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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Multi-Property General Manager

Thailand, Bangkok · Job Posted May 29, 2026
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Job Description

The Multi‑Property General Manager oversees operations across three properties and is based at Courtyard by Marriott Bangkok Sukhumvit 20. Courtyard by Marriott Bangkok Sukhumvit 20 (156 keys) and Courtyard by Marriott Bangkok Sukhumvit 20 North (79 keys) are two distinct but immediately adjacent hotels operating in close coordination. Located in Sukhumvit Soi 20, the Courtyard properties offer contemporary guest rooms, all‑day dining venues, meeting facilities, a rooftop swimming pool, and fitness centre, serving a mix of business and leisure guests. Madi Paidi Bangkok, Autograph Collection (56 keys) is a boutique hotel located approximately 1.5 km away in the Thonglor area. The property features signature dining and rooftop leisure facilities. It is set within a neighbourhood known for dining, entertainment, and lifestyle offerings. Madi Paidi Bangkok, Autograph Collection is within approximately a 5‑minute walk (around 350 metres) of Thong Lo BTS station, while Courtyard by Marriott Bangkok Sukhumvit 20 and Courtyard by Marriott Bangkok Sukhumvit 20 North are located near Asok and Phrom Phong BTS stations, with convenient access to MRT Sukhumvit.

Job Responsibility

  • Functions as the primary strategic business leader of a full-service property
  • responsible for the leadership and management of a designated cluster of properties
  • responsible for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment
  • leads the leadership teams in the development and implementation of property-wide strategies
  • ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations
  • builds relationships with key customers through personal involvement in the sales process
  • ensures sales engines are leveraged and initiates independent and proactive sales activities
  • serves as the principal interface with property ownership and establishes relationship as a business partnership
  • builds owner loyalty through proactive communication
  • responsible for the overall performance of a designated cluster of managed properties and oversees all activities associated with the pre-opening processes for new build units
  • responsible for sales and revenue generation for all units within the cluster
  • sets goals and expectations for direct reports using the performance review process
  • identifies leadership management on the property
  • inspires and motivates team to achieve operational excellence
  • creates a synergistic leadership team and business environment
  • develops deployment strategies to market property
  • supports the sales strategy by encouraging leadership team to develop effective revenue management strategies
  • ensures focus is on proactive selling as well as reactive selling
  • reviews the STAR report, competitive shopping reports and using other resources
  • assists with building and maintaining the owner relationship as a business partnership
  • manages an effective balance between the owner's interests and the company’s interests
  • understands the owners' perspective and ROI expectations
  • identifies key drivers of business success and keeping the team focused
  • reviews sales goals and strategies
  • champions change in order to insure property is profitable
  • supports the property General Manager(s) in executing the sales and revenue management activities
  • ensures above property sales and revenue engines are leveraged to drive RevPAR improvement
  • oversees the alignment of revenue strategies amongst the area properties
  • ensures capital expenditure funds are being used
  • holds staff accountable for successful performance
  • utilizes an open door policy
  • communicates a clear and consistent message regarding property goals
  • fosters employee commitment to providing excellent service
  • conducts annual performance appraisals with direct reports
  • hires executive committee team members
  • creates appropriate development plans

Requirements

  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
  • 8 years’ experience in the management operations, sales and marketing, or related professional area
  • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
  • 6 years’ experience in the management operations, sales and marketing, or related professional area
  • previous work experience as a General Manager in South East Asia or Thailand, preferably with multi‑property leadership experience
  • proven experience leading hotel operations
  • demonstrated strong sales & marketing leadership
  • food & beverage flair
  • strong financial acumen
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