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Join NTT DATA as a Managed Services Engineer L3, where you will leverage your extensive Managed Services experience to resolve technical incidents and enhance service quality. This role requires a strong understanding of ITIL processes and the ability to work across various technology domains, including Cloud, Security, and Networking. A bachelor's degree in IT/Computing is required, along with a client-focused approach to create positive experiences. You will mentor junior team members and engage with third-party vendors to ensure operational excellence. This position offers a hybrid working environment and the opportunity to make a significant impact in a leading technology services company.
Job Responsibility:
Provide exceptional service to clients by proactively identifying and resolving technical incidents
Ensure client infrastructure is configured, tested, and operational
Pre-emptive service incident resolution, product reviews, and operational improvements
Manage high-complexity tickets and perform advanced tasks
Mentor junior team members
Conduct necessary checks, apply monitoring tools, and respond to alerts
Log incidents with required detail, analyze, assign, and escalate support calls
Proactively identify opportunities for optimization and automation
Create knowledge articles for frequent tasks/issues and train junior team members
Provide inputs to automation teams
Engage with third-party vendors when necessary
Keep systems and portals updated
Coach L2 teams on advanced troubleshooting techniques
Support implementation and delivery of projects and disaster recovery functions