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MuleSoft Support Engineer (L2 / L3)

India, Bangalore Employment contract · Job Posted June 09, 2026
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Job Description

We are currently seeking a MuleSoft Support Engineer (L2 / L3) to join our team in Bangalore, Karnataka, India. Job Summary: Looking for a MuleSoft Support Engineer (L2/L3) to manage, support, and optimize MuleSoft integrations in a complex enterprise environment. This role involves end-to-end support ownership, handling both L2 and L3 responsibilities, acting as an escalation point, and ensuring platform stability, performance, and continuous improvement. The ideal candidate will combine strong integration knowledge with deep MuleSoft technical expertise, troubleshooting skills, and stakeholder management capabilities.

Job Responsibility

  • Provide L2 and L3 support for MuleSoft platform and integrations
  • Act as escalation point for critical and complex production issues
  • Ensure SLA adherence, incident resolution, and system stability
  • Monitor APIs, integrations, and runtimes (CloudHub / Runtime Fabric)
  • Perform root cause analysis (RCA) and implement preventive solutions
  • Own problem management and recurring issue resolution
  • Guide and support L1 teams where applicable
  • Monitor integrations using Anypoint Monitoring, Splunk, or similar tools
  • Identify and resolve failures in APIs, batch jobs, and message queues
  • Analyze logs and alerts to proactively detect issues
  • Restart services, manage queues, and handle runtime failures
  • Participate in major incident management and bridge calls
  • Troubleshoot complex MuleSoft issues
  • Analyze logs, thread dumps, and heap dumps
  • Debug Mule applications and runtime behavior
  • Work closely with development teams for code-level fixes
  • Support API-led architecture (System, Process, Experience APIs)
  • Manage APIs using API Manager and Exchange
  • Support integrations with systems like Salesforce, SAP, ERP, databases, etc.
  • Handle batch processing and large data volumes
  • Ensure API security policies (OAuth, JWT, rate limiting) are enforced
  • Optimize integrations for performance and scalability
  • Improve DataWeave scripts and API response times
  • Implement robust error handling, retries, and resilience patterns
  • Enhance observability, logging, and alerting mechanisms
  • Support deployment activities and post-release validation
  • Work with CI/CD pipelines (Jenkins, Azure DevOps, etc.)
  • Manage environment configurations and properties
  • Support rollback and hotfix deployments
  • Follow and enforce MuleSoft integration standards and best practices
  • Review and validate configuration and deployment changes
  • Ensure adherence to API-led connectivity principles
  • Maintain documentation, SOPs, and operational runbooks
  • Identify opportunities for automation and platform improvements
  • Act as a technical point of contact for integration-related issues
  • Collaborate with architects, developers, QA, and DevOps teams
  • Support UAT, go-live, and post-release stabilization
  • Communicate effectively with business stakeholders during incidents

Requirements

  • Strong hands-on experience with MuleSoft Anypoint Platform
  • Expertise in Mule 4 and integration patterns
  • Experience in L2/L3 production support environments
  • Strong knowledge of DataWeave and debugging techniques
  • Understanding of REST, SOAP, messaging systems (JMS, Kafka, etc.)
  • Experience with CloudHub and/or Runtime Fabric
  • Familiarity with API Manager, Exchange, and API governance
  • Knowledge of monitoring and logging tools (Splunk, ELK, etc.)
  • Experience with enterprise integrations (Salesforce, SAP, ERP, etc.)
  • Understanding of ITIL processes (Incident, Problem, Change Management)
  • MuleSoft Certified Developer – Level 1 (required)
  • MuleSoft Certified Platform Architect (preferred)
  • Strong analytical and problem-solving skills
  • Ability to handle high-priority production incidents
  • Good communication and stakeholder management
  • Mentoring and knowledge-sharing mindset
  • Proactive and continuous improvement approach

Nice to have

  • Experience with event-driven architecture
  • Exposure to microservices architecture
  • Knowledge of CI/CD and DevOps practices
  • Experience with Docker / Kubernetes
  • Familiarity with security best practices in integrations
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