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MSP Specialist

Australia, Sydney · Job Posted June 29, 2026
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Job Description

The role of MSP Specialist is a key role to the success of Randstad Sourceright. Our MSP Specialists are key to ensuring a great client and hiring manager experience. Our candidates and hiring managers tell us that the more efficient the process the more enjoyable for all participants which is why this role is critically important. Job purpose: Achievement of a superb client and contractor experience through effective and timely management of HR Operational compliance processes. Reporting to: Regional Manager

Job Responsibility

  • Responsible for executing a suite of HR operational processes, performing core transactional work such as employee data management and other HR administration, operating it reliably, bringing about continuous improvements and problem solving for special cases/requirements of our client groups, throughout the employee lifecycle
  • Identification of continuous improvement opportunities using Lean Sigma training (RSR will train)
  • Perform concentrated data entry related to specific data quality initiatives such as updating or correcting employee information
  • Ensure that client and contractor queries are responded to according to Service Level Agreements and escalations are raised timely
  • Aid in scheduled statutory & compliance reporting needs by collating employee information based on pre-decided formats
  • Work with the respective internal stakeholders on defining, collecting and analysing process metrics for audit purposes

Requirements

  • Bachelor's degree preferred
  • At least 3 years of relevant experience (recruitment or operations-related)
  • Excellent customer service orientation
  • Strong communication, interpersonal, teamwork, and organisational skills
  • Excellent verbal and written communication skills, with an emphasis on tact and diplomacy
  • Proven ability to consistently and positively contribute in a high-paced, changing work environment
  • Ability to prioritise multiple functions and tasks and manage work time efficiently, while meeting strict deadlines
  • Self-directed, detail-oriented problem-solver with a strong desire to contribute to the organisation's reputation and success
  • Excellent attention to detail
  • Trustworthy and has the ability to maintain a high degree of confidentiality
  • Proficiency in managing ATS and MS Office
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