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MS Network Engineer

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NTT DATA

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Location:
India , Bangalore

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Join NTT DATA as a Networking Managed Services Engineer (L1) and play a crucial role in maintaining our clients' IT infrastructure. This entry-level position requires 2-4 years of experience, with a focus on Routing & Switching and a preference for CCNA certification. You will monitor systems, resolve incidents, and ensure high service quality. A bachelor's degree in Information Technology or Computing is required. Be part of a diverse team committed to innovation and client success.

Job Responsibility:

  • Provide managed services to ensure clients' IT infrastructure and systems remain operational
  • Proactively identify, investigate, and resolve technical incidents and problems
  • Monitor client infrastructure and solutions, catching errors before or as soon as they occur
  • Investigate first-line incidents, understand root causes, and follow approved procedures for request fulfilment
  • Provide telephonic, ITSM ticket or chat support
  • Execute maintenance activities like patching and configuration changes
  • Ensure smooth shift handovers for continuous service
  • Identify opportunities for optimization, reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements
  • Support project work and disaster recovery functions and tests
  • Ensure incidents and requests are resolved efficiently and comprehensively, escalating when necessary
  • Help update existing knowledge or share valuable insights

Requirements:

  • 2-4 years of experience
  • Routing & Switching
  • CCNA preferred
  • Highly disciplined in handling of tickets on day-to-day basis
  • Act promptly as per defined Sop’s
  • Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s
  • Good understanding of using ITSM tools and ITSM processes
  • Strong planning skills, considering possible changes and circumstances
  • A strong work ethic, including the capacity to put in longer hours when necessary
  • Adaptability to changing environments
  • A client-focused approach, creating positive client experiences throughout their journey
  • The aptitude to communicate and work across different cultures and social groups
  • Excellent active listening skills, confirming understanding and seeking relevant information
  • A positive outlook and resilience under pressure
  • A bachelor’s degree in information technology/computing or equivalent experience

Additional Information:

Job Posted:
April 24, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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