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NTT DATA Logo NTT DATA · IT - Administration

Ms Engineer - Oracle Database

India, Mumbai · Job Posted May 27, 2026
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Job Description

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients' satisfaction.

Job Responsibility

  • Managing work queues and addressing incidents and requests within agreed SLAs
  • Updating tickets with actions taken
  • Identifying, analyzing, and logging issues before they escalate to maintain service quality
  • Collaborating with other teams and clients to provide second-level support
  • Executing changes meticulously, understanding and mitigating risks
  • Contributing to the change management process with detailed documentation
  • Auditing incident and request tickets for quality and recommending improvements
  • Identifying tasks for automation to enhance efficiency
  • Handling client escalations with professionalism
  • Assisting in disaster recovery functions and tests when necessary
  • Driving optimization by working with automation teams and supporting L1 Engineers
  • Contributing to various projects ensuring all changes are approved

Requirements

  • Moderate-level experience in managed services roles handling cross-technology infrastructure
  • Knowledge of ticketing tools, preferably ServiceNow
  • Familiarity with ITIL processes and experience working with vendors and third parties
  • Proficiency in planning activities and projects, taking changing circumstances into account
  • Ability to work longer hours when necessary and adapt to changing circumstances with ease
  • Proven ability to communicate effectively and work across different cultures and social groups
  • Positive outlook and ability to work well under pressure
  • Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience
  • Bachelor's degree in IT/Computing or equivalent work experience
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