MSP Dispatcher Job at Helpware (Cebu)

Dispatcher

The overall occupational objective of a Dispatcher is to provide support in coor...

Location

United States

Salary:

45000.00 - 50000.00 USD / Year

Xantrion

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Minimum of 2 years in customer service, dispatching, project management, or equivalent combination of education and experience
Customer service experience in a call center, dispatch center, or telecommunications organization is a plus
Previous MSP dispatch and/or coordination experience is highly desired
Experience with ConnectWise or similar ticketing systems is highly desired
Ability to quickly and accurately determine incident scope and impact
Demonstrable competency in use of MS Office products: Outlook – high level for e-mail and organizational tracking tasks
Excel / Word – intermediate skill
Ability to multitask with an appropriate sense of urgency
Superior customer service and communication skills, both written and verbal

Job Responsibility

Answer high volume incoming calls and chat requests from our call center
Identify incoming service requests within ConnectWise Triage board and remove unwanted SPAM
Perform ticket triage by clarifying and updating fields within tickets to ensure technicians can quickly and accurately gauge the scope of the service requests
Schedule tickets to the most appropriate resources based on urgency, availability, and technician skill level
Adhere to internal security policies by seeking approval for access changes in service requests from client’s IT liaison in writing, where appropriate
Set client expectations regarding the availability of resources for tickets that come into the service board and tickets that require dispatching
Maintain an awareness of trends in client’s service requests and alert service managers or primary consultants to recurring issues, particularly when problems reported may be indicative of a larger issue
Assist with low level tickets such as password reset requests and group membership changes
Make outbound phone calls on positively rated tickets and request they convert to positive reviews on Google
Forecast workload for support staff, including weekend and after-hour work, to assist with scheduling and escalating work

What we offer

100% of medical, dental, and vision for you and your family
401K with company match up to 4% of salary
Certification and training reimbursement
17 days/year PTO (in addition to training allowance)
Bonuses for referring new clients or employees

Fulltime

Partner Care Advisor

Partner Care are our first impression of ITC and are instrumental in setting the...

Location

United Kingdom , Hebburn

Salary:

26000.00 - 30000.00 GBP / Year

ITC Service Ltd

Expiration Date

Until further notice

Requirements

Knowledge of the IT sector, best practices, and MSP operations
Strong client-facing and communication skills, written and verbal
Positive and energetic attitude
Customer service-oriented with a focus on exceeding expectations
Resilient and adaptable under pressure with the ability to prioritise
Passionate about contributing to team success
Eager to join an innovative and forward-thinking company
Excellent interpersonal skills for building a strong rapport with clients and colleagues
Work experience in a fast-paced customer service role

Job Responsibility

Client Support: Work collaboratively to dispatch service tickets in a timely manner
Provide high quality customer service to ensure smooth flow of support tickets
Manage complaints effectively
Coordinate with other departments to resolve customer issues
Manage and update CRM systems with customer details/updates
Maintain Communication: Engage regularly with clients to address ongoing concerns, provide value, and build trust, engage and delight
Maintain consistent communication until issue has been handed over to Service Desk for further support
Collaboration: Day to day operational development of a small team – motivate and inspire the Partner Care team on the best ways to approach the needs of the clients
Create and implement process as needed and in line with the organisation to ensure that team members stay focused in administering their duties
Guide and mentor members of the team to ensure they are delivering a high level of customer service that meets or exceeds customer expectations

Fulltime

IT Support Specialist

Location

Malaysia , Gelang Patah

Salary:

Not provided

PerkinElmer

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field
Minimum 5+ years of hands-on IT support experience in a corporate environment
Strong troubleshooting skills covering EUC, Windows OS, M365, basic network connectivity & collaboration tools
Proficiency in ServiceNow (or similar ITSM platform) and Active Directory for account/device administration
Ability to independently diagnose and resolve issues while maintaining ticket ownership through closure
Good understanding of corporate IT infrastructure, components, communication flow, and escalation models
Strong business communication skills in English — both verbal and written — with clear ability to interact professionally in a multinational corporate hierarchy
High customer service orientation with proactive coordination across IT towers, MSPs, and business stakeholders
Strong organizational skills with ability to manage priorities, deadlines, and ownership without close supervision
Good understanding of IT asset lifecycle and compliance expectations including data protection and security governance

