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Msc - Service Mgmt Office Manager

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T-Mobile

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Location:
United States , Overland Park, Kansas

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

94600.00 - 170600.00 USD / Year
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Job Description:

Reporting to the Sr Director, SMO, the Group Business Process Manager. As the SMO – Group Business Process Manager, you’ll work with a team of problem solvers, helping to solve complex business issues from strategy to execution. Professional skills and responsibilities for this management level include but are not limited to excellent communication and presentation skills to engage with cross-functional stakeholders at all levels; change management expertise to navigate organizational resistance and drive successful transformations; and, the ability to work collaboratively in cross-functional teams and adapt to dynamic business environments.

Job Responsibility:

  • Leads process design, implementation, and quality control monitoring using appropriate methods to identify the opportunities, implement solutions, and measure impact, including operating model projects or shared services transformations
  • Works on multiple large and highly complex projects for operational improvement and provides compelling business cases with proven cost savings or process efficiencies
  • Works with teams across technology and the business segment to align strategic vision and build requirements using their operational knowledge of core back-office functions (e.g., finance, procurement, supply chain) to create an organization design and build end to end business processes and governance structures
  • Has understanding on how projects align to broader organizational goals and business benefit. Is able to explain business benefit of end to end operating model projects and contributes to business case/feasibility development. Identifies and documents the impact of change and suggests policy, goal and rule changes. Provides executive leadership updates on projects and recommendations
  • Seeks out opportunities for increased system and end to end process efficiencies and operational improvement and recommends improvements through implementation of more efficient processes, modifications of operating model, current systems, and implementation of new systems, org design, processes and technologies. Contributes to the creation of the strategic vision and ensures process and system alignment
  • Provides structure, feedback and direction. Creates clear and measurable goals. Holds self and others accountable. Mentors and contributes to organizations body of knowledge on process design, modeling, execution, monitoring and optimization. Has autonomy over process design, modeling, execution, monitoring and optimization
  • Actively seeks out shared services industry and business information. Understands how policies, systems and processes impact job performance and projects. Fosters business knowledge and understanding among managers, business analysts and project stakeholders
  • Maneuvers and mentors others through complex political situations effectively and quietly. Invests in stakeholder management and possesses ability to gain stakeholder trust. Brokers consensus among stakeholders with conflicting needs
  • Also responsible for other Duties/Projects as assigned by business management as needed

Requirements:

  • Bachelor's Degree - Business, Finance or related field (Required)
  • 7-10 years Related work experience (Required)
  • Department-specific experience. (Preferred)
  • Change Management (Required)
  • Process Improvement (Required)
  • Telecommunications (Preferred)
  • At least 18 years of age
  • Legally authorized to work in the United States
What we offer:
  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off and up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
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