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Join NTT DATA as a Networking Managed Services Engineer (L1) and play a crucial role in maintaining our clients' IT infrastructure. This entry-level position requires 2-4 years of experience, with a focus on Routing & Switching and a preference for CCNA certification. You will monitor systems, resolve incidents, and ensure high service quality. A bachelor's degree in Information Technology or Computing is required. Be part of a diverse team committed to innovation and client success.
Job Responsibility:
Provide managed services to ensure clients' IT infrastructure and systems remain operational
Proactively identify, investigate, and resolve technical incidents and problems
Monitor client infrastructure and solutions, catching errors before or as soon as they occur
Investigate first-line incidents, understand root causes, and follow approved procedures for request fulfilment
Provide telephonic, ITSM ticket or chat support
Execute maintenance activities like patching and configuration changes
Ensure smooth shift handovers for continuous service
Identify opportunities for optimization, reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements
Support project work and disaster recovery functions and tests
Ensure incidents and requests are resolved efficiently and comprehensively, escalating when necessary
Help update existing knowledge or share valuable insights
Requirements:
2-4 years of experience
Routing & Switching
CCNA preferred
Highly disciplined in handling of tickets on day-to-day basis
Act promptly as per defined Sop’s
Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s
Good understanding of using ITSM tools and ITSM processes
Strong planning skills, considering possible changes and circumstances
A strong work ethic, including the capacity to put in longer hours when necessary
Adaptability to changing environments
A client-focused approach, creating positive client experiences throughout their journey
The aptitude to communicate and work across different cultures and social groups
Excellent active listening skills, confirming understanding and seeking relevant information
A positive outlook and resilience under pressure
A bachelor’s degree in information technology/computing or equivalent experience