Job Responsibility

Responsible for operation and maintenance of IT support & services across Malaysia — resolving EUC, system, and network-related issues in alignment with business continuity needs
Provide Smart Hands support for all global IT towers (Network, Server, Security, Collaboration, etc.) as required to complete onsite physical interventions
Install, configure, maintain & troubleshoot EUC devices including laptops, desktops, mobile devices, printers, and collaboration equipment across Malaysia
Own end-to-end ticket management using ServiceNow — including remote diagnosis, communication, documentation, vendor/MSP coordination where required, and final closure accountability
Manage the entire EUC asset lifecycle across Malaysia: allocation, deallocation, dispatch, retrieval, relocation, data sanitization, compliance reporting, and provide accurate inputs to the IT Asset Management team ensuring audit-grade accuracy
Support end-user onboarding and offboarding with HR and Facilities, including account provisioning/deactivation, asset fulfilment/return and record accuracy
Ensure EUC asset security compliance including Microsoft patching and policy adherence
Provide white-glove IT support for the Executive Leadership Team within Malaysia
Support AV/VC systems and collaboration spaces to ensure seamless meeting experiences
Maintain strong stakeholder coordination with HR, Finance, Facilities, Leadership & MSP partners to ensure high user satisfaction

Specialist Service Desk Engineer

The number one goal of everyone in our team is to make our clients exceptionally...

Location

United Kingdom , Hebburn

Salary:

34000.00 - 44000.00 GBP / Year

ITC Service Ltd

Expiration Date

Until further notice

Requirements

A love of (and ability to) Solve Problems & Challenges
Excellent communication skills, founded in being a good listener
Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
A deep desire to deliver an amazing Client Experience
Advanced knowledge of IT Applications, Software & Hardware
The ability to speak both Geek and human
Experience using a Ticketing system / RMM Tool and PSA software (5 years minimum)
Experience providing support via remote tools (5 years minimum)
Experience handling Technical Service Tickets (5 years minimum)
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business (5 year minimum)

Job Responsibility

Work on and resolve escalated Service Desk Tickets and Projects
Delight our Clients with a Friendly, Quick and Helpful Experience
Provide the Client with advanced remote troubleshooting
Remote Hardware Maintenance and Support
Use our Ticketing System to manage projects and resolve Service Desk Tickets & Service Requests
Managing and recording all work though our Ticketing System
Make sure that Client Documentation is well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren’t “stale” throughout the process
Review RMM dashboard and apply remediation actions as indicated by our Processes

Fulltime

New

Account Executive, Region Channel Sales - Central

The Account Executive, Region Channel Sales is an industry expert in innovative ...

Location

United States , Frisco, Texas

Salary:

134300.00 - 242200.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree (Preferred)
4-7 years Strategic operations, sales, and/or business development experience in a sales and/or wireless organization Required
4-7 years Selling into and/or through key industry channel partners Required
Strong, proven negotiation skills
Analytical, planning and decision making
Strategic operations, sales, and/or business development experiences in a sales and/or wireless organization
Strong business acumen
Excellent communication skills
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Achieve growth targets by protecting existing business and identifying new opportunities, Establish joint targets to drive T-Mobile products and services through the channel partner
Build and maintain relationships with top-tier channel partners in assigned territory. Establish growth framework to establish T-Mobile as a strategic partner by developing and maintaining long-term relationships
Accountable for sales reporting and insights for assigned channel partners and their clients. Partner with internal operations teams to construct communication flows, programs, co-op, and team coordination
Deliver sales presentations and training to local partners to ensure knowledge of T-Mobile products and services
Stays abreast of industry landscape, challenges and problem statements for the industry, unique products, and solutions, and collaborate as an expert with leadership and delivery teams to strategize current and long-term solutions
Drive on site customer meetings with partners. Act as resource for local partners and available to meet with customers and partners to drive sell through of T-Mobile products and services

What we offer

medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care

Fulltime

New

Change Management Consultant

We are looking for a Change Management Consultant to join our consulting team an...

