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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Multi Property - Director of Event

Thailand, Phuket · Job Posted May 16, 2026
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Job Description

Manages all event service, banquet and event technology operations and staff on a daily basis. Core area of responsibility is the event operation team, including the Senior Banquet Managers, Banquet Managers, Senior Event Service Managers, Event Service Managers, Event Technology and Operations Managers. Position ensures the highest level of service throughout the event phase. Maximizes revenue opportunities by up-selling during the event phase and maximizes profit by effectively managing costs. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the Event Operations Department.

Job Responsibility

  • Manages all event service, banquet and event technology operations and staff on a daily basis
  • Manages the event operation team, including the Senior Banquet Managers, Banquet Managers, Senior Event Service Managers, Event Service Managers, Event Technology and Operations Managers
  • Ensures the highest level of service throughout the event phase
  • Maximizes revenue opportunities by up-selling during the event phase and maximizes profit by effectively managing costs
  • Achieves guest and employee satisfaction and manages the financial performance of the Event Operations Department
  • Works with the management team to develop and implement the business plan and long term strategies for event operations
  • Establishes and monitors measurable goals for the department
  • Champions all standards, policies and procedures in the Event Operations departments
  • Oversees the execution of event logistics for all events
  • Oversees the administrative processes associated with the event phase of a function and the associated transitions between all event phases
  • Ensures function space and corresponding heart of the house areas are cleaned and maintained
  • Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines
  • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures
  • Participates in MVP audits and level certification for all technicians
  • Ensures employees maintain required certification
  • Assists with implementation and execution of all event related corporate initiatives and promotions
  • Ensures department is working within budget and adjusts expenditures according to revenues
  • Maintains awareness of current trends in event management and integrates into the operation
  • Reviews effectiveness of event operations annually and makes appropriate adjustments
  • Consults with customers to determine objectives and requirements for events
  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
  • Maintains customer satisfaction to insure retention and growth of business
  • Leads execution of activities in Event Operations to support the Event Management strategy
  • Leads event management/operations meetings
  • Coordinates the Event Operations members of Event Delivery teams
  • Works with culinary team to ensure compliance to food handling and sanitation standards
  • Works with Human Resources to ensure compliance with all applicable laws and regulations
  • Ensures regular, ongoing communication in all areas of event operations
  • Communicates effectively with property departments outside of Event Operations
  • Maintains a strong working relationship with guests/clients, vendors and competitors
  • Reviews staffing levels to ensure guest service and operational needs are met
  • Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts
  • Attends pre-event meetings to understand group needs, set appropriate expectations and gather critical information
  • Ensures disciplinary procedures and documentation are completed according to SOPs and LSOPs.

Requirements

  • High school diploma or GED
  • 4 years experience in the event management, food and beverage, sales and marketing, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.
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