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Barclays Logo Barclays · IT - Administration

MS Teams Service Engineer

United Kingdom, Knutsford · Job Posted March 21, 2026
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Job Description

Join us as a MS Teams Service Engineer, supporting and enhancing our collaboration technology services. In this role, you’ll support Microsoft Teams & Copilot. You’ll help maintain reliable systems and resolve issues to reduce disruption. You’ll provide daily support for Microsoft Teams & Copilot, ensuring a consistent and dependable experience for all users. You’ll also help improve services to make tools easier to use and more accessible. You’ll build and automate processes using PowerShell and other technologies. You’ll work closely with colleagues to deliver inclusive communication solutions that meet diverse needs.

Job Responsibility

  • Provision of technical support for the service management function to resolve more complex issues
  • Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics
  • Maintenance of a knowledge base containing detailed documentation of resolved cases
  • Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues
  • Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
  • Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
  • Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency

Requirements

  • Experience supporting Microsoft Teams in an operational role, including monitoring systems, resolving technical issues with minimal disruption, and providing daily user support
  • Knowledge of Power BI , M365 and other tools and how it integrates with Microsoft Teams
  • Experience in Incident , Problem & Change Management

Nice to have

  • Experience working with Microsoft Teams in a technical engineering role
  • Experience with Microsoft Copilot in a technical context
  • MS-700 certification

What we offer

  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution
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