Ms engineer Job at NTT DATA (Jakarta Selatan)

MS Engineer

As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an ...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP
Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s
Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s
Good understanding of using ITSM tools and ITSM processes
Strong planning skills, considering possible changes and circumstances
A strong work ethic, including the capacity to put in longer hours when necessary
Adaptability to changing environments
A client-focused approach, creating positive client experiences throughout their journey
The aptitude to communicate and work across different cultures and social groups
Excellent active listening skills, confirming understanding and seeking relevant information

Job Responsibility

Providing managed services to ensure clients' IT infrastructure and systems remain operational
Proactively identifying, investigating, and resolving technical incidents and problems
Monitoring client infrastructure and solutions
Investigating first-line incidents, understanding root causes, and following approved procedures for request fulfilment
Providing telephonic, ITSM ticket or chat support
Executing maintenance activities like patching and configuration changes
Ensuring smooth shift handovers for continuous service
Identifying opportunities for optimization, such as reducing common incidents or finding automation possibilities
Supporting project work and disaster recovery functions and tests
Ensuring incidents and requests are resolved efficiently and comprehensively, escalating when necessary

Fulltime

Ms Engineer

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be th...

Location

Malaysia , Petaling Jaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Entry-level experience with troubleshooting and support in security, network, data centre, systems, or storage within a medium to large ICT organization
Basic knowledge of management agents, redundancy concepts, and ITIL processes
Highly disciplined in handling of tickets on day-to-day basis
Act promptly as per defined SOPs
Try to resolve as many tickets as possible using available Knowledge articles or provided SOPs
Good understanding of using ITSM tools
Skill in planning activities and projects in advance and adapting to changing circumstances
A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey
Ability to communicate and work across different cultures and social groups
Proficiency in active listening techniques and refraining from interrupting

Job Responsibility

Proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests
Ensure zero missed service level agreement conditions
Monitor client infrastructure and solutions, identifying problems and errors before or as they occur
Provide telephonic, ITSM ticket or chat support
Perform maintenance activities such as patching and configuration changes
Work across two or more technology domains, such as Cloud, Security, Networking, Applications, or Collaboration
Update existing knowledge articles or create new ones
Seek opportunities for work optimization
Support project work as needed
Contribute to disaster recovery functions and tests

Fulltime

MS Engineer

As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a dev...

Location

Indonesia , Jakarta Selatan

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools
At least one technical certification in the above-mentioned technologies
Strong planning skills, with the ability to anticipate and adapt to changing circumstances
Adaptability and resilience in a dynamic work environment
Ability to communicate and work effectively across different cultures and social groups
Proficiency in active listening and client-centric communication
A positive outlook and the ability to work well under pressure
A client-first attitude, always seeking to create positive client experiences
A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience

Job Responsibility

Proactively monitoring, identifying, investigating, and resolving technical incidents and problems
Reviewing client requests and tickets, applying technical expertise to resolve them
Handling second-line support, incidents and requests of medium complexity
Proactively monitoring work queues, executing operational tasks, and updating tickets
Identifying, analysing, and logging issues before they escalate
Communicating with other teams and clients to provide support and ensure changes are executed with clear risk identification and mitigation plans
Highlighting key tickets and upcoming critical tasks for the next shift during shift handover
Escalating tickets to ensure the right focus from Centres of Excellence (CoE) and other teams
Collaborating with automation teams to optimize efforts and automate routine tasks
Coaching Service desk and L1 teams in both technical and behavioural skills

Fulltime

Ms engineer

As a Managed Services Engineer at NTT DATA, you will be the first point of conta...

Location

Indonesia , Jakarta Selatan

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Entry-level experience with troubleshooting and support in security, network, data centre, systems, or storage within a medium to large ICT organization
Basic knowledge of management agents, redundancy concepts, and ITIL processes
Highly disciplined in handling of tickets on day-to-day basis
Good understanding of using ITSM tools
Skill in planning activities and projects in advance and adapting to changing circumstances
A client-centric approach
Ability to communicate and work across different cultures and social groups
Proficiency in active listening techniques
A positive outlook at work, even in pressurized environments
Willingness to work hard and put in longer hours when necessary

Job Responsibility

Be the first point of contact for clients, ensuring their IT infrastructure and systems remain operational
Proactively identify, investigate, and resolve technical incidents and problems
Focus on first-line support for standard and low-complexity incidents and service requests
Ensure zero missed service level agreement conditions
Monitor client infrastructure and solutions, identifying problems and errors before or as they occur
Provide telephonic, ITSM ticket or chat support to our clients
Perform maintenance activities, such as patching and configuration changes
Work across two or more technology domains, such as Cloud, Security, Networking, Applications, or Collaboration
Update existing knowledge articles or creating new ones
Seek opportunities for work optimization

Fulltime

Ms engineer

Join NTT DATA as a Managed Services Engineer, where you'll provide first-line su...

