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MS Engineer L2, Network Security

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NTT DATA

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Location:
India , Mumbai

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients' satisfaction.

Job Responsibility:

  • Maintaining clients' IT infrastructure and systems
  • Proactively monitoring, identifying, investigating, and resolving technical incidents and problems
  • Restoring services and ensuring client satisfaction
  • Managing work queues
  • Addressing incidents and requests within agreed SLAs
  • Updating tickets with the actions taken
  • Identifying, analysing, and logging issues before they escalate
  • Collaborating closely with other teams and clients to provide second-level support
  • Executing changes meticulously, understanding and mitigating risks
  • Contributing to the change management process with detailed documentation
  • Auditing incident and request tickets for quality
  • Recommending improvements
  • Identifying tasks for automation to enhance efficiency
  • Handling client escalations with professionalism
  • Assisting in disaster recovery functions and tests
  • Working with automation teams and supporting L1 Engineers
  • Contributing to various projects

Requirements:

  • Moderate-level experience in managed services roles handling cross-technology infrastructure
  • Knowledge of ticketing tools, preferably ServiceNow
  • Familiarity with ITIL processes and experience working with vendors and third parties
  • Proficiency in planning activities and projects, taking changing circumstances into account
  • Ability to work longer hours when necessary and adapt to changing circumstances with ease
  • Proven ability to communicate effectively and work across different cultures and social groups
  • Positive outlook and ability to work well under pressure
  • Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience
  • Bachelor's degree in IT/Computing or equivalent work experience
What we offer:
  • Diverse and inclusive environment
  • Opportunities to grow and thrive
  • Global culture that embraces diversity

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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