Location

France , Paris

Salary:

Not provided

Business Integration Partners

Expiration Date

Until further notice

Requirements

PROSCI‑certified Change practitioner (mandatory)
3+ years of experience in complex, global, decentralized environments
strong at executive‑level facilitation and creating enablement content
Mastery of ADKAR and PCT, with solid stakeholder coaching capabilities (ABC/CLARC roles) and a people‑centric change philosophy
Skilled in communication, workshops, and adoption‑focused activities supporting transformation programs
Proficient with Microsoft 365, Change Factory Cockpit/toolkit, content guidelines, and Power BI for tracking and reporting
Comfortable using Klaxoon/Kahoot for workshop facilitation and engagement
Professional French & English

Job Responsibility

Define the change foundation by running the 4Ps, clarifying success and KPIs, conducting PCT assessments, mapping key actors, personas, impacts, and analyzing resistance
Design and plan change execution through comprehensive Change Plans (communications, sponsors, managers, capability building, reinforcement) and prepare rollout materials
Lead activation activities by facilitating workshops, demos, and supporting project rollouts in collaboration with initiative teams
Sustain adoption over time by monitoring ADKAR progression, tracking usage KPIs, deploying remediation actions, reinforcing behaviors, and transferring ownership
Ability to draft clear, engaging, and audience‑appropriate communication materials, supporting transformation initiatives through high‑quality content such as announcements, newsletters, FAQs, guides, and enablement assets
Contribute to governance & community by reporting to the Entity Change Lead and actively participating in monthly change meetings, sharing best practices and WoW

What we offer

Visible impact on high‑profile digital transformation programs for a global leader
Cross‑functional collaboration with Product, Data/AI, R&D and Digital teams
Accelerated development through mentoring, learning paths, and exposure to senior experts
A culture of innovation and ownership, where your contribution truly matters
An international environment that is dynamic, supportive, and growth‑oriented
Opportunity to test yourself in project contexts that are diverse in terms of scope, nature of activities and stakeholders involved
Participate in over 300 training courses to increase your skills in emerging technologies and business topics
Policy that supports AGILE work up to 100% of your time and encourages work-life integration
Diversity & Inclusion policy

Fulltime

New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Carrboro

Salary:

16.50 - 25.00 USD / Hour

CVS Health

Expiration Date

May 12, 2026

Requirements

Must be at least 16 years of age
Licensure requirements vary by state
Attention and Focus: The ability to concentrate on a task over a period of time without being distracted
Customer Service Orientation: Actively look for ways to help people, and do so in a friendly manner
Notice and understand customers’ reactions, and respond appropriately
Communication Skills: Use and understand verbal and written communication to interact with customers and colleagues
Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Mathematical Reasoning: The ability to use math to solve a problem, such as calculating day’s supply of a prescription
Problem Resolution: Is able to judge when something is wrong or is likely to go wrong
recognizing there is a problem

Job Responsibility

Manage all assigned pharmacy workstations and tasks to support the team’s ability to promptly, safely and accurately fill patient prescriptions all while providing caring service that exceeds customer expectations
Deliver compassionate care to our millions of patients every day
Ensure all medication needs and regulatory compliance standards are met for our patients
Demonstrate ethical conduct and maintain patient confidentiality at all times

What we offer

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Parttime

New

Account Executive, Government - Western NY

This role supports the growth and retention of local government accounts through...

Location

United States , Remote - Use Home Address; Parsippany; New York

Salary:

130100.00 - 234600.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED
3+ Years Selling to Government (State and Local) accounts. (Preferred)
3+ Years Extensive customer service experience (Preferred)
3+ Years of Business markets sales experience (Preferred)
3+ Years Wireless industry sales experience. (Preferred)
3+ Years Telesales or technical sales experience. (Preferred)
Account Management
Prospecting & Selling
Attention To Detail
Problem Solving and Analysis

Job Responsibility

Generate new sales opportunities and meet monthly sales and renewal targets through proactive outreach to government accounts
Establish and maintain customer relationships to drive account growth, perform account reviews, and identify upsell and renewal opportunities
Complete continuous training to maintain up-to-date knowledge of products, services, and sales methodologies
Demonstrate professional and ethical conduct in interactions with customers and colleagues to support a collaborative work environment
Also responsible for other duties/projects as assigned by business management as needed

What we offer

medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care

Fulltime

MSP Dispatcher

Helpware

Location:
Philippines , Cebu ▼
Taguig

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 19, 2026

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Job Posted:
March 19, 2026