customer records, pricing information, warranty registrations, and relevant customer data
Supporting outbound activities, mailings, product updates, and renewal-related initiatives in collaboration with sales
Collecting customer feedback and ensuring relevant input is shared internally
Contributing to a strong, structured, and customer-focused customer service function
Supporting colleagues across Hamburg and Gothenburg as part of a small international team
Requirements
Fluency in German and English is required
Fluency in one or more additional Northern European languages is highly attractive, particularly Dutch, Danish, Swedish, or Norwegian
Previous experience from customer service, order handling, sales support, administration, or a similar customer-facing role
Strong verbal and written communication skills
Good general IT skills, including Microsoft Outlook, Word, Excel, browsers, and Windows-based systems
Experience with ERP and/or CRM systems is an advantage
Ability to work from the Hamburg area
Availability for standard office hours, with flexibility when business needs require it
Nice to have
Experience from medtech, healthcare, audiology, hearing care, or another regulated technical product environment
Experience supporting customers, patients/users, clinics, distributors, or field sales teams
Understanding of invoicing, bookkeeping, order processing, or finance-related administrative workflows
Experience with Business Central or similar ERP systems
Experience working across borders with international teams
What we offer
German benefits package including pension contribution, local transport contribution, JobRad/bike leasing support, and access to corporate benefit discounts
Possibility of occasional home office after onboarding and training