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NTT DATA Logo NTT DATA · IT - Software Development

Mulesoft Application Support Engineer

India, Bangalore · Job Posted June 01, 2026
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Job Description

We are hiring a MuleSoft Application / Production Support Analyst (L1/L2) with 2–5 years of experience to support MuleSoft-based integration platforms. The role focuses on monitoring scheduler-driven integrations, providing first- and second-level production support, handling incidents, coordinating with technical teams, and ensuring reliable execution of batch and API-based processes.

Job Responsibility

  • Provide L1/L2 production support for MuleSoft applications, with a focus on scheduler-based and batch integrations
  • Monitor MuleSoft applications, scheduled jobs, APIs, and integration flows to ensure timely and successful execution
  • Perform initial triage, troubleshooting, and resolution of incidents related to Mule 4 flows, scheduled jobs, APIs, connectivity, and DataWeave transformations
  • Analyze logs, error messages, job failures, and alerts to identify issues and provide appropriate resolution or escalation
  • Handle basic configuration changes, minor fixes, re-runs, and recovery activities as per defined runbooks and support procedures
  • Ensure scheduled jobs are monitored closely, including dependency checks, failure identification, restart/re-run coordination, and status reporting
  • Monitor application health, job execution status, CloudHub logs, alerts, and dashboards to proactively identify potential issues
  • Support deployments on CloudHub by performing validation, monitoring post-deployment activities, and reporting issues
  • Troubleshoot API integration and connectivity issues across internal and external systems, escalating complex issues to L3/development teams when required
  • Collaborate with L3 support, infrastructure, development, and business teams during incident resolution, releases, and batch monitoring
  • Maintain and update runbooks, job schedules, incident logs, recovery procedures, and support documentation
  • Participate in release support, batch window monitoring, shift handovers, and on-call support for critical job cycles

Requirements

  • 2–5 years of IT experience with hands-on exposure to MuleSoft application support and basic development activities
  • Good understanding of Mule 4, DataWeave 2.x, REST/SOAP APIs, and integration concepts
  • Experience in monitoring and supporting scheduler-based or batch-driven integrations
  • Strong troubleshooting skills, including log analysis, job failure handling, alert monitoring, and incident triage
  • Basic understanding of Linux/Unix commands, scheduling concepts such as cron/batch jobs, and JVM fundamentals
  • Experience working with CloudHub logs, Runtime Manager, alerts, and application monitoring
  • Familiarity with incident, service request, and problem management processes
  • ITIL knowledge is preferred
  • Good analytical, communication, and coordination skills
  • Ability to work in production support environments and handle priority incidents within defined SLAs

Nice to have

  • Experience supporting batch processing systems, API integrations, or event-driven integrations
  • Exposure to AWS or cloud-based environments is a plus
  • Familiarity with monitoring tools, alerting platforms, and job orchestration tools
  • Experience working in retail/ecommerce support environments is an added advantage
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