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The MSC – Source to Pay (STP) Manager is a senior-level individual contributor in T-Mobile's STP function in the Magenta Service Center (MSC), responsible for end-to-end ownership of complex or high-impact STP processes. This role acts as a subject matter expert and cross-functional liaison, leading operational initiatives, driving process improvements for assigned functions such as sourcing, contracts, procurement, supply chain, invoicing or reconciliations.
Job Responsibility:
Owns and Leads STP Process Areas: Independently manages key processes within the STP cycle and serves as the primary point of accountability for performance, accuracy, and compliance
Acts as Subject Matter Expert: Provides deep expertise and process insights to support audits, escalations, and enterprise projects related to specific STP function
Drive Cross-Functional Initiatives: Lead or co-lead process optimization efforts, systems upgrades, and business transformations with minimal oversight
Analyzes and Reports Trends: Performs advanced data analysis and creates reports or dashboards to monitor trends, risks, and opportunities for improvement
Supports Risk and Compliance: Ensures that processes meet internal controls, SOX compliance, and audit requirements
contributes to policy development as needed
Coaches and Guides Peers: Supports the development of Analysts and Sr Analysts by sharing knowledge, offering guidance, and championing process excellence
Partner Across the Business: Collaborate with business leaders, IT, Legal, and other departments to influence strategy and ensure alignment on shared goals
Requirements:
Bachelor's Degree Finance, Accounting, or Business Administration (Preferred)
4-7 years - Related experience within a financial, shared services or operational setting
Billing Knowledge of billing processes and systems within a telecommunications environment.
Financial Analysis Ability to analyze financial data and prepare financial reports, statements, and projections.
Data Analysis Proficiency in analyzing large datasets to derive actionable insights and support business decisions.
Microsoft Excel Advanced skills in Microsoft Excel for financial modeling, data analysis, and reporting.
Problem Solving Strong problem-solving skills to identify issues and implement effective solutions within the Source to Pay lifecycle.
Communication Excellent verbal and written communication skills to interact effectively with cross-functional teams and stakeholders.
Process Improvement Experience in identifying and implementing process improvements in financial operations to enhance efficiency.
Collaboration Ability to work collaboratively in a team environment and with cross-functional teams to achieve business goals.
Attention To Detail High level of attention to detail to ensure accuracy in all financial and billing processes.
Adaptability Capability to adapt to changing business needs and technology advancements in the telecommunications industry.
Customer Focus Demonstrates a strong commitment to understanding and meeting the needs of internal and external customers by providing responsive, high-quality service and building effective relationships.
Compliance Consistently adheres to policies, procedures, and regulations while taking ownership for actions and outcomes, ensuring integrity and transparency in all responsibilities.
Work Independently: Demonstrates the ability to manage time, prioritize tasks, and make decisions with minimal supervision while delivering high-quality results.
Growth Mindset: Embraces challenges, seeks out learning opportunities, and adapts to change with a focus on continuous improvement and personal development.
Emotional Intelligence: Applies emotional intelligence in interactions