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Mulesoft Application Support Engineer

India, Noida · Job Posted April 16, 2026
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Job Description

We are looking for a MuleSoft Application Support Engineer (L1/L2) with 4–8 years of experience to provide production support for MuleSoft-based integration applications in a banking environment. The role involves incident management, issue analysis, service restoration, and coordination with L3/development teams to ensure high availability and stability of critical integration services.

Job Responsibility

  • Provide L1 and L2 production support for MuleSoft APIs and integrations
  • Monitor applications using Anypoint Monitoring, Splunk, AppDynamics, or similar tools
  • Handle incident, service request, and problem tickets in line with ITIL processes
  • Perform initial triage, log analysis, and issue resolution within defined SLAs
  • Escalate complex or unresolved issues to L3 teams with detailed analysis and supporting artifacts
  • Support MuleSoft applications built on Anypoint Platform
  • Troubleshoot issues related to: Mule flows, API failures, DataWeave transformations, Connectivity issues (HTTP, JMS, MQ, SFTP, DB)
  • Provide production support for MuleSoft Intelligent Document Processing (IDP) solutions
  • Handle IDP-related issues such as: Document ingestion and processing failures, OCR and extraction errors, Integration issues between IDP and MuleSoft APIs
  • Perform application restarts, configuration changes, and support deployments on CloudHub / Runtime Fabric / On-Prem environments
  • Support integrations related to core banking systems, payments, CRM, AML/KYC, and other financial applications
  • Ensure compliance with banking security, audit, and regulatory requirements
  • Participate in change management, release support, and DR activities
  • Maintain and update support documentation, SOPs, and runbooks
  • Participate in shift-based and on-call support
  • Work closely with infrastructure, network, and vendor teams
  • Identify recurring issues and support problem management activities

Requirements

  • 4–8 years of IT experience with MuleSoft application support
  • Hands-on experience with MuleSoft Anypoint Platform
  • Knowledge of Mule 4, DataWeave, REST/SOAP APIs
  • Experience supporting MuleSoft Intelligent Document Processing (IDP)
  • Experience with log analysis and monitoring tools
  • Basic knowledge of CI/CD pipelines and deployment processes
  • Working knowledge of Linux/Unix environments
  • Good understanding of ITIL processes
  • Strong troubleshooting and analytical skills
  • Effective communication and coordination skills
  • Ability to work in high-pressure production environments
  • Readiness to provide 24x7 production support from the Noida ODC
  • Flexibility to work in shifts and provide on-call support is mandatory

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