MS Engineer Job at NTT DATA (Jakarta Selatan)

MS Engineer

As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an ...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP
Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s
Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s
Good understanding of using ITSM tools and ITSM processes
Strong planning skills, considering possible changes and circumstances
A strong work ethic, including the capacity to put in longer hours when necessary
Adaptability to changing environments
A client-focused approach, creating positive client experiences throughout their journey
The aptitude to communicate and work across different cultures and social groups
Excellent active listening skills, confirming understanding and seeking relevant information

Job Responsibility

Providing managed services to ensure clients' IT infrastructure and systems remain operational
Proactively identifying, investigating, and resolving technical incidents and problems
Monitoring client infrastructure and solutions
Investigating first-line incidents, understanding root causes, and following approved procedures for request fulfilment
Providing telephonic, ITSM ticket or chat support
Executing maintenance activities like patching and configuration changes
Ensuring smooth shift handovers for continuous service
Identifying opportunities for optimization, such as reducing common incidents or finding automation possibilities
Supporting project work and disaster recovery functions and tests
Ensuring incidents and requests are resolved efficiently and comprehensively, escalating when necessary

Fulltime

Ms Engineer

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be th...

Location

Malaysia , Petaling Jaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Entry-level experience with troubleshooting and support in security, network, data centre, systems, or storage within a medium to large ICT organization
Basic knowledge of management agents, redundancy concepts, and ITIL processes
Highly disciplined in handling of tickets on day-to-day basis
Act promptly as per defined SOPs
Try to resolve as many tickets as possible using available Knowledge articles or provided SOPs
Good understanding of using ITSM tools
Skill in planning activities and projects in advance and adapting to changing circumstances
A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey
Ability to communicate and work across different cultures and social groups
Proficiency in active listening techniques and refraining from interrupting

Job Responsibility

Proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests
Ensure zero missed service level agreement conditions
Monitor client infrastructure and solutions, identifying problems and errors before or as they occur
Provide telephonic, ITSM ticket or chat support
Perform maintenance activities such as patching and configuration changes
Work across two or more technology domains, such as Cloud, Security, Networking, Applications, or Collaboration
Update existing knowledge articles or create new ones
Seek opportunities for work optimization
Support project work as needed
Contribute to disaster recovery functions and tests

Fulltime

Ms engineer

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play ...

Location

Indonesia , Jakarta Selatan

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Moderate-level experience in managed services roles handling cross-technology infrastructure
Knowledge of ticketing tools, preferably ServiceNow
Familiarity with ITIL processes and experience working with vendors and third parties
Proficiency in planning activities and projects, taking changing circumstances into account
Ability to work longer hours when necessary and adapt to changing circumstances with ease
Proven ability to communicate effectively and work across different cultures and social groups
Positive outlook and ability to work well under pressure
Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience
Bachelor's degree in IT/Computing or equivalent work experience

Job Responsibility

Maintain clients' IT infrastructure and systems
Proactively monitor, identify, investigate, and resolve technical incidents and problems
Restore services and ensure client satisfaction
Manage work queues
Address incidents and requests within agreed SLAs
Update tickets with actions taken
Identify, analyse, and log issues before they escalate
Collaborate with other teams and clients to provide second-level support
Execute changes meticulously, understanding and mitigating risks
Contribute to the change management process with detailed documentation

Fulltime

Ms engineer

As a Managed Services Engineer at NTT DATA, you will be the first point of conta...

Location

Indonesia , Jakarta Selatan

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Entry-level experience with troubleshooting and support in security, network, data centre, systems, or storage within a medium to large ICT organization
Basic knowledge of management agents, redundancy concepts, and ITIL processes
Highly disciplined in handling of tickets on day-to-day basis
Good understanding of using ITSM tools
Skill in planning activities and projects in advance and adapting to changing circumstances
A client-centric approach
Ability to communicate and work across different cultures and social groups
Proficiency in active listening techniques
A positive outlook at work, even in pressurized environments
Willingness to work hard and put in longer hours when necessary

Job Responsibility

Be the first point of contact for clients, ensuring their IT infrastructure and systems remain operational
Proactively identify, investigate, and resolve technical incidents and problems
Focus on first-line support for standard and low-complexity incidents and service requests
Ensure zero missed service level agreement conditions
Monitor client infrastructure and solutions, identifying problems and errors before or as they occur
Provide telephonic, ITSM ticket or chat support to our clients
Perform maintenance activities, such as patching and configuration changes
Work across two or more technology domains, such as Cloud, Security, Networking, Applications, or Collaboration
Update existing knowledge articles or creating new ones
Seek opportunities for work optimization

Fulltime

Ms engineer

Join NTT DATA as a Managed Services Engineer, where you'll provide first-line su...

