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The MuleSoft Application Support Engineer role requires 4–8 years of experience in providing production support for MuleSoft-based integration applications in a banking environment. The candidate will be responsible for incident management, issue analysis, and ensuring high availability of critical integration services. Strong technical skills in MuleSoft, DataWeave, and monitoring tools are essential. The role demands effective communication and coordination skills, with a readiness to provide 24x7 support.
Job Responsibility:
Provide L1 and L2 production support for MuleSoft APIs and integrations
Monitor applications using Anypoint Monitoring, Splunk, AppDynamics, or similar tools
Handle incident, service request, and problem tickets in line with ITIL processes
Perform initial triage, log analysis, and issue resolution within defined SLAs
Escalate complex or unresolved issues to L3 teams with detailed analysis and supporting artifacts
Support MuleSoft applications built on Anypoint Platform
Troubleshoot issues related to Mule flows, API failures, DataWeave transformations, connectivity issues (HTTP, JMS, MQ, SFTP, DB)
Provide production support for MuleSoft Intelligent Document Processing (IDP) solutions
Handle IDP-related issues such as document ingestion and processing failures, OCR and extraction errors, integration issues between IDP and MuleSoft APIs
Perform application restarts, configuration changes, and support deployments on CloudHub / Runtime Fabric / On-Prem environments
Support integrations related to core banking systems, payments, CRM, AML/KYC, and other financial applications
Ensure compliance with banking security, audit, and regulatory requirements
Participate in change management, release support, and DR activities
Maintain and update support documentation, SOPs, and runbooks
Participate in shift-based and on-call support
Work closely with infrastructure, network, and vendor teams
Identify recurring issues and support problem management activities
Requirements:
4–8 years of IT experience with MuleSoft application support
Hands-on experience with MuleSoft Anypoint Platform