Multi Property Manager Laundry Job at Marriott Bonvoy (Algiers)

Job Description

Responsible for hotel laundry daily operations and services. Position directs and works with employees to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints. Maintains a safe and clean work environment. Position strives to ensure guest and employee satisfaction while maximizing the department financial performance.

Job Responsibility

Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Supervising and managing employees
Managing all day-to-day operations
Understanding employee positions well enough to perform duties in employees' absence
Communicating the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department
Ensures consistent workflow to minimize peaks and valleys in production
Brings issues to the attention of the department manager and Human Resources as necessary
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards
Supervises daily Laundry shift operations and ensures compliance with all policies, standards and procedures
Ordering and managing necessary supplies
Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs
Orders cleaning supplies and uniforms within budget
Understands the impact of department’s operations on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals
Participates in the management of department’s controllable expenses to achieve or exceed budgeted goals
Works effectively with the Engineering department on Laundry equipment maintenance needs
Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results
Operates all department equipment as necessary and reports malfunctions
Develops, maintains and uses effective back-up plans for breakdowns
Evaluates and implements new techniques, supplies and equipment
Ensuring and maintaining the productivity level of employees
Utilizing interpersonal and communication skills to lead, influence, and encourage others
Advocates sound financial/business decision making
Demonstrates honesty/integrity
Leads by example
Encouraging and building mutual trust, respect, and cooperation among team members
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
Providing services that are above and beyond for customer satisfaction and retention
Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
Sets a positive example for guest relations
Empowers employees to provide excellent customer service
Ensuring employee success and event success recognitions are taking place in all shifts
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
Recruiting, interviewing, selecting, hiring, and promoting employees in the organization
Supervises staffing levels to ensure that operational needs and financial objectives are met
Effectively schedules employees to business demands and tracks employee time and attendance
Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns
Manages employee progressive discipline procedures
Manages the employee performance appraisal process
Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process
Celebrates successes and publicly recognizes the contributions of team members
Ensures employee recognition is taking place on all shifts.

Requirements

High school diploma or GED
2 years experience in the laundry, housekeeping, or related professional area.

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Multi Property Manager Laundry

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