Mulesoft Support Job at NTT DATA (Delhi)

MuleSoft Support Lead

Responsible for L2 & L3 support of MuleSoft APIs and integrations, including bug...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

MuleSoft Anypoint Platform
DataWeave, APIs (REST/SOAP)
Debugging and production support (L2/L3)
CI/CD, Git, monitoring tools

Job Responsibility

Provide L2 & L3 support for MuleSoft applications and APIs
Handle production incidents, defects, and service issues
Perform code-level troubleshooting in Mule flows and DataWeave
Fix bugs, integration errors, and performance issues
Implement minor enhancements and change requests
Support deployments, hotfixes, and releases
Monitor systems and ensure performance and availability
Conduct root cause analysis (RCA) and prevent recurring issues
Manage tickets via ServiceNow/JIRA and meet SLAs
Coordinate with teams and stakeholders

Fulltime

Mulesoft Support Engineer

We are seeking a MuleSoft Application Support Engineer – L3 with 4–8 years of ex...

Location

India , Delhi

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

4–8 years of IT experience with strong MuleSoft L3 support and development expertise
Deep hands-on experience with Mule 4 and DataWeave 2.x
Strong experience with MuleSoft Intelligent Document Processing (IDP)
Expertise in REST/SOAP APIs and integration patterns
Experience with performance tuning, log analysis, and troubleshooting production issues
Good understanding of Linux/Unix, networking, and JVM concepts
Strong understanding of ITIL processes
Excellent analytical, problem-solving, and communication skills
Ability to handle P1/P2 incidents in high-pressure environments
Ability to mentor junior engineers

Job Responsibility

Act as the L3 escalation point for complex MuleSoft production issues
Perform deep root cause analysis and implement permanent fixes
Troubleshoot complex issues related to: Mule flows and orchestration, DataWeave transformations, API performance and scalability, JVM, memory, and threading issues
Guide and mentor L1/L2 teams during critical incidents
Perform code-level fixes and enhancements in MuleSoft applications
Design and develop: Mule 4 flows and subflows, DataWeave scripts, Error handling and retry mechanisms
Support enhancement requests, change requirements, and continuous improvements
Participate in design reviews and impact analysis
Provide advanced support and enhancement for MuleSoft Intelligent Document Processing (IDP) solutions
Troubleshoot and resolve complex IDP issues such as: OCR accuracy problems, Classification and extraction model failures, Performance and scalability challenges

Fulltime

MuleSoft Support Engineer (L2 / L3)

We are currently seeking a MuleSoft Support Engineer (L2 / L3) to join our team ...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong hands-on experience with MuleSoft Anypoint Platform
Expertise in Mule 4 and integration patterns
Experience in L2/L3 production support environments
Strong knowledge of DataWeave and debugging techniques
Understanding of REST, SOAP, messaging systems (JMS, Kafka, etc.)
Experience with CloudHub and/or Runtime Fabric
Familiarity with API Manager, Exchange, and API governance
Knowledge of monitoring and logging tools (Splunk, ELK, etc.)
Experience with enterprise integrations (Salesforce, SAP, ERP, etc.)
Understanding of ITIL processes (Incident, Problem, Change Management)

Job Responsibility

Provide L2 and L3 support for MuleSoft platform and integrations
Act as escalation point for critical and complex production issues
Ensure SLA adherence, incident resolution, and system stability
Monitor APIs, integrations, and runtimes (CloudHub / Runtime Fabric)
Perform root cause analysis (RCA) and implement preventive solutions
Own problem management and recurring issue resolution
Guide and support L1 teams where applicable
Monitor integrations using Anypoint Monitoring, Splunk, or similar tools
Identify and resolve failures in APIs, batch jobs, and message queues
Analyze logs and alerts to proactively detect issues

Fulltime

Mulesoft Application Support Engineer

We are hiring a MuleSoft Application / Production Support Analyst (L1/L2) with 2...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

