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Multi-site Manager

United Kingdom, London · Job Posted January 05, 2026
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Job Description

The Multi-Site Manager is responsible for driving the highest possible performance possible across their site(s). They support and hold the Site Manager accountable in their daily running of site operation. We play to win - The role requires maximising customer satisfaction by delivering operational KPIs and maximising profitability by minimising costs (incl. optimising labour efficiencies). It also requires the upholding of industry leading compliance standards. The Multi-Site Manager is responsible for living and breathing our marketplace by creating a positive and cooperative working environment for all team members and fostering development to ensure career development.

Job Responsibility

  • Plan your work week most effectively between your respective sites (1-4) to ensure that you have the greatest possible impact on your team and the operation
  • Lead through your respective teams, working closely with the Site Manager(s) in your respective sites (1-4), to achieve all company objectives and goals
  • Lead in accordance with the Deliveroo values and ensure your team follows suit
  • Act as a People Manager for all our staff colleagues and support them throughout their organisational life cycle
  • Execute cost control and adherence to budgets
  • Forecasting yearly costs for your site as part of the financial planning process
  • Recruit and onboard Editions team members within your respective site
  • Develop, train and motivate all employees to achieve company targets (incl. Peakon)
  • Conduct performance evaluations, identify training needs, and provide coaching and feedback to improve staff skills and performance using tools such as PDPs & PIPs
  • Complete high quality schedules,ensuring appropriate staffing level for your respective sites adhering to company labour targets and working time directive requirements
  • Supervise accurate timekeeping and manage team holiday entitlements in the most effective way
  • Demonstrate operational excellence by meeting KPI targets across your respective sites constantly seeking to improve
  • Supervise compliance to company standard operating procedures (SOPs) through robust supervision, impactful coaching and inspirational leadership
  • Drive strong standards within your sites, adhering to merchandising and space management principles in addition to delivering a clean, tidy, organised site environment
  • Be responsible for ensuring compliance with all Health & Safety and Due Diligence measures in place for the operation
  • Oversee weekly compliance checks and audits across your site(s)
  • Carry out regular Health & Safety checks, including completion of requisite internal audits to monitor compliance to standards
  • Host and participate in relevant meetings
  • Identifying areas of improvement and working with your teams to address specific issues or concerns raised to improve the overall customer experience
  • Build strong relationships with your restaurant partners, using stakeholder management and leadership skills to drive performance, resolve issues and deliver results.(ie: partner level reporting)
  • Maintain good relations to uphold Deliveroo’s positive reputation with all external parties, e.g.neighbours, landlords, contractors
  • Liaise with your various counterparts across the business to improve overall operational performance
  • Participate and/or lead projects, initiatives and activities to improve the operating model and achieve company objectives

Requirements

  • Minimum of 3-4 years of management level food & beverage experience. Ideally in the restaurant industry
  • Be adaptable and embrace change as it presents itself
  • A good understanding and track record in managing and influencing the P&L and KPIs performance of your business
  • Capability and track record for project management
  • Possess a commercial acumen with an ability to identify opportunities to grow Order Volume & Gross Merchandise Value (GMV)
  • Great knowledge of food safety and health and safety compliance requirements
  • Previous experience in leading a team, including recruiting, training, and developing team members
  • Can demonstrate excellent communication skills, both verbally and written
  • Highly organised individual with exceptional attention to detail who has the ability to apply project management skills to tackle various challenges
  • Tech-savvy and comfortable working with numbers and using data to inform your decisions (Experience with G Suite, Looker or other data visualisation tools preferred)
  • ‘Can do, never give up’ attitude and the desire to grow and succeed with one of the world's fastest growing food-tech companies
  • Right to work in the relevant country
  • Willingness to travel between multiple locations in line with Deliveroo Travel Policy
  • Willingness to comply with Site Operations Ways of Working policy
  • Valid Driving Licence or in the process of obtaining a full licence.

What we offer

  • A competitive and comprehensive compensation and benefits package
  • Up to 5% matched pension contributions
  • Free Deliveroo Plus: free delivery and access to special offers
  • Team lunches from the best local restaurants
  • 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
  • One day of paid leave per year to volunteer with a registered charity
  • Funded single cover healthcare on our core plan, with the option to add family members at own cost
  • On-site gym (HQ), discounted external gym membership
  • Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
  • Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
  • Life assurance
  • Maternity, paternity and maternity and shared parental leave, eligible from day one of employment
  • Excellent kit to enable working from home and a parent-friendly working culture
  • Access to free mortgage advice
  • Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel
  • Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
  • Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons and in-office yoga sessions
  • Summer and end-of-year parties
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