Multi-Property Director Of Quality

• Champion the Total Quality Management (TQM) philosophy across departments
• Coach managers and team members on adopting TQM leadership styles
• Lead and facilitate process improvement teams using systematic methods
• Assist with regional or company-wide implementation of best practices
• Communicate clear and consistent departmental goals to drive desired results
• Champion change initiatives and ensure brand and regional business strategies are implemented
• Partner with General Managers and department heads to align quality goals
• Act as a liaison with above-property teams to provide feedback and identify continuous improvement opportunities
• Promote operational excellence as a cultural philosophy
• Support renovation compliance and monitor its impact on guest satisfaction and accountability status
• Conduct regular and random audits to ensure compliance with company and brand standards
• Direct property-level quality efforts to address critical customer requirements
• Monitor and analyze guest feedback via guestVoice, social media, and surveys
• Facilitate creative solutions to improve guest satisfaction results
• Train managers and team members on problem-solving, strategic planning, and process improvement
• Shadow and engage with all hotel departments to understand operations and identify quality gaps
• Establish a daily/weekly/monthly/quarterly cadence for quality tasks

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
• 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
• 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
• experience in a premium hotel and luxury hotel environment
• multi-property / complex experience is an advantage

multi-property / complex experience

• Access to training and development opportunities
• Equal opportunity work environment
• Promotion and participation in Thrive Share programs
• Recognition programs
• Holistic well-being focus
• Career growth opportunities