2–5 years of IT experience with hands-on exposure to MuleSoft application support and basic development activities
Good understanding of Mule 4, DataWeave 2.x, REST/SOAP APIs, and integration concepts
Experience in monitoring and supporting scheduler-based or batch-driven integrations
Strong troubleshooting skills, including log analysis, job failure handling, alert monitoring, and incident triage
Basic understanding of Linux/Unix commands, scheduling concepts such as cron/batch jobs, and JVM fundamentals
Experience working with CloudHub logs, Runtime Manager, alerts, and application monitoring
Familiarity with incident, service request, and problem management processes
ITIL knowledge is preferred
Good analytical, communication, and coordination skills
Ability to work in production support environments and handle priority incidents within defined SLAs

Job Responsibility

Provide L1/L2 production support for MuleSoft applications, with a focus on scheduler-based and batch integrations
Monitor MuleSoft applications, scheduled jobs, APIs, and integration flows to ensure timely and successful execution
Perform initial triage, troubleshooting, and resolution of incidents related to Mule 4 flows, scheduled jobs, APIs, connectivity, and DataWeave transformations
Analyze logs, error messages, job failures, and alerts to identify issues and provide appropriate resolution or escalation
Handle basic configuration changes, minor fixes, re-runs, and recovery activities as per defined runbooks and support procedures
Ensure scheduled jobs are monitored closely, including dependency checks, failure identification, restart/re-run coordination, and status reporting
Monitor application health, job execution status, CloudHub logs, alerts, and dashboards to proactively identify potential issues
Support deployments on CloudHub by performing validation, monitoring post-deployment activities, and reporting issues
Troubleshoot API integration and connectivity issues across internal and external systems, escalating complex issues to L3/development teams when required
Collaborate with L3 support, infrastructure, development, and business teams during incident resolution, releases, and batch monitoring

Fulltime

Mulesoft Production Support

We are currently seeking a Mulesoft Production Support to join our team in Banga...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3–8 years of IT experience with hands-on expertise in MuleSoft support and development
Strong experience in Mule 4, DataWeave 2.x, REST/SOAP APIs, and integration patterns
Experience in supporting scheduler-based or batch-driven integrations
Strong troubleshooting skills with log analysis, job failure handling, and performance tuning
Understanding of Linux/Unix, scheduling concepts (cron/batch jobs), and JVM fundamentals
Familiarity with incident/problem management processes (ITIL preferred)
Strong analytical, communication, and coordination skills
Ability to work in production support environments and handle critical incidents

Job Responsibility

Provide L2/L3 production support for MuleSoft applications, with a focus on scheduler-based and batch integrations
Monitor, troubleshoot, and resolve incidents related to Mule 4 flows, scheduled jobs, APIs, and DataWeave transformations
Perform root cause analysis (RCA) for job failures, performance issues, and integration breakdowns
implement fixes and preventive measures
Handle code-level fixes, minor enhancements, and configuration updates in MuleSoft applications
Ensure timely execution of scheduled jobs, including dependency handling and recovery/re-run strategies
Monitor application health, logs, and job executions
proactively identify and address performance bottlenecks (memory, JVM, threading, scheduling delays)
Support deployments on CloudHub
Manage and troubleshoot API integrations and connectivity issues across internal and external systems

Fulltime

Mulesoft Application Support Engineer

We are looking for a MuleSoft Application Support Engineer (L1/L2) with 4–8 year...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

4–8 years of IT experience with MuleSoft application support
Hands-on experience with MuleSoft Anypoint Platform
Knowledge of Mule 4, DataWeave, REST/SOAP APIs
Experience supporting MuleSoft Intelligent Document Processing (IDP)
Experience with log analysis and monitoring tools
Basic knowledge of CI/CD pipelines and deployment processes
Working knowledge of Linux/Unix environments
Good understanding of ITIL processes
Strong troubleshooting and analytical skills
Effective communication and coordination skills

