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NTT DATA Logo NTT DATA · IT - Administration

Ms Engineer (L2)

China, Beijing · Job Posted June 16, 2026
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Job Description

As a Security Managed Services Engineer (L2) at NTT DATA, your role will be to ensure that our clients' security infrastructures and systems remain operational. With a proactive approach, you'll monitor, identify, investigate, and resolve technical incidents and problems, restoring service efficiently. Your primary objective will be to handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA).

Job Responsibility

  • Ensure that clients' security infrastructures and systems remain operational
  • monitor, identify, investigate, and resolve technical incidents and problems
  • handle client requests or tickets with technical expertise
  • manage work queues, perform operational tasks, and update tickets with resolution actions
  • log incidents promptly and provide second-level support
  • execute changes responsibly, flagging risks and mitigation plans
  • work with automation teams to optimize efforts and automate routine tasks
  • audit incident and request tickets for quality, recommending improvements
  • assist L1 Security Engineers with triage and troubleshooting
  • support project work when required
  • contribute to the change management process.

Requirements

  • Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow
  • proficiency in active listening, with techniques like paraphrasing and probing for further information
  • excellent planning skills, able to anticipate and adjust to changing circumstances
  • strong ability to communicate and engage across different cultures and social groups
  • adaptability to changing conditions and flexibility in approach
  • client-focused mindset, always putting their needs and positive experience first
  • a positive outlook and the ability to work well under pressure
  • willingness to put in longer hours when necessary
  • bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.
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