Location

Indonesia , Jakarta Selatan

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Entry-level experience with troubleshooting and support in security, network, data centre, systems, or storage within a medium to large ICT organization
Basic knowledge of management agents, redundancy concepts, and ITIL processes
Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s
Good understanding of using ITSM tools
Skill in planning activities and projects in advance and adapting to changing circumstances
A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey
Ability to communicate and work across different cultures and social groups
Proficiency in active listening techniques and refraining from interrupting
A positive outlook at work, even in pressurized environments
Willingness to work hard and put in longer hours when necessary

Job Responsibility

Provide first-line support for IT infrastructure
Ensure operational excellence
Troubleshoot incidents
Manage service requests
Contribute to disaster recovery efforts
Proactively identify, investigate, and resolve technical incidents and problems
Focus on first-line support for standard and low-complexity incidents and service requests
Ensure zero missed service level agreement conditions
Monitor client infrastructure and solutions, identifying problems and errors before or as they occur
Investigate first-line incidents assigned, pinpointing the root causes

Fulltime

MS Engineer (L1)

As a Collaboration Managed Services Engineer (L1) at NTT DATA, you will be the g...

Location

China , Beijing

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Basic troubleshooting skills and knowledge in network, voice, collaboration, and contact centre services
The ability to triage client cases effectively, ensuring that severity and impact is accurate as well as key information is documented in the case
Active listening techniques to confirm understanding and gather relevant information
Strong communication skills, able to work across different cultures and social groups
Flexibility and adaptability in changing circumstances
Positive outlook and resilience under pressure
Commitment to creating a positive client experience by understanding their requirements and keeping them clearly updated on progress of their case
Willingness to put in extra hours when necessary
Diploma, bachelor's degree, or relevant qualification in Information Technology or Computing (or equivalent experience)

Job Responsibility

Providing first-line support by monitoring private and public cloud infrastructure
Identifying problems early and resolving technical incidents efficiently
Ensuring we meet our service level agreements and deliver an excellent client experience
Monitoring client infrastructure for any issues and proactively addressing them before they escalate
Investigating incidents and getting to the root cause swiftly to restore services
Executing approved maintenance activities like patching and configuration changes
Providing telephonic or chat support to clients when needed
Identifying opportunities to optimize work processes and reduce incidents
Updating existing knowledge articles, creating new ones, or finding ways to automate routine tasks
Collaborating across different cultures and social groups

Fulltime

New

MS Engineer (L1)-2

As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an ...

Location

Thailand , Bangkok

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP.
Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s.
Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s.
Good understanding of using ITSM tools and ITSM processes.
Strong planning skills, considering possible changes and circumstances.
A strong work ethic, including the capacity to put in longer hours when necessary.
Adaptability to changing environments.
A client-focused approach, creating positive client experiences throughout their journey.
The aptitude to communicate and work across different cultures and social groups.
Excellent active listening skills, confirming understanding and seeking relevant information.

Job Responsibility

Providing managed services to ensure clients' IT infrastructure and systems remain operational
Proactively identifying, investigating, and resolving technical incidents and problems
Monitoring client infrastructure and solutions
Investigating first-line incidents and understanding their root causes
Following approved procedures for request fulfilment
Providing telephonic, ITSM ticket or chat support
Executing maintenance activities like patching and configuration changes
Ensuring smooth shift handovers for continuous service
Identifying opportunities for optimization, reducing common incidents or finding automation possibilities
Supporting project work and disaster recovery functions and tests

Fulltime

New

MS Engineer (L3)

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary r...

Location

Malaysia , Petaling Jaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive Managed Services experience handling complex cross-technology infrastructure
Strong understanding of ITIL processes
Proven experience working with vendors and/or third parties
Ability to communicate and work across different cultures and social groups
Effective planning skills, even in changing circumstances
Positive outlook and ability to work well under pressure
Active listening skills and adaptability to changing client needs
Client-focused approach to create positive client experiences throughout their journey
Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)

Job Responsibility

Proactively identifying and resolving technical incidents
Ensuring client infrastructure is configured, tested, and operational
Pre-emptive service incident resolution
product reviews
operational improvements
Managing high-complexity tickets
performing advanced tasks
providing diverse solutions while ensuring zero missed SLA conditions
Mentoring junior team members
working across various technology domains such as Cloud, Security, Networking, and Applications

Fulltime

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