Multi-Property IT Manager Job at Marriott Bonvoy (Miri)

Job Description

Leads and operates Information Technology (IT) discipline for properties and managed offices in scope. Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations. Provides support to operations leaders for owner relations and negotiations on IT matters. Once handed over from the direct manager, accountable for new opening/acquisition construction oversight, countdown, and live operation. Executes property internet support. Works with direct manager on vendor management and product development for the assigned market.

Job Responsibility

Leads and operates Information Technology (IT) discipline for properties and managed offices in scope
Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations
Provides support to operations leaders for owner relations and negotiations on IT matters
Accountable for new opening/acquisition construction oversight, countdown, and live operation
Executes property internet support
Works with direct manager on vendor management and product development for the assigned market
Maintains status documentation (goals, scorecard, LPA tracking, etc.) to verify accuracy
Strives to achieve balanced scorecard and goals by leveraging resources and concepts to achieve desired results
Monitors assigned company owned and managed offices to verify IT operations are running effectively
Meets with direct manager to provide updates on IT activities and business plans
Meets with business point of contact of each property at least once every two months to seek feedback and provide effective updates on IT activities and plans
Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners
Owns IT vendor relationship for properties in scope
Participates in the Talent Acquisition process according to company procedures
Verifies induction program for new associates or associates transferring to new role is effective
Trains associate(s) to provide backup coverage in the department to cover cluster leader’s function during vacation and sick leave
Performs LPA’s on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates
Verifies effective communication, training, and execution of all talent development programs and related initiatives
Develops a personal management style that is intended to bring positive results from Associates
Builds and maintains positive and effective relations with direct team members
Strives to remain informed on the most up to date knowledge regarding vendor activities
Notifies direct manager to put resources in place to verify owners have sufficient vendor choices in each market/city
Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation
Where assigned, documents technology pilot scope and objectives with business partners
Maintains IT inventory for the assigned properties/offices in cluster
Manages cluster IT Agreements for assigned properties
Verifies cluster associates are treated appropriately and in alignment with local operational practices
Verifies the execution and tracking of rollouts on a timely basis
Compiles, seeks approval, monitors, and strives to meet operating budgets
manages expenses using tracking and forecasting tools and engages with the accounting team closely
Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements
Monitors flow of issue management amongst continent support desk, vendors, and cluster organizations to verify effectiveness
Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community
Implements cluster IT policies and procedures as received by regional IT
Attends IT Education Calls
Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office
Completes other reasonable duties as requested by leadership

Requirements

Hotel or Hospitality Management education, awareness of global hospitality technology trends
Experience in assignments at international locations
Back of the house and guest facing operational and technical experience with hospitality management systems
Minimum 3 years in an Associate Supervisory role
OR Bachelor’s degree level or equivalent
Minimum 2 years project management experience
Proven negotiation skills

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Multi-Property IT Manager

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