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Ms Engineer - Network

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NTT DATA

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Location:
India , Mumbai

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Join NTT DATA as a Managed Services Engineer, where you will be the first point of contact for clients, ensuring their IT infrastructure remains operational. This entry-level role requires a bachelor's degree in IT or Computing and involves troubleshooting, monitoring systems, and contributing to disaster recovery efforts. Strong skills in troubleshooting and network support are essential, along with a client-centric approach and active listening skills. If you are passionate about technology and client service, apply today!

Job Responsibility:

  • Be the first point of contact for clients, ensuring their IT infrastructure and systems remain operational
  • Proactively identify, investigate, and resolve technical incidents and problems
  • Focus on first-line support for standard and low-complexity incidents and service requests
  • Monitor client infrastructure and solutions, identifying problems and errors before or as they occur
  • Provide telephonic, ITSM ticket or chat support to clients
  • Perform maintenance activities such as patching and configuration changes
  • Work across two or more technology domains such as Cloud, Security, Networking, Applications, or Collaboration
  • Update existing knowledge articles or create new ones
  • Seek opportunities for work optimization
  • Support project work as needed
  • Contribute to disaster recovery functions and tests
  • Ensure service continuity through careful shift handovers
  • Report and escalate incidents when necessary.

Requirements:

  • Entry-level experience with troubleshooting and support in security, network, data centre, systems, or storage within a medium to large ICT organization
  • Basic knowledge of management agents, redundancy concepts, and ITIL processes
  • Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop's
  • Try to resolve as many tickets as possible using available Knowledge articles or provided Sop's
  • Good understanding of using ITSM tools
  • Skill in planning activities and projects in advance and adapting to changing circumstances
  • A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey
  • Ability to communicate and work across different cultures and social groups
  • Proficiency in active listening techniques and refraining from interrupting
  • A positive outlook at work, even in pressurized environments
  • Willingness to work hard and put in longer hours when necessary
  • A bachelor's degree or equivalent qualification in IT or Computing (or demonstrated equivalent work experience).

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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