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Multi-Property IT Assistant Manager

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Thailand

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

In this leadership position, the Associate holds Accountability for the properties in scope. Key focuses in this role are: Lead and operate the iT disciplines for the properties assigned and managed offices in scope. Manage a team of iT resources. Provide support to Cluster iT Director for Owner relations and negotiations on iT matters. Once handed over from the Cluster iT Director, accountable for new opening/acquisition construction oversight. Accountable for new opening/acquisition countdown and live operation. Management Property Internet Support. Support Cluster iT Director on vendor management. Responsible for day to day Hotel and Company Office iT operations as assigned. Act as Cluster iT Director in his/her absence.

Job Responsibility:

  • Lead and operate the iT disciplines for the properties assigned and managed offices in scope
  • Manage a team of iT resources
  • Provide support to Cluster iT Director for Owner relations and negotiations on iT matters
  • Once handed over from the Cluster iT Director, accountable for new opening/acquisition construction oversight
  • Accountable for new opening/acquisition countdown and live operation
  • Management Property Internet Support
  • Support Cluster iT Director on vendor management
  • Responsible for day to day Hotel and Company Office iT operations as assigned
  • Act as Cluster iT Director in his/her absence
  • Work with Cluster iT Director on certifying new products as required
  • Facilitate technology pilots are managed effectively
  • Foster positive relationships with all stakeholders
  • Ensure Vendor relationships are highly collaborative and contracts/service levels are appropriate
  • Accomplish Associate related initiatives
  • Meet Engagement Score targets
  • Be seen as an effective individual contributor and team player
  • Be seen to demonstrate leadership competence through effective and considerate delegation
  • As appropriate, grow existing iT Clusters
  • Make recommendations to Cluster iT Director regarding the long term Organization structure
  • Ensure vacation planning is effective for all direct reports
  • Ensure the accomplishment of iT Induction for new Property Leadership team members, business council and cluster operation leaders
  • Mentor 2 high potential Associates on an ongoing basis
  • Readily critique own behavior to acknowledge mistakes and improve future leadership performance
  • Act independently to improve and increase skills and knowledge
  • Activate iT escalation on a timely and effective basis, follow up and close out
  • Facilitate iT CAPEX preparation for properties according to the schedule
  • Take a lead role in any major finding remediation efforts
  • Meet Marriott’s Security Standards and PCI requirements in the properties

Requirements:

  • Ability to travel locally within cluster properties on a frequent basis and internationally on occasion
  • Excellent oral/written communication and presentation skills, with emphasis on business oriented material
  • Solid knowledge of Server and Active Directory Architecture and Security implementation
  • Windows Server Operating System and Active Directory
  • Desktop Operating Systems and Desktop Management (GPO)
  • Outlook email
  • Approved mobile devices
  • Current field technology architecture and future strategy
  • A&C principles and related iT design standards
  • Hotel and Regional/Area operations
  • iT organization and resources available
  • LAN Networks
  • iT Vendor contracts including Property Internet
  • Operational and technical experience with Hospitality Management Systems both back of the house and guest facing
  • The different brands/management groups our Company manages and the different relationship of a Franchise Hotel
  • Understanding of all of the Company’s technical standards and MIPs
  • Basic knowledge of Accounting rules and financial reporting
  • Windows Scripting
  • Excel, Database and web reporting tools
  • Minimum 2 years project management experience
  • Minimum 3 years in an Associate Supervisory role
  • Minimum 2 years experience of working with people of diversified cultures and values in the Asia Pacific Continent
  • Proven negotiation skills
  • 24X7 availability
  • Capable of managing multiple assignments simultaneously
  • Team player attributes and encourages teamwork
  • Demonstrated ability to lead multi-discipline teams, resources as well as complex business projects
  • Competent written and spoken English skills
  • Proven leadership skills
  • Past Project Management and Organization skills

Nice to have:

  • Hotel or Hospitality Management education or Bachelor’s degree level or equivalent
  • Awareness of global hospitality technology trends
  • Back of the house and guest facing operational and technical experience with hospitality management systems

Additional Information:

Job Posted:
March 22, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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