Location

Indonesia , Jakarta Selatan

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Entry-level experience with troubleshooting and support in security, network, data centre, systems, or storage within a medium to large ICT organization
Basic knowledge of management agents, redundancy concepts, and ITIL processes
Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s
Good understanding of using ITSM tools
Skill in planning activities and projects in advance and adapting to changing circumstances
A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey
Ability to communicate and work across different cultures and social groups
Proficiency in active listening techniques and refraining from interrupting
A positive outlook at work, even in pressurized environments
Willingness to work hard and put in longer hours when necessary

Job Responsibility

Provide first-line support for IT infrastructure
Ensure operational excellence
Troubleshoot incidents
Manage service requests
Contribute to disaster recovery efforts
Proactively identify, investigate, and resolve technical incidents and problems
Focus on first-line support for standard and low-complexity incidents and service requests
Ensure zero missed service level agreement conditions
Monitor client infrastructure and solutions, identifying problems and errors before or as they occur
Investigate first-line incidents assigned, pinpointing the root causes

Fulltime

New

Senior MS Engineer - Windows (L2)

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play ...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Moderate-level experience in managed services roles handling cross-technology infrastructure
Knowledge of ticketing tools, preferably ServiceNow
Familiarity with ITIL processes and experience working with vendors and third parties
Proficiency in planning activities and projects, taking changing circumstances into account
Ability to work longer hours when necessary and adapt to changing circumstances with ease
Proven ability to communicate effectively and work across different cultures and social groups
Positive outlook and ability to work well under pressure
Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience
Bachelor's degree in IT/Computing or equivalent work experience

Job Responsibility

Maintaining clients' IT infrastructure and systems
Proactively monitoring, identifying, investigating, and resolving technical incidents and problems
Managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with actions taken
Identifying, analyzing, and logging issues before they escalate
Collaborating with other teams and clients to provide second-level support
Executing changes meticulously, understanding and mitigating risks, and contributing to the change management process with detailed documentation
Auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation
Handling client escalations with professionalism
Assisting in disaster recovery functions and tests
Driving optimization of efforts by working with automation teams and supporting L1 Engineers

What we offer

Diversity and inclusion
Global Top Employer
Global culture that embraces diversity
Environment free of unfair discrimination and harassment
Work-life balance
Career stability
Inclusive culture

Fulltime

New

Ms engineer (l2)

As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a dev...

Location

China , Shanghai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools
At least one technical certification in the above-mentioned technologies
Strong planning skills, with the ability to anticipate and adapt to changing circumstances
Adaptability and resilience in a dynamic work environment
Ability to communicate and work effectively across different cultures and social groups
Proficiency in active listening and client-centric communication
A positive outlook and the ability to work well under pressure
A client-first attitude, always seeking to create positive client experiences
A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience

Job Responsibility

Proactively monitoring, identifying, investigating, and resolving technical incidents and problems
Reviewing client requests and tickets, applying technical expertise to resolve them efficiently and effectively
Being the go-to person for second-line support, handling incidents and requests of medium complexity
Proactively monitoring work queues, executing operational tasks, and updating tickets with actions taken
Identifying, analysing, and logging issues before they escalate
Communicating with other teams and clients to provide support and ensure changes are executed with clear risk identification and mitigation plans
Highlighting key tickets and upcoming critical tasks for the next shift as part of shift handover
Escalating tickets to ensure the right focus from Centres of Excellence (CoE) and other teams when needed
Collaborating with automation teams to optimize efforts and automate routine tasks
Coaching Service desk and L1 teams in both technical and behavioural skills

Fulltime

Senior MS Engineer - Datacenter Management

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play ...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Moderate-level experience in managed services roles handling cross-technology infrastructure
Knowledge of ticketing tools, preferably ServiceNow
Familiarity with ITIL processes and experience working with vendors and third parties
Proficiency in planning activities and projects, taking changing circumstances into account
Ability to work longer hours when necessary and adapt to changing circumstances with ease
Proven ability to communicate effectively and work across different cultures and social groups
Positive outlook and ability to work well under pressure
Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience
Bachelor's degree in IT/Computing or equivalent work experience

Job Responsibility

Manage work queues
Address incidents and requests within agreed SLAs
Update tickets with actions taken
Identify, analyze, and log issues before they escalate
Collaborate closely with other teams and clients to provide second-level support
Execute changes meticulously, understanding and mitigating risks
Contribute to the change management process with detailed documentation
Audit incident and request tickets for quality
Recommend improvements
Identify tasks for automation to enhance efficiency

Fulltime

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