Msp Operations Lead / L3 Engineer

Position Overview The MSP Operations Lead / L3 Engineer is a senior hands-on individual contributor who serves as the operational and technical backbone of the managed services practice. This role blends frontline IT support — answering client calls, working the ticket queue, and keeping day-to-day operations running — with senior-level engineering work including resolving complex infrastructure issues, executing migrations, and hardening client environments. Beyond technical delivery, this role owns procurement, vendor and invoice management, and third-party on-site dispatch coordination. The ideal candidate is a self-starter who moves seamlessly between a support call, a firewall config, and a purchase order without missing a beat.