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NTT DATA Logo NTT DATA · IT - Administration

Ms Engineer - Oracle Database

India, Mumbai · Job Posted May 29, 2026
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Job Description

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests. Your aim? To ensure zero missed service level agreement conditions.

Job Responsibility

  • Monitor client infrastructure and solutions, identifying problems and errors before or as they occur
  • Dive deep into first-line incidents assigned to you, pinpointing the root causes, and providing telephonic, ITSM ticket or chat support to our clients when they need it most
  • Perform maintenance activities, such as patching and configuration changes
  • Work across two or more technology domains
  • Update existing knowledge articles or create new ones
  • Seek opportunities for work optimization
  • Support project work as needed
  • Contribute to disaster recovery functions and tests
  • Ensure service continuity through careful shift handovers
  • Report and escalate incidents when necessary
  • Strive for efficient, comprehensive resolutions of incidents and requests
  • Provide a positive client experience

Requirements

  • Entry-level experience with troubleshooting and support in security, network, DATA centre, systems, or storage within a medium to large ICT organization
  • Basic knowledge of management agents, redundancy concepts, and ITIL processes
  • Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s
  • Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s
  • Good understanding of using ITSM tools
  • Skill in planning activities and projects in advance and adapting to changing circumstances
  • A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey
  • Ability to communicate and work across different cultures and social groups
  • Proficiency in active listening techniques and refraining from interrupting
  • A positive outlook at work, even in pressurized environments
  • Willingness to work hard and put in longer hours when necessary
  • A bachelor's degree or equivalent qualification in IT or Computing (or demonstrated equivalent work experience)
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