MS Engineer (L3) Job at NTT DATA (Beijing)

Service Desk Engineer-Service Support

Service Desk Engineer-Service Support role at Sopra Steria, a major Tech player ...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Strong working knowledge of Printers, Operating Systems, MS Office, Active Directory, VPN, ServiceNow, Etc.
Excellent communication skills (written & verbal)
Sound knowledge of ITIL framework and practices
Strong knowledge of preparing Excel reports, PowerPoint, and other SOP documents
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to appropriate technical teams
Categorize and record reported queries and provide solutions
Monitor issues from start till resolution
Escalate, if needed, unresolved problems to a higher level of support
Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement

Job Responsibility

Handling calls, Emails, Chats, incidents, and events on the tickets
Log details of all incidents
Alerts/events and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use supplied checklists and ensure that problems highlighted are followed up
Maintain procedures compliant with ITIL, the company’s quality management system
Documenting and reporting on service desk activities such as incident reports, problem resolution, and staff training activities
Contribute to improving customer support by actively responding to queries and handling complaints
Follow up with customers to identify areas of improvement
Strong Knowledge of Computer, IT infrastructure, Printers, MS-office products, networks, servers Monitoring tools like Tivoli, etc. along with their components

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
All positions open to people with disabilities

Fulltime

Service Desk Engineer-Service Support

Provide support on the first line of the Global Shared Service Desk & Monitoring...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Working knowledge of Operating Systems (Windows 10 & Windows 11), MS Office, Outlook, MS Teams, Azure AD, on-prem Active Directory, M365, Defender, VPN, ServiceNow, internally used applications
Excellent communication skills (written & verbal)
Knowledge of the ITIL framework and practices
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to the appropriate technical teams
Categorize and record reported queries and provide solutions
Monitor issues from the start till resolution
Escalate, if needed, unresolved problems to a higher level of support
Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements, with a proven track record of operational process change and improvement
Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS Teams.

Job Responsibility

Handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool, taking necessary details, and ensuring the call is dealt with
Log details of all incidents: alerts/events and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use the supplied checklists and ensure that the problems highlighted are followed up on
Maintain procedures that are compliant with ITIL, the company’s quality management system
Escalate tickets to L2 and L3 as appropriate and follow up for the resolution
Handling checks and reports that should be sent to clients
Will be responsible for Incident Review in ServiceNow using defined quality criteria for all P1 and P2 Incidents
Ensure that the incident management documentation process is being performed at a high level of quality
Generate reports on an ad-hoc or recurring basis using incident data from ServiceNow

What we offer

Inclusive and respectful work environment
Open to people with disabilities.

Fulltime

New

L3 It Engineer With Microsoft Poty

Ergo are seeking an L3 IT Engineer for a hybrid role in Dublin city centre. The ...

Location

Ireland , Dublin

Salary:

Not provided

Ergo

Expiration Date

Until further notice

Requirements

5+ years in a similar role (IT Engineer, L3 Helpdesk, Systems Engineer)
Windows Server, Windows 10/11 desktop environments and endpoint management
Microsoft 365 services (Intune, Exchange Online, SharePoint, Microsoft Defender)
Azure administration
PowerShell (or similar) scripting
Virtualization technologies such as Hyper-V and Citrix
Backup and recovery solutions (Veeam preferred)
Microsoft System Centre suite (SCOM, SCCM, SCVMM)

Job Responsibility

Provide third line technical support to end users, troubleshooting and resolving IT service requests
Assist in the administration and maintenance of Windows Server environments, Windows 10/11 systems, and M365 services
Monitor, support, and troubleshoot infrastructure and network technology stack including MS O365, LAN/WAN, VPN, DHCP, DNS, Hyper-V Clustered environments
Conduct assessments of the existing technology landscape to identify opportunities for improvement, ensuring systems remain up to date, addressing bottlenecks, and enhancing reliability and performance
Collaborate with cross-functional teams to align IT initiatives with strategic business objectives while ensuring compliance with organizational policies and industry best practices
Lead efforts to evaluate, implement, and optimize emerging technologies, tools, and methodologies in line with IT strategy
Drive innovation and operational excellence by proactively improving IT infrastructure, processes, and performance
Ensure the security, stability, and efficiency of IT systems through continuous monitoring, maintenance, and best practice implementation
Apply a deep understanding of technology to enhance system performance, scalability, and resilience
Utilize ITSM tools such as ServiceNow to track incidents, changes, and service requests

What we offer

Pension
25 days Annual Leave

Fulltime

MS Engineer (L3)

Join NTT DATA as a MS Engineer (L3) and leverage your extensive Managed Services...

