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Multi-Cloud Service Provider Operations & Administration Specialist

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NTT DATA

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Location:
Mexico , Guadalajara

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Multi-Cloud Service Provider Operations & Administration Specialist will manage cloud service delivery across Microsoft CSP, AWS, and GCP. This role requires strong project management skills, financial administration expertise, and effective communication with stakeholders. A bachelor's degree in a business-related field and 5+ years of relevant experience are essential. Preferred certifications include PMP, ITIL, and cloud-specific credentials.

Job Responsibility:

  • Maintaining strong relationships with customers and ensuring alignment with their cloud needs across Microsoft CSP, AWS managed accounts, and GCP reseller agreements
  • Identifying customer requirements and overseeing service delivery within the business context, including multi-cloud environments
  • Managing finances, budgets, and tracking contract deliverables to ensure compliance and profitability
  • Driving cost optimization strategies without compromising customer satisfaction
  • Assessing customer feedback and leveraging creativity to establish, improve, and refine services
  • Building partnerships and collaborating with cross-functional teams and account leaders to define service delivery criteria and resolve issues
  • Providing status reports, dashboards, and updates to client stakeholders
  • mitigating risks and accelerating issue resolution
  • Overseeing P&L control, complex negotiations, scope management, risk logs, deviations, and mitigation strategies
  • Coordinating multiple projects through effective communication, data collection, and analysis
  • may act as Project Manager for concurrent initiatives
  • Applying outstanding analytical, problem-solving, negotiation, and organizational skills to achieve objectives with urgency
  • Relating business knowledge to complex multi-cloud challenges and driving actionable solutions
  • Managing ambiguity and delivering results while presenting information concisely for executive review and approval
  • Handling financial operations related to cost recovery and intercompany transactions across regions
  • Overseeing billing account alignment, credit applications, and invoice dispute resolution to ensure compliance and prevent financial exposure
  • Supporting user management processes, including account setup and access governance across multiple cloud platforms

Requirements:

  • A bachelor's degree in a business-related field
  • Bilingual - Fluent in English and Spanish
  • Experience in financial administration, cost recovery, and intercompany billing processes
  • Strong understanding of Cloud Hyperscaler’s partner agreements
  • Proficiency in project management methodologies and demonstrated ability to create and maintain project plans, budgets, and timelines
  • Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously
  • Good understanding of infrastructure components such as networking, servers, storage, and virtualization
  • Familiarity with Cloud computing platforms (e.g. AWS, Azure, GCP) and related services
  • Proven track record of identifying and resolving issues that arise during project execution
  • Ability to think critically and develop creative solutions to overcome challenges and obstacles
  • Experience mitigating project risks and ensuring project deliverables are completed on time and within budget
  • Excellent verbal and written communications skills, with the ability to effectively communicate technical information to non-technical stakeholders
  • Proven consensus-building skills in a remote role
  • Leadership skills with the ability to motivate and lead cross-functional teams
  • Experience collaborating with stakeholders at all levels of the organization to gather requirements and drive project success
  • Strong analytical and negotiation skills
  • Self-starter, energetic, flexible, innovative, and willing to get things done
  • Willingness to stay updated on industry trends, emerging technologies, and best practices
  • Ability to adapt to changing project requirements and priorities in a fast-paced environment

Nice to have:

  • 5+ years relevant experience
  • Deep domain experience with 3+ years of work experience in Services, cloud computing, or technical project delivery
  • Enterprise work experience dealing with highly complex situations is strongly preferred
  • Experience managing technical and executive-level relationships (IT Director, VP, and C-level)
  • PMP, ITIL, Agile, Azure, AWS and GCP certifications preferred

Additional Information:

Job Posted:
January 24, 2026

Employment Type:
Fulltime
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