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We are currently seeking a Mulesoft Developer to join our team in Pune, Mahārāshtra (IN-MH), India (IN). Job Description – MuleSoft Application Support Engineer (L3). Experience: 4–8 years. Location: Remote/thrice in a week. Role Summary: We are seeking a MuleSoft Application Support Engineer – L3 with 4–8 years of experience to provide advanced production support and development-level expertise for MuleSoft-based integration platforms in a banking environment. The L3 engineer will act as the final escalation point, handling complex incidents, root cause analysis, and enhancement requirements, with strong MuleSoft and IDP development knowledge.
Job Responsibility
L3 Production Support & Advanced Troubleshooting
Act as the L3 escalation point for complex MuleSoft production issues
Perform deep root cause analysis and implement permanent fixes
Troubleshoot complex issues related to Mule flows and orchestration, DataWeave transformations, API performance and scalability, JVM, memory, and threading issues
Guide and mentor L1/L2 teams during critical incidents
Enhancements/ Development
Perform code-level fixes and enhancements in MuleSoft applications
Design and develop Mule 4 flows and subflows, DataWeave scripts, Error handling and retry mechanisms
Support enhancement requests, change requirements, and continuous improvements
Participate in design reviews and impact analysis
Operational Excellence
Own problem management and preventive actions
Create and maintain technical documentation and runbooks
Participate in 24x7 on-call and rotational support
Collaborate with infrastructure, security, and vendor teams