MS Engineer (L3) Job at NTT DATA (Beijing)

Service Desk Junior Engineer

Service Desk Junior Engineer to handle calls, emails, chats, incidents, and prob...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, etc.
Excellent communication skills (written & verbal)
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to appropriate technical teams
Identify and diagnose issues and problems
Categorize and record reported queries and provide solutions
Advise users on the appropriate course of action
Monitor issues from start to resolution
Escalate, if needed, unresolved problems to a higher level of support
Provide essential online security advice and support

Job Responsibility

Handling calls, Emails, Chats, and Incidents on the ticketing tool, taking necessary details, and ensuring the call is dealt with
Log details of all incidents and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use supplied checklists and ensure that problems highlighted are followed up
Maintain procedures compliant with ITIL, the company’s quality management system
Log all calls in the Service Desk Call Logging system
Escalate tickets to L2 and L3 as appropriate and follow up for the resolution

What we offer

Inclusive work environment
Open to people with disabilities

Fulltime

Service Desk Engineer-Service Support

Service Desk Engineer-Service Support role at Sopra Steria, a major Tech player ...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Strong working knowledge of Printers, Operating Systems, MS Office, Active Directory, VPN, ServiceNow, Etc.
Excellent communication skills (written & verbal)
Sound knowledge of ITIL framework and practices
Strong knowledge of preparing Excel reports, PowerPoint, and other SOP documents
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to appropriate technical teams
Categorize and record reported queries and provide solutions
Monitor issues from start till resolution
Escalate, if needed, unresolved problems to a higher level of support
Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement

Job Responsibility

Handling calls, Emails, Chats, incidents, and events on the tickets
Log details of all incidents
Alerts/events and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use supplied checklists and ensure that problems highlighted are followed up
Maintain procedures compliant with ITIL, the company’s quality management system
Documenting and reporting on service desk activities such as incident reports, problem resolution, and staff training activities
Contribute to improving customer support by actively responding to queries and handling complaints
Follow up with customers to identify areas of improvement
Strong Knowledge of Computer, IT infrastructure, Printers, MS-office products, networks, servers Monitoring tools like Tivoli, etc. along with their components

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
All positions open to people with disabilities

Fulltime

Service Desk Engineer-Service Support

Provide support on the first line of the Global Shared Service Desk & Monitoring...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Working knowledge of Operating Systems (Windows 10 & Windows 11), MS Office, Outlook, MS Teams, Azure AD, on-prem Active Directory, M365, Defender, VPN, ServiceNow, internally used applications
Excellent communication skills (written & verbal)
Knowledge of the ITIL framework and practices
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to the appropriate technical teams
Categorize and record reported queries and provide solutions
Monitor issues from the start till resolution
Escalate, if needed, unresolved problems to a higher level of support
Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements, with a proven track record of operational process change and improvement
Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS Teams.

Job Responsibility

Handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool, taking necessary details, and ensuring the call is dealt with
Log details of all incidents: alerts/events and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use the supplied checklists and ensure that the problems highlighted are followed up on
Maintain procedures that are compliant with ITIL, the company’s quality management system
Escalate tickets to L2 and L3 as appropriate and follow up for the resolution
Handling checks and reports that should be sent to clients
Will be responsible for Incident Review in ServiceNow using defined quality criteria for all P1 and P2 Incidents
Ensure that the incident management documentation process is being performed at a high level of quality
Generate reports on an ad-hoc or recurring basis using incident data from ServiceNow

What we offer

Inclusive and respectful work environment
Open to people with disabilities.

Fulltime

MS Engineer (L3)

The MS Engineer (L3) role at NTT DATA involves designing, deploying, and maintai...

Location

Malaysia , Petaling Jaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or equivalent work experience
Minimum 7 years of hands-on experience with Polycom, Cisco UC technologies (CUCM, UCCX, Webex, voice recording, etc.)
Strong knowledge of VoIP protocols: SIP, H.323, MGCP, SCCP
Experience with Cisco voice gateways, SBCs, and integrated dial-plan design
Solid understanding of networking (routing, switching) and how it applies to voice (QoS, VLAN, NAT)
Experience with clustering, redundancy, and fault tolerance in UC infrastructure
Proficiency in UC system monitoring and troubleshooting tools (e.g. RTMT, logs)
Good communication skills (English), documentation and planning abilities
Ability to work with cross-functional teams, escalate issues, and manage projects

Job Responsibility

Design, deploy, configure, and maintain Polycom, Cisco Unified Communications systems, including CUCM (Cisco Unified Communications Manager), Cisco Contract Center,Cisco Webex, and Voice Recording
Manage and support Cisco voice gateways, session border controllers (SBCs), and IP telephony endpoints (phones, video devices)
Implement and troubleshoot VoIP protocols: SIP, H.323, MGCP, SCCP
Monitor UC system performance, perform capacity planning, and maintain high availability
Perform software upgrades, patches, and backups of UC systems
Provide L2/L3 support for UC incidents, escalations, and change management
Integrate UC with other infrastructure (Active Directory, DNS, Certificates, Network)
Work closely with network, security, and operations teams to ensure QoS, redundancy, and security of voice traffic
Develop and maintain documentation: dial plans, call flow diagrams, run-books, and procedures
Provide training and support to users and junior engineers

Fulltime

Ms engineer (l3) - cyber security

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary r...