Location

Malaysia , Petaling Jaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
CCNP or equivalent certification
VMware certified Professional: DATA Centre Virtualization
VMware Certified Specialist – Cloud Provider
VMware Site recovery Manager: Install, Configure, Manage
Microsoft Certified: Azure Architect Expert
AWS Certified: Solutions Architect Associate
Veeam Certified Engineer (VMCE)
Rubrik Certified Systems Administrator
Zerto, pure, vxrail

Job Responsibility

Provide exceptional service to clients by proactively identifying and resolving technical incidents
Ensure client infrastructure is configured, tested, and operational
Pre-emptive service incident resolution, product reviews, and operational improvements
Manage high-complexity tickets, perform advanced tasks, and provide diverse solutions while ensuring zero missed service level agreement (SLA) conditions
Mentor junior team members
Work across various technology domains such as Cloud, Security, Networking, and Applications
Conduct necessary checks, apply monitoring tools, and respond to alerts
Log incidents with required detail, analyze, assign, and escalate support calls
Proactively identify opportunities for optimization and automation
Create knowledge articles for frequent tasks/issues and train junior team members

Fulltime

Ms Engineer L3, Windows & VMware

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary r...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive Managed Services experience handling complex cross-technology infrastructure
Strong understanding of ITIL processes
Proven experience working with vendors and/or third parties
Ability to communicate and work across different cultures and social groups
Effective planning skills, even in changing circumstances
Positive outlook and ability to work well under pressure
Active listening skills and adaptability to changing client needs
Client-focused approach to create positive client experiences throughout their journey
Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)

Job Responsibility

Proactively identifying and resolving technical incidents
Ensuring client infrastructure is configured, tested, and operational
Pre-emptive service incident resolution, product reviews, and operational improvements
Managing high-complexity tickets, performing advanced tasks, and providing diverse solutions while ensuring zero missed SLA conditions
Mentoring junior team members and working across various technology domains such as Cloud, Security, Networking, and Applications
Conducting necessary checks, applying monitoring tools, and responding to alerts
Logging incidents with required detail, analyzing, assigning, and escalating support calls
Proactively identifying opportunities for optimization and automation
Creating knowledge articles for frequent tasks/issues and training junior team members
Providing inputs to automation teams to reduce manual efforts

Fulltime

MS Engineer (L3) - Storage & Backup

Join NTT DATA as a Managed Services Engineer L3, where you will leverage your ex...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive Managed Services experience handling complex cross-technology infrastructure
Strong understanding of ITIL processes
Proven experience working with vendors and/or third parties
Ability to communicate and work across different cultures and social groups
Effective planning skills, even in changing circumstances
Positive outlook and ability to work well under pressure
Active listening skills and adaptability to changing client needs
Client-focused approach to create positive client experiences throughout their journey
Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)

Job Responsibility

Provide exceptional service to clients by proactively identifying and resolving technical incidents
Ensure client infrastructure is configured, tested, and operational
Pre-emptive service incident resolution, product reviews, and operational improvements
Manage high-complexity tickets and perform advanced tasks
Mentor junior team members
Conduct necessary checks, apply monitoring tools, and respond to alerts
Log incidents with required detail, analyze, assign, and escalate support calls
Proactively identify opportunities for optimization and automation
Create knowledge articles for frequent tasks/issues and train junior team members
Provide inputs to automation teams

Fulltime

MS Engineer (L3)

The MS Engineer (L3) role at NTT DATA involves designing, deploying, and maintai...

Location

Malaysia , Petaling Jaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or equivalent work experience
Minimum 7 years of hands-on experience with Polycom, Cisco UC technologies (CUCM, UCCX, Webex, voice recording, etc.)
Strong knowledge of VoIP protocols: SIP, H.323, MGCP, SCCP
Experience with Cisco voice gateways, SBCs, and integrated dial-plan design
Solid understanding of networking (routing, switching) and how it applies to voice (QoS, VLAN, NAT)
Experience with clustering, redundancy, and fault tolerance in UC infrastructure
Proficiency in UC system monitoring and troubleshooting tools (e.g. RTMT, logs)
Good communication skills (English), documentation and planning abilities
Ability to work with cross-functional teams, escalate issues, and manage projects

Job Responsibility

Design, deploy, configure, and maintain Polycom, Cisco Unified Communications systems, including CUCM (Cisco Unified Communications Manager), Cisco Contract Center,Cisco Webex, and Voice Recording
Manage and support Cisco voice gateways, session border controllers (SBCs), and IP telephony endpoints (phones, video devices)
Implement and troubleshoot VoIP protocols: SIP, H.323, MGCP, SCCP
Monitor UC system performance, perform capacity planning, and maintain high availability
Perform software upgrades, patches, and backups of UC systems
Provide L2/L3 support for UC incidents, escalations, and change management
Integrate UC with other infrastructure (Active Directory, DNS, Certificates, Network)
Work closely with network, security, and operations teams to ensure QoS, redundancy, and security of voice traffic
Develop and maintain documentation: dial plans, call flow diagrams, run-books, and procedures
Provide training and support to users and junior engineers

Fulltime

Ms engineer (l3) - cyber security

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary r...

Location

Australia , Melbourne

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive Managed Services experience handling complex cross-technology infrastructure
Strong understanding of ITIL processes
Proven experience working with vendors and/or third parties
Ability to communicate and work across different cultures and social groups
Effective planning skills, even in changing circumstances
Positive outlook and ability to work well under pressure
Active listening skills and adaptability to changing client needs
Client-focused approach to create positive client experiences throughout their journey
Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)

Job Responsibility

Provide exceptional service to clients by proactively identifying and resolving technical incidents
Ensure client infrastructure is configured, tested, and operational
Pre-emptive service incident resolution, product reviews, and operational improvements
Manage high-complexity tickets, perform advanced tasks, and provide diverse solutions
Ensure zero missed service level agreement (SLA) conditions
Mentor junior team members
Work across various technology domains such as Cloud, Security, Networking, and Applications
Conduct necessary checks, apply monitoring tools, and respond to alerts
Log incidents with the required level of detail
Analyse, assign, and escalate support calls

Fulltime

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