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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Multi-Property Reservations Manager

Australia, Brisbane Employment contract · Job Posted June 01, 2026
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Job Description

Role Overview: At Marriott, we are committed to delivering exceptional guest experiences from the very first interaction. As the Multi Property Reservations Manager, you will lead the end-to-end reservations function, ensuring every booking reflects precision, care, and our commitment to hospitality excellence. Bringing together strong commercial acumen and a guest-first mindset, you will drive occupancy, optimise revenue, and help shape the guest journey before arrival. You will also play a key leadership role in developing your team, enhancing processes, and partnering closely with Revenue, Sales, and Operations to deliver strong business results.

Job Responsibility

  • Drive occupancy and revenue through effective yield management, forecasting, and inventory optimisation
  • Support the hotel’s revenue strategy by managing distribution channels and demand patterns
  • Monitor performance data and adjust strategies to maximise results
  • Deliver a seamless, responsive reservations experience that reflects Marriott’s service standards
  • Maximise conversion through personalised guest engagement and attention to detail
  • Ensure every guest interaction sets the tone for an exceptional stay
  • Analyse booking trends, market data, and performance metrics to inform decision-making
  • Provide clear reporting and insights to support business strategy
  • Translate data into actionable improvements in performance and guest satisfaction
  • Partner with Revenue, Sales, and Marketing teams to align pricing, promotions, and campaigns
  • Support cross-functional initiatives that drive overall hotel performance
  • Maintain strong communication to ensure alignment across departments
  • Lead, coach, and inspire the reservations team to deliver high performance
  • Foster a culture aligned with Marriott values, focusing on service excellence and continuous improvement
  • Provide ongoing feedback, development opportunities, and recognition to build team capability

Requirements

  • Minimum 2+ years’ experience in a hotel environment (Reservations, Front Office, or Duty Management)
  • Strong organizational and multitasking skills, with the ability to manage large volumes of bookings and ensure efficiency
  • Sound understanding of revenue management, forecasting, and inventory control
  • Experience with Opera Cloud or similar PMS, with strong MS Office capability
  • Exceptional communication and interpersonal skills, enabling effective collaboration with guests, team members, and other departments
  • Analytical mind set with a focus on optimizing room inventory, pricing strategies, and revenue opportunities
  • Proven leadership ability to train, mentor, and motivate a team to achieve departmental goals and deliver exceptional service
  • A genuine passion for hospitality, with a guest-first mindset
  • Full working rights in Australia without sponsorship

What we offer

  • The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognized training programs by Marriott International
  • Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
  • Discounts on food & beverage across all our hotels
  • Recognition programs to keep you motivated
  • Wellbeing & mindfulness programs to ensure you stay healthy
  • Employee Assistance Program
  • ‘Great places to work’ certified
  • Discretionary Bonus Plan
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