Job Responsibility

Provide L1 and L2 production support for MuleSoft APIs and integrations
Monitor applications using Anypoint Monitoring, Splunk, AppDynamics, or similar tools
Handle incident, service request, and problem tickets in line with ITIL processes
Perform initial triage, log analysis, and issue resolution within defined SLAs
Escalate complex or unresolved issues to L3 teams with detailed analysis and supporting artifacts
Support MuleSoft applications built on Anypoint Platform
Troubleshoot issues related to: Mule flows, API failures, DataWeave transformations, Connectivity issues (HTTP, JMS, MQ, SFTP, DB)
Provide production support for MuleSoft Intelligent Document Processing (IDP) solutions
Handle IDP-related issues such as: Document ingestion and processing failures, OCR and extraction errors, Integration issues between IDP and MuleSoft APIs
Perform application restarts, configuration changes, and support deployments on CloudHub / Runtime Fabric / On-Prem environments

Fulltime

Mulesoft Application Support Engineer

The MuleSoft Application Support Engineer will provide L1 and L2 support for Mul...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

4–8 years of IT experience with MuleSoft application support
Hands-on experience with MuleSoft Anypoint Platform
Knowledge of Mule 4, DataWeave, REST/SOAP APIs
Experience supporting MuleSoft Intelligent Document Processing (IDP)
Experience with log analysis and monitoring tools
Basic knowledge of CI/CD pipelines and deployment processes
Working knowledge of Linux/Unix environments
Good understanding of ITIL processes
Strong troubleshooting and analytical skills
Effective communication and coordination skills

Job Responsibility

Provide L1 and L2 production support for MuleSoft APIs and integrations
Monitor applications using Anypoint Monitoring, Splunk, AppDynamics, or similar tools
Handle incident, service request, and problem tickets in line with ITIL processes
Perform initial triage, log analysis, and issue resolution within defined SLAs
Escalate complex or unresolved issues to L3 teams with detailed analysis and supporting artifacts
Support MuleSoft applications built on Anypoint Platform
Troubleshoot issues related to Mule flows, API failures, DataWeave transformations, Connectivity issues (HTTP, JMS, MQ, SFTP, DB)
Provide production support for MuleSoft Intelligent Document Processing (IDP) solutions
Handle IDP-related issues such as Document ingestion and processing failures, OCR and extraction errors, Integration issues between IDP and MuleSoft APIs
Perform application restarts, configuration changes, and support deployments on CloudHub / Runtime Fabric / On-Prem environments

Fulltime

Mulesoft Application Support Engineer

The MuleSoft Application Support Engineer will be responsible for providing L1 a...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

4–8 years of IT experience with MuleSoft application support
Hands-on experience with MuleSoft Anypoint Platform
Knowledge of Mule 4, DataWeave, REST/SOAP APIs
Experience supporting MuleSoft Intelligent Document Processing (IDP)
Experience with log analysis and monitoring tools
Basic knowledge of CI/CD pipelines and deployment processes
Working knowledge of Linux/Unix environments
Good understanding of ITIL processes
Strong troubleshooting and analytical skills
Effective communication and coordination skills

Job Responsibility

Provide L1 and L2 production support for MuleSoft APIs and integrations
Monitor applications using Anypoint Monitoring, Splunk, AppDynamics, or similar tools
Handle incident, service request, and problem tickets in line with ITIL processes
Perform initial triage, log analysis, and issue resolution within defined SLAs
Escalate complex or unresolved issues to L3 teams with detailed analysis and supporting artifacts
Support MuleSoft applications built on Anypoint Platform
Troubleshoot issues related to: Mule flows, API failures, DataWeave transformations, Connectivity issues (HTTP, JMS, MQ, SFTP, DB)
Provide production support for MuleSoft Intelligent Document Processing (IDP) solutions
Handle IDP-related issues such as: Document ingestion and processing failures, OCR and extraction errors, Integration issues between IDP and MuleSoft APIs
Perform application restarts, configuration changes, and support deployments on CloudHub / Runtime Fabric / On-Prem environments

Fulltime

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Mulesoft Support

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