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MS Technical Specialist - Security

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NTT DATA

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Networking Managed Services Engineer (L3) at NTT DATA, you will lead in providing exceptional managed services, resolving complex technical incidents, and mentoring junior team members. You will work with advanced networking technologies and ensure client satisfaction through effective communication and problem-solving skills. A bachelor's degree in IT/Computing or equivalent work experience is required. Proficiency in Pulse Secure SSL VPN, Palo Alto, and Cisco technologies is essential for success in this role.

Job Responsibility:

  • Lead in providing exceptional managed services to our clients
  • Proactively identify and resolve technical incidents and problems
  • Ensure clients meet all service level agreement (SLA) conditions
  • Identify root cause of critical incidents and implement solutions for problems identified
  • Manage high-complexity tickets, conduct thorough analyses, and provide resolutions to a variety of complex issues
  • Coach and mentor junior team members
  • Create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks
  • Provide inputs to automation teams to reduce manual efforts
  • Ensure clients' infrastructure is configured, installed, tested, and operational
  • Perform necessary checks and employ monitoring tools to respond to alerts in a timely manner
  • Identify and log problems before they escalate
  • Analyse and escalate support calls
  • Investigate third-line support calls to find root causes and solutions
  • Provide onsite technical support and field engineering services to clients
  • Work closely with third-party vendors for issue escalation
  • Offer continuous feedback and updates to all involved parties
  • Drive operational improvements and optimize work processes, including opportunities for automation
  • Manage and implement projects within the technology domain
  • Deliver disaster recovery functions and tests
  • Improve the quality of incidents and service requests through random monthly reviews

Requirements:

  • Proficiency in Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches and access points, enterprise network architecture, routing protocols (BGP, OSPF, EIGrP), network address translation, and troubleshooting uplinks to ISPs for dIA, MPLS, and P2P circuits
  • Advanced Certifications on at least one or two above mentioned technologies
  • Excellent planning and project management abilities, taking changing circumstances into account
  • Strong communication skills, with the ability to work across different cultures and social groups
  • Effective active listening skills
  • A client-focused approach, prioritizing their requirements and creating positive experiences
  • Adaptability to changing circumstances and the ability to work diligently when necessary
  • A positive outlook and the ability to work well under pressure
  • A bachelor's degree in IT/Computing or equivalent work experience
What we offer:
  • Workplace embraces diversity and inclusion
  • A place where you can grow, belong and thrive
  • Part of a global company with experts in more than 50 countries
  • Access to a robust ecosystem of innovation centers as well as established and start-up partners

Additional Information:

Job Posted:
January 24, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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