Multi-property Reservations Agent

• Handle all incoming calls into the hotel and redirect to each department as appropriate
• Analyse and update all guest requests that are tailored to their requirements
• Responsible for handling all hotel outlet reservations or guest orders
• Assist and coordinate guest bookings, engaging with them and exceeding their expectations
• Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings
• Liase with other departments to deliver service excellence with each customer experience
• Complete reservation administration tasks and offer general support to the team

• Strong communication skills written and verbal
• Relevant experience in a similar role
• OPERA PMS Experience is highly preferable
• Working rights in Australia
• Enthusiastic to escalate your career
• Self-motivated, driven and energized in a fast paced environment
• Armed with smart solutions and a can-do attitude

OPERA PMS Experience

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program with flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
• Employee Referral Incentives