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Multilingual Customer Experience Consultant

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360 Resourcing Solutions

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Location:
United Kingdom , London

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

12.65 GBP / Hour
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Job Description:

The ZEAL Group 'Create a better world of lottery!'– One that’s thrilling, fun and packed with life- changing moments. They are regulated in multiple jurisdictions across the globe, with offices in London, Madrid and Hamburg. The Zeal Group is an exciting campaign which helps power the world of lotteries and brokers tickets for customers in Germany. Tipp24/Lotto24 – integral part of the Zeal Group - have partnered with Konecta to manage all their incoming customer service calls, emails and live chats.

Job Responsibility:

  • Answer the phone promptly and professionally
  • Respond to emails and live chat promptly and professionally
  • Work closely with the Team Leader to ensure client expectations are met
  • Present our clients in a professional manner at all times
  • Continually look for ways to improve performance
  • Be well organised, professional and reliable
  • Work flexibly between the hours of 8am and 8pm, Monday - Saturday
  • Demonstrate a willingness to learn and have fun at work

Requirements:

  • Excellent telephone manner
  • Excellent numeracy and literacy
  • Excellent customer service skills
  • Good analytical, decision making and problem solving abilities
  • Previous call centre/back office experience (desirable)
  • German & English speaking

Nice to have:

Previous call centre/back office experience

What we offer:
  • Bonus (OTE)
  • Opportunity for growth and development
  • Hybrid working model with 80% of activities carried from home
  • Fun team environment

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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