MS Engineer (L2) Job at NTT DATA (Jakarta Selatan)

Service Desk Junior Engineer

Service Desk Junior Engineer to handle calls, emails, chats, incidents, and prob...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, etc.
Excellent communication skills (written & verbal)
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to appropriate technical teams
Identify and diagnose issues and problems
Categorize and record reported queries and provide solutions
Advise users on the appropriate course of action
Monitor issues from start to resolution
Escalate, if needed, unresolved problems to a higher level of support
Provide essential online security advice and support

Job Responsibility

Handling calls, Emails, Chats, and Incidents on the ticketing tool, taking necessary details, and ensuring the call is dealt with
Log details of all incidents and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use supplied checklists and ensure that problems highlighted are followed up
Maintain procedures compliant with ITIL, the company’s quality management system
Log all calls in the Service Desk Call Logging system
Escalate tickets to L2 and L3 as appropriate and follow up for the resolution

What we offer

Inclusive work environment
Open to people with disabilities

Fulltime

Service Desk Engineer-Service Support

Service Desk Engineer-Service Support role at Sopra Steria, a major Tech player ...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Strong working knowledge of Printers, Operating Systems, MS Office, Active Directory, VPN, ServiceNow, Etc.
Excellent communication skills (written & verbal)
Sound knowledge of ITIL framework and practices
Strong knowledge of preparing Excel reports, PowerPoint, and other SOP documents
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to appropriate technical teams
Categorize and record reported queries and provide solutions
Monitor issues from start till resolution
Escalate, if needed, unresolved problems to a higher level of support
Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement

Job Responsibility

Handling calls, Emails, Chats, incidents, and events on the tickets
Log details of all incidents
Alerts/events and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use supplied checklists and ensure that problems highlighted are followed up
Maintain procedures compliant with ITIL, the company’s quality management system
Documenting and reporting on service desk activities such as incident reports, problem resolution, and staff training activities
Contribute to improving customer support by actively responding to queries and handling complaints
Follow up with customers to identify areas of improvement
Strong Knowledge of Computer, IT infrastructure, Printers, MS-office products, networks, servers Monitoring tools like Tivoli, etc. along with their components

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
All positions open to people with disabilities

Fulltime

Service Desk Engineer-Service Support

Provide support on the first line of the Global Shared Service Desk & Monitoring...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Working knowledge of Operating Systems (Windows 10 & Windows 11), MS Office, Outlook, MS Teams, Azure AD, on-prem Active Directory, M365, Defender, VPN, ServiceNow, internally used applications
Excellent communication skills (written & verbal)
Knowledge of the ITIL framework and practices
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to the appropriate technical teams
Categorize and record reported queries and provide solutions
Monitor issues from the start till resolution
Escalate, if needed, unresolved problems to a higher level of support
Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements, with a proven track record of operational process change and improvement
Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS Teams.

Job Responsibility

Handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool, taking necessary details, and ensuring the call is dealt with
Log details of all incidents: alerts/events and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use the supplied checklists and ensure that the problems highlighted are followed up on
Maintain procedures that are compliant with ITIL, the company’s quality management system
Escalate tickets to L2 and L3 as appropriate and follow up for the resolution
Handling checks and reports that should be sent to clients
Will be responsible for Incident Review in ServiceNow using defined quality criteria for all P1 and P2 Incidents
Ensure that the incident management documentation process is being performed at a high level of quality
Generate reports on an ad-hoc or recurring basis using incident data from ServiceNow

What we offer

Inclusive and respectful work environment
Open to people with disabilities.

Fulltime

New

MS Engineer L2, Network Security

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play ...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Moderate-level experience in managed services roles handling cross-technology infrastructure
Knowledge of ticketing tools, preferably ServiceNow
Familiarity with ITIL processes and experience working with vendors and third parties
Proficiency in planning activities and projects, taking changing circumstances into account
Ability to work longer hours when necessary and adapt to changing circumstances with ease
Proven ability to communicate effectively and work across different cultures and social groups
Positive outlook and ability to work well under pressure
Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience
Bachelor's degree in IT/Computing or equivalent work experience

Job Responsibility

Maintaining clients' IT infrastructure and systems
Proactively monitoring, identifying, investigating, and resolving technical incidents and problems
Restoring services and ensuring client satisfaction
Managing work queues
Addressing incidents and requests within agreed SLAs
Updating tickets with the actions taken
Identifying, analysing, and logging issues before they escalate
Collaborating closely with other teams and clients to provide second-level support
Executing changes meticulously, understanding and mitigating risks
Contributing to the change management process with detailed documentation

What we offer

Diverse and inclusive environment
Opportunities to grow and thrive
Global culture that embraces diversity

Fulltime

New

Ms engineer l2

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play ...

