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NTT DATA Logo NTT DATA · IT - Software Development

Mulesoft Application Support Engineer

India, Noida · Job Posted February 14, 2026
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Job Description

The MuleSoft Application Support Engineer role requires 4–8 years of experience in providing production support for MuleSoft-based integration applications in a banking environment. The candidate will be responsible for incident management, issue analysis, and ensuring high availability of critical integration services. Strong technical skills in MuleSoft, DataWeave, and monitoring tools are essential. The role demands effective communication and coordination skills, with a readiness to provide 24x7 support.

Job Responsibility

  • Provide L1 and L2 production support for MuleSoft APIs and integrations
  • Monitor applications using Anypoint Monitoring, Splunk, AppDynamics, or similar tools
  • Handle incident, service request, and problem tickets in line with ITIL processes
  • Perform initial triage, log analysis, and issue resolution within defined SLAs
  • Escalate complex or unresolved issues to L3 teams with detailed analysis and supporting artifacts
  • Support MuleSoft applications built on Anypoint Platform
  • Troubleshoot issues related to Mule flows, API failures, DataWeave transformations, connectivity issues (HTTP, JMS, MQ, SFTP, DB)
  • Provide production support for MuleSoft Intelligent Document Processing (IDP) solutions
  • Handle IDP-related issues such as document ingestion and processing failures, OCR and extraction errors, integration issues between IDP and MuleSoft APIs
  • Perform application restarts, configuration changes, and support deployments on CloudHub / Runtime Fabric / On-Prem environments
  • Support integrations related to core banking systems, payments, CRM, AML/KYC, and other financial applications
  • Ensure compliance with banking security, audit, and regulatory requirements
  • Participate in change management, release support, and DR activities
  • Maintain and update support documentation, SOPs, and runbooks
  • Participate in shift-based and on-call support
  • Work closely with infrastructure, network, and vendor teams
  • Identify recurring issues and support problem management activities

Requirements

  • 4–8 years of IT experience with MuleSoft application support
  • Hands-on experience with MuleSoft Anypoint Platform
  • Knowledge of Mule 4, DataWeave, REST/SOAP APIs
  • Experience supporting MuleSoft Intelligent Document Processing (IDP)
  • Experience with log analysis and monitoring tools
  • Basic knowledge of CI/CD pipelines and deployment processes
  • Working knowledge of Linux/Unix environments
  • Good understanding of ITIL processes
  • Strong troubleshooting and analytical skills
  • Effective communication and coordination skills
  • Ability to work in high-pressure production environments
  • Readiness to provide 24x7 production support from the Noida ODC
  • Flexibility to work in shifts and provide on-call support is mandatory
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