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MSAT Network Service Assurance Engineer

vodafone.com Logo

Vodafone

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Location:
India , Bangalore

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking an MSAT Network Service Assurance Engineer to support Vodafone’s Mobile Service Assurance Team (MSAT), focusing on customer-impacting mobile network incidents across Vodafone’s existing network and the newly integrated VodafoneThree footprint. This role plays a critical part in ensuring rapid service restoration, effective fault progression, and consistent communication across stakeholders in a fast-paced, SLA-driven operational environment

Job Responsibility:

  • Investigate, triage, and progress mobile network faults raised through Customer Operations and internal ticketing systems
  • Manage incidents end-to-end, including diagnosis, impact assessment, prioritisation, escalation, and resolution tracking
  • Maintain ownership of assigned faults and ensure alignment with SLAs and operational expectations
  • Collaborate with second-line support teams, engineering functions, and external partners to resolve complex network issues
  • Escalate incidents appropriately where resolution is outside MSAT scope, ensuring clear accountability and follow-through
  • Provide accurate, timely, and high-quality updates in ticketing and operational reporting tools
  • Support service recovery activities to restore customer services at pace and with minimal disruption
  • Identify recurring fault trends and contribute to continuous improvement of fault handling processes
  • Maintain documentation and actively support knowledge sharing within the team

Requirements:

  • Analytical and detail-oriented individual with a solid understanding of mobile network operations
  • Experienced in telecommunications technologies such as GSM, LTE, and 5G, with awareness across RAN and Core domains
  • Comfortable interpreting end-to-end service flows for voice, data, and messaging services
  • Familiar with signalling protocols and interfaces (including Diameter, GTP, SIP, SS7, HTTP/2, PFCP, and 4G/5G core interfaces) to support effective troubleshooting
  • Confident working in ticket-driven, reactive environments while managing multiple incidents simultaneously
  • A collaborative team contributor with clear and effective communication skills in English
  • Self-motivated, organised, and able to deliver results under pressure
What we offer:
  • Exposure to complex, customer-impacting incidents within a global mobile network environment
  • Opportunities to collaborate with diverse technical teams across Vodafone markets
  • A role at the forefront of network integration and transformation activities
  • Continuous learning through hands-on incident management and service assurance operations

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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