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Mulesoft Application Support Engineer

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NTT DATA

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Location:
India , Noida

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The MuleSoft Application Support Engineer will provide L1 and L2 support for MuleSoft APIs and integrations, ensuring high availability and stability of critical integration services in a banking environment. The role requires strong troubleshooting skills and effective communication to coordinate with L3 teams.

Job Responsibility:

  • Provide L1 and L2 production support for MuleSoft APIs and integrations
  • Monitor applications using Anypoint Monitoring, Splunk, AppDynamics, or similar tools
  • Handle incident, service request, and problem tickets in line with ITIL processes
  • Perform initial triage, log analysis, and issue resolution within defined SLAs
  • Escalate complex or unresolved issues to L3 teams with detailed analysis and supporting artifacts
  • Support MuleSoft applications built on Anypoint Platform
  • Troubleshoot issues related to Mule flows, API failures, DataWeave transformations, Connectivity issues (HTTP, JMS, MQ, SFTP, DB)
  • Provide production support for MuleSoft Intelligent Document Processing (IDP) solutions
  • Handle IDP-related issues such as Document ingestion and processing failures, OCR and extraction errors, Integration issues between IDP and MuleSoft APIs
  • Perform application restarts, configuration changes, and support deployments on CloudHub / Runtime Fabric / On-Prem environments
  • Support integrations related to core banking systems, payments, CRM, AML/KYC, and other financial applications
  • Ensure compliance with banking security, audit, and regulatory requirements
  • Participate in change management, release support, and DR activities
  • Maintain and update support documentation, SOPs, and runbooks
  • Participate in shift-based and on-call support
  • Work closely with infrastructure, network, and vendor teams
  • Identify recurring issues and support problem management activities

Requirements:

  • 4–8 years of IT experience with MuleSoft application support
  • Hands-on experience with MuleSoft Anypoint Platform
  • Knowledge of Mule 4, DataWeave, REST/SOAP APIs
  • Experience supporting MuleSoft Intelligent Document Processing (IDP)
  • Experience with log analysis and monitoring tools
  • Basic knowledge of CI/CD pipelines and deployment processes
  • Working knowledge of Linux/Unix environments
  • Good understanding of ITIL processes
  • Strong troubleshooting and analytical skills
  • Effective communication and coordination skills
  • Ability to work in high-pressure production environments
  • Readiness to provide 24x7 production support from the Noida ODC
  • Flexibility to work in shifts and provide on-call support is mandatory

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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