Location

China , Shanghai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Moderate-level experience in managed services roles handling cross-technology infrastructure
Knowledge of ticketing tools, preferably ServiceNow
Familiarity with ITIL processes and experience working with vendors and third parties
Proficiency in planning activities and projects, taking changing circumstances into account
Ability to work longer hours when necessary and adapt to changing circumstances with ease
Proven ability to communicate effectively and work across different cultures and social groups
Positive outlook and ability to work well under pressure
Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience
Bachelor's degree in IT/Computing or equivalent work experience

Job Responsibility

Maintaining clients' IT infrastructure and systems
Proactively monitoring, identifying, investigating, and resolving technical incidents and problems
Managing work queues, addressing incidents and requests within agreed SLAs
Updating tickets with the actions taken
Identifying, analysing, and logging issues before they escalate
Collaborating closely with other teams and clients to provide second-level support
Executing changes meticulously, understanding and mitigating risks
Contributing to the change management process with detailed documentation
Auditing incident and request tickets for quality, recommending improvements
Identifying tasks for automation to enhance efficiency

What we offer

Diverse and inclusive environment
Opportunities to grow and thrive
Part of a company pushing the boundaries of what is possible
Access to a robust ecosystem of innovation centers

Fulltime

Senior Network Engineer

Senior Technical Support Engineer who will be responsible for helping customers ...

Location

India , Chennai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent
5 years of work experience
3+ years of experience supporting enterprise customers with complex data centre environments, preferably with a network technology company
Using appropriate engineering design tools and software packages to design components and solutions
Ability to apply analytical and problem-solving skills
Understanding material properties and hardware, software, and electrical component design
Using empirical analysis, modelling and testing methodologies to validate product designs and specifications
Strong written and verbal communication skills
mastery of English and local language
Ability to effectively communicate design proposals and negotiate options

Job Responsibility

Work with the customer to troubleshoot complex hardware and software issues and replicate customer environments and network problems as needed to provide resolution
Document issues and work with engineering if needed to provide fixes
Provide technical expertise and guidance during the testing and deployment of SilverPeak systems
Manage critical customer issues and facilitate communication between customers, sales and engineering
Serve as the customer advocate for the timely resolution of issues and for problem reproduction and escalation
Participate in new product development, customer training, and other support-related activities
Help define and develop support processes and tools as appropriate

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Service Desk Senior Engineer

Sopra Steria, a leading tech player in Europe with 50,000 employees across 30 co...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, etc.
Excellent communication skills (written & verbal)
Language - English & French
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to appropriate technical teams
Identify and diagnose issues and problems
Categorize and record reported queries and provide solutions
Advise users on the appropriate course of action
Monitor issues from start to resolution
Escalate, if needed, unresolved problems to a higher level of support

Job Responsibility

Handling calls, Emails, Chats, and Incidents on the ticketing tool, taking necessary details, and ensuring the call is dealt with
Log details of all incidents and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use supplied checklists and ensure that problems highlighted are followed up
Maintain procedures compliant with ITIL, the company’s quality management system
Log all calls in the Service Desk Call Logging system
Escalate tickets to L2 and L3 as appropriate and follow up for the resolution
Provide support on the first line of the help desk to the external customer assisting users with hardware and software problems via phone, email, and chat within the time specified by the agreed service levels.

What we offer

Inclusive and respectful work environment
Positions open to people with disabilities

Fulltime

Service Desk Senior Engineer

Service Desk Senior Engineer-Service Support position at Sopra Steria, a major T...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Working knowledge of Operating Systems (Windows 10 & Windows 11)
MS Office
Outlook
MS Teams
Azure AD
on-prem Active Directory
M365
Defender
VPN
ServiceNow

Job Responsibility

Provide support on the first line of the Global Shared Service Desk & Monitoring to multiple external customers
Assist users with hardware, application, and software problems via phone, self-service, email, and chat within the time specified by the agreed service levels
Handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool
Log details of all incidents: alerts/events and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use the supplied checklists and ensure that the problems highlighted are followed up on
Maintain procedures that are compliant with ITIL, the company's quality management system
Knowledge of computers, IT infrastructure, Printers, MS Office products, networks, servers, etc., and their components
Escalate tickets to L2 and L3 as appropriate and follow up for the resolution
Tracking and documenting any changes made to the KB article and creating of KB article

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
All positions open to people with disabilities

Fulltime

MS Engineer (L2)

NTT DATA

Location:
Indonesia , Jakarta Selatan

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 26, 2026

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