Multi-Unit General Manager

• Be a champion of your stores financial performance, finding ways to grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision
• Owning the development and growth of your teams, while also taking care of any performance related issues to support your Assistant General Managers in maintaining a world-class team
• Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty and goodwill
• Maintain operational excellence in the way of store environment, cleanliness and brand expectations, achieving company standard scores and above via our auditing platform
• Responsible for the timely recruitment of super star talent for backfills, additional staff needed for seasonal peak sales trends or for new store openings in hand with our people team
• All schedules and timecards completed according to state and local law
• Uphold the company standard NPS scores, celebrating the positives with your teams and immediately actioning on feedback to improve
• Own all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System
• Ensure all locations under your leadership meet quality audit standards
• Own celebrating positive customer feedback and investigating any and all negative comments to ensure we are listening and adjusting where necessary
• Own the underlying P&L of each individual store under your management. Constantly diagnose areas of improvement and come up with creative solutions to drive better performance while ensuring you are operating within labor budgets

• 3-4 years of experience managing and leading operations in high growth hospitality/consumer brands
• Experience in multi-unit or multi-department management
• Track record scaling and managing hospitality teams
• Track record managing inventory and supply chain ordering
• Highly effective interpersonal and communication skills
• Hands on and highly action-oriented
• Excellent organizational skills and ability to perform under pressure and time constraints
• Deep knowledge and interest in specialty coffee
• Full Time: 45 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)

Experience working in a unionized environment is a plus

• Bonus program
• 15 days of paid annual leave (on top of company-observed holidays and sick time)
• Three health plan options, with full coverage available for two employee-only tiers
• Commuter benefits
• Parental leave
• Bereavement leave
• Exclusive access to our coveted Regulars program – free coffee, matcha and more
• Regular social outings with the team
• Free Blank Street swag