Multi-Cloud Service Provider Operations & Administration Specialist Job at NTT DATA (Guadalajara)

Job Description

The Multi-Cloud Service Provider Operations & Administration Specialist will manage cloud service delivery across Microsoft CSP, AWS, and GCP. This role requires strong project management skills, financial administration expertise, and effective communication with stakeholders. A bachelor's degree in a business-related field and 5+ years of relevant experience are essential. Preferred certifications include PMP, ITIL, and cloud-specific credentials.

Job Responsibility

Maintaining strong relationships with customers and ensuring alignment with their cloud needs across Microsoft CSP, AWS managed accounts, and GCP reseller agreements
Identifying customer requirements and overseeing service delivery within the business context, including multi-cloud environments
Managing finances, budgets, and tracking contract deliverables to ensure compliance and profitability
Driving cost optimization strategies without compromising customer satisfaction
Assessing customer feedback and leveraging creativity to establish, improve, and refine services
Building partnerships and collaborating with cross-functional teams and account leaders to define service delivery criteria and resolve issues
Providing status reports, dashboards, and updates to client stakeholders
mitigating risks and accelerating issue resolution
Overseeing P&L control, complex negotiations, scope management, risk logs, deviations, and mitigation strategies
Coordinating multiple projects through effective communication, data collection, and analysis
may act as Project Manager for concurrent initiatives
Applying outstanding analytical, problem-solving, negotiation, and organizational skills to achieve objectives with urgency
Relating business knowledge to complex multi-cloud challenges and driving actionable solutions
Managing ambiguity and delivering results while presenting information concisely for executive review and approval
Handling financial operations related to cost recovery and intercompany transactions across regions
Overseeing billing account alignment, credit applications, and invoice dispute resolution to ensure compliance and prevent financial exposure
Supporting user management processes, including account setup and access governance across multiple cloud platforms

Requirements

A bachelor's degree in a business-related field
Bilingual - Fluent in English and Spanish
Experience in financial administration, cost recovery, and intercompany billing processes
Strong understanding of Cloud Hyperscaler’s partner agreements
Proficiency in project management methodologies and demonstrated ability to create and maintain project plans, budgets, and timelines
Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously
Good understanding of infrastructure components such as networking, servers, storage, and virtualization
Familiarity with Cloud computing platforms (e.g. AWS, Azure, GCP) and related services
Proven track record of identifying and resolving issues that arise during project execution
Ability to think critically and develop creative solutions to overcome challenges and obstacles
Experience mitigating project risks and ensuring project deliverables are completed on time and within budget
Excellent verbal and written communications skills, with the ability to effectively communicate technical information to non-technical stakeholders
Proven consensus-building skills in a remote role
Leadership skills with the ability to motivate and lead cross-functional teams
Experience collaborating with stakeholders at all levels of the organization to gather requirements and drive project success
Strong analytical and negotiation skills
Self-starter, energetic, flexible, innovative, and willing to get things done
Willingness to stay updated on industry trends, emerging technologies, and best practices
Ability to adapt to changing project requirements and priorities in a fast-paced environment

Nice to have

5+ years relevant experience
Deep domain experience with 3+ years of work experience in Services, cloud computing, or technical project delivery
Enterprise work experience dealing with highly complex situations is strongly preferred
Experience managing technical and executive-level relationships (IT Director, VP, and C-level)
PMP, ITIL, Agile, Azure, AWS and GCP certifications preferred

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Multi-Cloud Service Provider Operations & Administration Specialist

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