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Mulesoft Production Support

India, Bangalore Employment contract · Job Posted May 29, 2026
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Job Description

We are currently seeking a Mulesoft Production Support to join our team in Bangalore, Karnātaka (IN-KA), India (IN). We are hiring a MuleSoft Application / Production Support Analyst (L2/L3) with 3–8 years of experience to support and enhance MuleSoft-based integration platforms. The role focuses on supporting scheduler-driven integrations, ensuring reliable execution of batch processes, resolving production issues, and maintaining overall platform stability and performance.

Job Responsibility

  • Provide L2/L3 production support for MuleSoft applications, with a focus on scheduler-based and batch integrations
  • Monitor, troubleshoot, and resolve incidents related to Mule 4 flows, scheduled jobs, APIs, and DataWeave transformations
  • Perform root cause analysis (RCA) for job failures, performance issues, and integration breakdowns
  • implement fixes and preventive measures
  • Handle code-level fixes, minor enhancements, and configuration updates in MuleSoft applications
  • Ensure timely execution of scheduled jobs, including dependency handling and recovery/re-run strategies
  • Monitor application health, logs, and job executions
  • proactively identify and address performance bottlenecks (memory, JVM, threading, scheduling delays)
  • Support deployments on CloudHub
  • Manage and troubleshoot API integrations and connectivity issues across internal and external systems
  • Collaborate with L1 support, infrastructure, and development teams during incident resolution and releases
  • Maintain runbooks, job schedules, recovery procedures, and technical documentation
  • Participate in release support, batch window monitoring, and on-call rotations for critical job cycles

Requirements

  • 3–8 years of IT experience with hands-on expertise in MuleSoft support and development
  • Strong experience in Mule 4, DataWeave 2.x, REST/SOAP APIs, and integration patterns
  • Experience in supporting scheduler-based or batch-driven integrations
  • Strong troubleshooting skills with log analysis, job failure handling, and performance tuning
  • Understanding of Linux/Unix, scheduling concepts (cron/batch jobs), and JVM fundamentals
  • Familiarity with incident/problem management processes (ITIL preferred)
  • Strong analytical, communication, and coordination skills
  • Ability to work in production support environments and handle critical incidents

Nice to have

  • Experience supporting high-volume batch processing systems or event-driven integrations
  • Exposure to working on AWS is a plus
  • Familiarity with monitoring tools and job orchestration platforms
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