Location

Australia , Melbourne

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive Managed Services experience handling complex cross-technology infrastructure
Strong understanding of ITIL processes
Proven experience working with vendors and/or third parties
Ability to communicate and work across different cultures and social groups
Effective planning skills, even in changing circumstances
Positive outlook and ability to work well under pressure
Active listening skills and adaptability to changing client needs
Client-focused approach to create positive client experiences throughout their journey
Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)

Job Responsibility

Provide exceptional service to clients by proactively identifying and resolving technical incidents
Ensure client infrastructure is configured, tested, and operational
Pre-emptive service incident resolution, product reviews, and operational improvements
Manage high-complexity tickets, perform advanced tasks, and provide diverse solutions
Ensure zero missed service level agreement (SLA) conditions
Mentor junior team members
Work across various technology domains such as Cloud, Security, Networking, and Applications
Conduct necessary checks, apply monitoring tools, and respond to alerts
Log incidents with the required level of detail
Analyse, assign, and escalate support calls

Fulltime

MS Exchange L3 Engineer

Role- MS Exchange L3 Engineer

Location

United States , Austin

Salary:

160000.00 USD / Year

Realign

Expiration Date

Until further notice

Requirements

Exchange Mailbox Management
Exchange Administration & Monitoring
Mail Flow & Transport Rules
Security & Compliance
Proven experience with Exchange Online, Exchange Server (2016/2019) in enterprise environments
Proficient in PowerShell scripting for Exchange administration and automation
Strong understanding of Microsoft 365 security/compliance and Microsoft Purview tools
Experience managing mail flow, transport rules, and message hygiene
Excellent troubleshooting and documentation skills

Job Responsibility

Provision, manage, and decommission user, shared, resource, and archive mailboxes
Configure mailbox permissions (Full Access, Send As, Send on Behalf)
Monitor mailbox quotas and storage
perform cleanup and recovery operations
Manage legal Hold, In-Place Hold, and retention policies for compliance
Administer and maintain Exchange environments using the Exchange Admin Center and PowerShell
Monitor service health, audit logs, and message trace for performance and availability
Manage certificates, RBAC permissions, and Exchange-related configurations
Automate routine tasks and reporting using PowerShell scripting
Design, implement, and troubleshoot mail flow using connectors and transport rules

Fulltime

Staff Engineer Software

Palo Alto Networks NGFW (Next Generation Firewall) group is looking for a season...

Location

India , Bengaluru

Salary:

Not provided

Palo Alto Networks

Expiration Date

Until further notice

Requirements

3+ years of relevant experience with a BS OR MS degree in Network and Security domain with Test Engineering experience in platforms, infrastructure and systems area
Prior experience in Test Engineering position
L2-L3 network testing experience with knowledge of most common switching and routing protocols
Experience in networking equipment (routers and switches) and usage of test tools (ixia/spirent etc.)
Proficient in Python (or other similar) scripting and/or automation

Job Responsibility

Responsible for testing of Palo Alto Networks’ next-generation firewall and features
Develop, execute and automate test plans and test cases
Develop tools and infrastructure to improve the quality and efficiency of testing
Work closely with the Software Engineering, Product Management teams during product development from design to release
Reproduce and debug issues found during and after software release
Develop and maintain complex testbed environments

Fulltime

Principal SQA Engineer

We're seeking innovators - engineers who seek to design new products, designing ...

Location

United States , Santa Clara

Salary:

147000.00 - 237500.00 USD / Year

Palo Alto Networks

Expiration Date

Until further notice

Requirements

Testing, Test Automation & Frameworks: Proven experience in designing and implementing test automation methodologies, tools, and frameworks
Expert level experience with REST API driven Automation using Python
Be proficient in one or more scripting/programming languages including Python or Go
Hands-on experience with UI automation frameworks (Selenium, Cypress, Playwright etc)
Experience with Pytest
AI-Driven Testing & Development Practical experience using AI-based tools to accelerate coding, test generation, debugging, and refactoring
A demonstrated passion for researching and applying innovative, AI-based testing methodologies to improve engineering productivity
Networking Knowledge & Security Experience with TCP/IP Networking and Network Security is highly desirable
Experience in three or more areas IPSec, BGP, L3 VPNs, HTTP, DNS, DHCP, TCP, UDP and SSL
Experience/Strong understanding in Logging (CDL is plus) and Report Generation

Job Responsibility

Design, develop and execute test automation/manual to test software features on our next-generation security platforms
Develop functional specifications, assess task requirements and scheduling, and participate in development, debug and support
Become inventive in testing approaches by building tools and automation scripts
Suggest and implement improvements to the test process
File bugs and work with Development to fix issues seen
Mix in your creative skills with a focused testing approach to produce the best quality products in cybersecurity
Be involved in a rigorous approach to testing for specifications, assist the team with testing methods or tools for new testing
You will also have the chance to work on different public cloud platforms (AWS, GCP, Azure) to automate cloud orchestration, visualization and alerting mechanisms
Interview, mentor and coach new team members

Fulltime

MS Engineer (L3)

NTT DATA

Location:
China , Beijing

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 15, 2026

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